Crown Chrysler Dodge Jeep Ram of Chattanooga

I had an issue with my Jeep Unlimited Wrangler in that it would fail to remain cranked after starting....David was extremely helpful in getting my problem resolved on same visit and took great pains to make would fail to remain cranked after starting....David was extremely helpful in getting my problem resolved on same visit and took great pains to make sure I was happy with the resulting fix....I am really appreciative to Crown Chrysler for the customer service I receive while at their dealer ship especially from David...Thank you. More

I would like to take a moment and commend your dealership for having a true above and beyond employee. I feel Jeff Milsaps went out of his way to cast a positive light on your dealership. He overheard a conv for having a true above and beyond employee. I feel Jeff Milsaps went out of his way to cast a positive light on your dealership. He overheard a conversation of mine with a friend about a recall that I received from Jeep. I was complaining about calling the dealer and getting the run around about bringing the car in for service. He without hesitation came over to inquire about the dealership that I had called and ask for an explanation of my complaint. He introduced himself and asked that I bring my Jeep to Crown the next day for service. I took my Jeep to Crown on Friday, March 14, 2014. I was promptly greeted by the staff and they collected the needed information on my recall. Jeff explained that it might take a couple of hours from the point of check-in until completion. I was shown to the customer lounge to wait. Much to my surprise the inspection was done and I was back on my way within one hour. Jeff seems to be a true, caring, loyal and committed to the highest quality of customer service employee that all of us desire to have as part of our team! More

The parking brake alert system had become non-functional on our 2014 Durango. We had just moved to the area so I checked google reviews on the local Dodge dealers and Crown of Chattanooga had a 4.8 out of 5 on our 2014 Durango. We had just moved to the area so I checked google reviews on the local Dodge dealers and Crown of Chattanooga had a 4.8 out of 5. Wow I've never seen a dealership with that kind of rating. So I called and made an appointment. Took the vehicle in on Monday at 10:00 am. David Wilson greeted us almost as soon as the lift door opened. After writing up the service Mr. Wilson informed us that they may have to keep the vehicle overnight. I told him that would not be possible because we only have two vehicles here at the time (one is a service vehicle), and I had not brought our other personal vehicle down yet. I told him that I would need it back at 3:00 pm so my wife could pick our son up at school. He said he would see what he could do. At 2:30 pm that afternoon Mr. Wilson called and said our vehicle was ready. Again wow, I have never seen a service writer work so hard to please his customers. After arriving at the dealership Mr. Wilson informed me he moved some less pressing service tickets around to accommodate our situation. I want to thank Mr. Wilson and Crown of Chattanooga for the outstanding service they have provided my family and will continue to use them for ALL of my automotive service needs. More

I recently purchased a 2013 Dodge Challenger from a local used car dealer. The left and right door seals seemed to be worn prematurely. I took my vehicle to Crown (David Wilson/Service Dept), and although th used car dealer. The left and right door seals seemed to be worn prematurely. I took my vehicle to Crown (David Wilson/Service Dept), and although the vehicle had been a rental from Enterprise, and the warranty would not cover the replacement of the seals, he had them replaced at no cost. I was very impressed in Davids eagerness to resolve this issue, and I will continue to use Crown as the only place to have my vehicle serviced or repaired. Thank you David!! More

This is the second time I have been to the dealership for routine service and have no complaints with the service department. They do what they say and say what they will do. They let me know if things pop u routine service and have no complaints with the service department. They do what they say and say what they will do. They let me know if things pop up and what it will cost and how long it will take. So far I have no complaints what so ever they do great work. More

I am very pleased with service here. They are always friendly and are willing to go the extra mile to assure that you get only the best service experience. I am absolutely satisfied with my vehicle and friendly and are willing to go the extra mile to assure that you get only the best service experience. I am absolutely satisfied with my vehicle and know that I can depend on these guys anytime. Thanks so much to all of you at Crown Chrysler of Chattanooga. You definitely have my recommendation! More

Yes I had an awesome experience! and I did recommend you all to my brother who just bought a vehicle two weeks ago! Ya'll are Awesome keep it up!!!! all to my brother who just bought a vehicle two weeks ago! Ya'll are Awesome keep it up!!!! More

I came in Saturday looking for a new truck. I meet David Hall and I told him what I was looking for and showed me some trucks and also told me of leftover 2013 models he had left. He said they had some real Hall and I told him what I was looking for and showed me some trucks and also told me of leftover 2013 models he had left. He said they had some really good deals on these trucks and wasn't kidding I got an awesome truck at a fantastic price. If your looking for a new truck go see David Hall!! More