Crown Chrysler Dodge Jeep Ram of Chattanooga

I came into Crown Chrysler not knowing exactly what I was looking for just browsing at cars, Shannon Hollifield was the salesman that started talking to me. He took the time to help try and narrow down my ch looking for just browsing at cars, Shannon Hollifield was the salesman that started talking to me. He took the time to help try and narrow down my choices by asking/listening to my questions and concerns. Shannon was very patient with me and all of my questions..By the time I left the dealership that day I knew that when I finally decided to get a new car I would definately go back to Crown Chrysler and see Shannon More

I broke down outside of Chattanoga and had to be towed to Crown. Unfortunately, it was after hours. Trisha from service and Matt from the mechanics group agreed to stay and wait for me and the tow. It was Crown. Unfortunately, it was after hours. Trisha from service and Matt from the mechanics group agreed to stay and wait for me and the tow. It was at least a couple of hours after normal hours and they willingly agreed to stay and wait. The ultimate result was no work required - I was on my way to Atlanta and had temporarily fixed the issue. Matt took the car out for a trial ride and agreed it would hold until I got to Atlanta and could get it properly addressed. I cannot tell you the feeling of comfort and appreciation felt with both Trisha and Matt. Great employees and certainly ambassadors for Crown Chrysler. Thanks to both of them. John Steele More

After going to a local Toyota Dealer, we went to Crown Dodge and spoke with Caleb Rogers. We told him what we were looking for. He let us test drive several cars, and was genuinely concerned that we get Dodge and spoke with Caleb Rogers. We told him what we were looking for. He let us test drive several cars, and was genuinely concerned that we get a great quality car for our price range. He answered all of our questions, and although we came during a promotional sale and Caleb was extremely busy, he was very patient and professional. This young man showed compassion for his job and paid great attention to our specifications and price range. He was not pushy at all, and we really loved that about him. We had been told by another of Caleb's customers how great it was to deal with Caleb. Still, we went to another dealer that day. Looking back, I wish we wouldn't have wasted our time with the other dealer and had gone straight to Crown and straight to Caleb. We also dealt with J.R. in finance. J.R. was extremely fast with our paperwork, answered all of our questions, and was very nice. We are extremely satified with our purchase, the dealership, our salesman and the finance guy. Thank you all for a wonderful experience!! We will be back! More

On Vacation Sebring overheated from Illinois. Amazing customer servie Willie Bernard. Great dealership, they are there for you...Found dealership on line website great...kept us in the loop what was goin customer servie Willie Bernard. Great dealership, they are there for you...Found dealership on line website great...kept us in the loop what was going on..Honest wish they had a dealership in northern Illinois...they created such trust and kindness...bill wasn't so bad either..thanks again More

I came into the dealership to test drive some jeeps. Bryan Payne was my sales assistant. Never have I recieved such wonderful customer service! It was the perfect client experience. Bryan was friendly a Bryan Payne was my sales assistant. Never have I recieved such wonderful customer service! It was the perfect client experience. Bryan was friendly and helpful, never pushy at all. They should clone him to make the best sales force ever available!!!!! I'm a customer for life now! Thank you Bryan for all of your help and for going above and beyond! There should be a place for 10 stars for customer service like this!!!!! More

On way back from hunting trip with friend saw newspaper ad for Ram 1500 Crew. Really wasn't intending to purchase new truck but called about ad anyway. When I called I talked to Bryan Payne who was most h ad for Ram 1500 Crew. Really wasn't intending to purchase new truck but called about ad anyway. When I called I talked to Bryan Payne who was most helpful, answering all questions and inviting me to come drive the truck. When my wife and I arrived Bryan had the truck out front waiting for me. When I drove the truck I knew I would like to have it. Usually at this point I become frustrated as the sales process become pressured and complicated. Bryan made the sales process enjoyable and a great experience. As you might guess I bought the truck, love it and would definetly go back to Bryan and Crown again. Mike Cannon More