Crown MINI of Richmond

VERY DECEITFUL AND DISHONEST!!!!!! The Service Department at this location is Deceitful and dishonest. I took my car in for a promotional oil change on Friday 6/21. After waiting at the The Service Department at this location is Deceitful and dishonest. I took my car in for a promotional oil change on Friday 6/21. After waiting at the Dealership for 1 hour and 30 mins I was told my car was ready. I paid for my oil change which included a fee for disposal of your old oil and left the dealership.. Immediately after I got home I decided to check my oil to make sure that in fact my oil was really changed.. ( Which is sad because you would think the dealership of all places are HONEST! RIGHT?.. WRONG!!!)) I’ve had problems with this dealership not performing the work requested before and yet still taking the money for the service.. This time was no different.. My oil change was never done. My car had the same dirty oil as it did when I took it in. I immediately called to speak to the Service Manager Mark Dobinson thinking that he would right the wrong done by his service department.. Wrong!! Not only was he unhelpful but he seemed in on the scheme. I even sent him the pictures of my old oil and filter still in my car which he could care less.. He pretended he wanted to see for himself , however when I showed up to the appointment for him to take a look he never showed up or even came out after 45 min to acknowledge I was even there.. WARNING! If you have received work from this dealership for an alignment or an oil change or work in general recently or as long as this Service Manager has been there. Have your work checked by another dealership or a honest mechanic.. BEWARE OF THIS DEALERSHIP!! More

Three MINIs and counting.. The sales and service experiences I have had at Crown MINI have always been very positive. They always want to make sure that you are treated fairly a The sales and service experiences I have had at Crown MINI have always been very positive. They always want to make sure that you are treated fairly and made aware of the details. My first experience was in July 2014 and I am still very happy. We are currently a two MINI family ( F56s and R60s) and I wouldn't change a thing! I absolutely trust the folks at Crown MINI. The service department is top notch and always makes it right. I highly recommend this dealership for sales and service. More

Exceptional Service Department Steve and Rick go out of their way to help in any way they can in a caring and kind manner. They go out of their way to help in anyway they can. They Steve and Rick go out of their way to help in any way they can in a caring and kind manner. They go out of their way to help in anyway they can. They are honest and fair. Their customer service exceeds expectations. I highly recommend them. More

Great! Helped me find my perfect car. Informative and easy to work with, no aggressive sales tactics, just information and ability to find what I wanted. Tha Helped me find my perfect car. Informative and easy to work with, no aggressive sales tactics, just information and ability to find what I wanted. Thanks More

Nithin was extremely knowledgeable and lovely to work with! I actually didn’t want to let go of my 2011 copper man! I loved driving it, loved the service department, and loved my overall experience with Crown I actually didn’t want to let go of my 2011 copper man! I loved driving it, loved the service department, and loved my overall experience with Crown Mini! However, my husband found a 2018 copper man on the premises with little mileage and after seeing it and driving it, I decided it was meant for me! Ric, Steve and Angie in the service department make it so I do not want to even think about a different car!! Niffen, Tim and Frank were absolutely the best to deal with for the transaction! Love my new Mini Countryman! More

They took great care of this long-distance customer! We drove up from Wilmington, NC in search of just the right MINi. Nithin met us upon arrival and devoted the remainder of the day to finding us the r We drove up from Wilmington, NC in search of just the right MINi. Nithin met us upon arrival and devoted the remainder of the day to finding us the right car, and he sure did! James Gardner was equally awesome, making sure we had the right car for us, and finally, Tim Stapler was very helpful, courteous and thorough in handling the financial portion of the sale. We are thrilled with our new Countryman and Crown MINI of Richmond has my highest recommendation. More