Crown MINI of Richmond

Everyone is just so friendly and helpful. Explained everything that my Rosie needed and told me what was urgent and what could wait. Fair pricing, imo. Explained everything that my Rosie needed and told me what was urgent and what could wait. Fair pricing, imo. More

Outstanding service group! Very friendly and attentive, considerate of my time, and fairly priced. Highly recommended. Very friendly and attentive, considerate of my time, and fairly priced. Highly recommended. More

Attentive and consistent service department quick to deliver routine maintenance and follow up with thorough customer service. deliver routine maintenance and follow up with thorough customer service. More

Everyone I have dealt with at Crown Mini since I bought my car there in 2021 has been great to deal with. my car there in 2021 has been great to deal with. More

I have always had exceptional service when buying a car from this dealership. This is the second Mini Cooper Countryman I have purchased. from this dealership. This is the second Mini Cooper Countryman I have purchased. More

So far so good. Salesman was very friendly and knowledgeable. We’ll see how the service department is. Salesman was very friendly and knowledgeable. We’ll see how the service department is. More

Mr Armstrong was very knowledgeable of the process. I was able to reach him at any time and I left him a message he would return my calls the same or next morning. I would recommend my mother to work with able to reach him at any time and I left him a message he would return my calls the same or next morning. I would recommend my mother to work with Mr. ARMSTRONG and that says another for his man professional demeanor and customer service skills. More

Knowledgeable, listens carefully, not pushy A car salesman who listens to what is important to you first and then his knowledgeable (and enthusiastic) about his product! This was an excellent A car salesman who listens to what is important to you first and then his knowledgeable (and enthusiastic) about his product! This was an excellent experience, it helps that on the test drive it became clear that this is a well-made vehicle – akin to the quality I would expect in a BMW or other luxury vehicle. not everyone buys a vehicle when they visit a dealership. I did not buy that day but I’m still considering a mini ( convertible ) in the future, and will definitely only go to Alex if and when I decide to buy . More

VERY DECEITFUL AND DISHONEST!!!!!! The Service Department at this location is Deceitful and dishonest. I took my car in for a promotional oil change on Friday 6/21. After waiting at the The Service Department at this location is Deceitful and dishonest. I took my car in for a promotional oil change on Friday 6/21. After waiting at the Dealership for 1 hour and 30 mins I was told my car was ready. I paid for my oil change which included a fee for disposal of your old oil and left the dealership.. Immediately after I got home I decided to check my oil to make sure that in fact my oil was really changed.. ( Which is sad because you would think the dealership of all places are HONEST! RIGHT?.. WRONG!!!)) I’ve had problems with this dealership not performing the work requested before and yet still taking the money for the service.. This time was no different.. My oil change was never done. My car had the same dirty oil as it did when I took it in. I immediately called to speak to the Service Manager Mark Dobinson thinking that he would right the wrong done by his service department.. Wrong!! Not only was he unhelpful but he seemed in on the scheme. I even sent him the pictures of my old oil and filter still in my car which he could care less.. He pretended he wanted to see for himself , however when I showed up to the appointment for him to take a look he never showed up or even came out after 45 min to acknowledge I was even there.. WARNING! If you have received work from this dealership for an alignment or an oil change or work in general recently or as long as this Service Manager has been there. Have your work checked by another dealership or a honest mechanic.. BEWARE OF THIS DEALERSHIP!! More

Three MINIs and counting.. The sales and service experiences I have had at Crown MINI have always been very positive. They always want to make sure that you are treated fairly a The sales and service experiences I have had at Crown MINI have always been very positive. They always want to make sure that you are treated fairly and made aware of the details. My first experience was in July 2014 and I am still very happy. We are currently a two MINI family ( F56s and R60s) and I wouldn't change a thing! I absolutely trust the folks at Crown MINI. The service department is top notch and always makes it right. I highly recommend this dealership for sales and service. More