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Crown Mercedes-Benz Dublin
Dublin, OH
2,217 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday Closed
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,217 reviews
November 11, 2022
Sent to Corporate and Central Region MB USA: R I’d like a response to a situation I just encountered which is illegal and at best unethical. I had a deal in principle for a car at Crown Eurocars MB d like a response to a situation I just encountered which is illegal and at best unethical. I had a deal in principle for a car at Crown Eurocars MB dealership in Dublin, Ohio. Contact with this dealership was via Cars.com We completed all of the financing….term length, interest rate, and monthly payment based on down payment. I have those documents and they were completed via DocuSign. We agreed on the trade value of the car pending final inspection at the dealership. The car is in Dublin Ohio and I am in the suburbs of Chicago. I made it very clear that we were unable to get there to until next week to complete the documents. I confirmed that based on us completing the financing that the car would be held for the week. I received that confirmation. We made our arrangements for travel including the booking of a hotel room overnight. I told the salers person I would follow up to confirm before we left. This morning, Friday 11/11 I texted the dealership again and asked if we were good to go… we were to leave within a few hours and would be in the area tonight…. And would be at the dealership tmrw morning. He said yes. We agreed upon the time…10am. I have all texts over the past week which corroborates all of the above. We agreed on price of the car and a trade value… we ran credit and agreed on the terms . We agreed on the time we’d be there. This is an agreement in principle…as clear as it gets. An hour after I confirmed that we were good to go to travel to Dublin, OH, I got another message saying that the car had just been sold and paid for in cash. This is illegal practice and at best unethical. We have had our credit pulled and have to incurs the cost of the hotel for a night. I am beyond disappointed as we have bought several Mercedes(and other higher end makes) from very ethical dealerships…. But this experience reflects very poorly on the Mercedes brand and customer experience….and in particular this dealership representing the brand. My next step is to consider what/if any legal action is required over the loss of this vehicle… the negative impact on my credit without having any compensation and the cost of the hotel we booked. And even if none of that is pursued… the reputational damage to the brand should be considered. I will be happy to document this experience everywhere I can within social media…. And to share it with as many people as possible. More
by rmelone
Employees Worked With
Vaugh
Helpful November 10, 2022
I want to take this opportunity to express our sincere thanks to Collin Chakeres and CJ at Crown Mercedes’ of Dublin for the extraordinary customer service provided when purchasing our new car GLB 250. Th thanks to Collin Chakeres and CJ at Crown Mercedes’ of Dublin for the extraordinary customer service provided when purchasing our new car GLB 250. Thank you so much. More
by ravalivamshi
November 09, 2022
Just had service done on my Mercedes C300. Service manager Bryan Moser handled - his knowledge and service were exceptional !! Service manager Bryan Moser handled - his knowledge and service were exceptional !! More
by jim.carpenter
Employees Worked With
October 13, 2022
It is a great experience Ken Stuart is great This is the third car from him Finance and arrive also great the third car from him Finance and arrive also great More
by Cindy and Bob
October 11, 2022
Bret Donaldson was very good to work with. Professional, knowledgeable, respectful of my time. Would recommend him and the Dublin dealership to griends Professional, knowledgeable, respectful of my time. Would recommend him and the Dublin dealership to griends More
by Shepherd.brenda7
Employees Worked With
Bret Donaldson
October 09, 2022
Great experience. Ken took great care of us and made things run very smoothly today. Ken took great care of us and made things run very smoothly today. More
by cunn9305
Employees Worked With
October 09, 2022
Have been dealing with Crown Mercedes Benz Of Dublin for the last 26 years. Top professional personnel throughout the dealership. My service advisor Dave Kohler has always taken care of my wife and I for a the last 26 years. Top professional personnel throughout the dealership. My service advisor Dave Kohler has always taken care of my wife and I for a very longtime due his professional appearance and knowledge of the brand. More
by Dave Thomas
Employees Worked With
October 07, 2022
I have used Crown Mercedes for the purchase and service of multiple vehicles since 2009. I have found that this brand/dealership experience to be exceptional. I especially appreciate the personal attenti of multiple vehicles since 2009. I have found that this brand/dealership experience to be exceptional. I especially appreciate the personal attention given by the service advisors. I have had the pleasure of working with Dave Kohler for over ten years. He has always been excellent from getting me a timely appointment with a loaner vehicle to accurately communicating recommended services and repairs. More
by BoSoxpal57
Employees Worked With
October 05, 2022
Shen Seguisi has always been the most attentive and helpful service advisor. He is why I continue to bring my Mercedes to Crown for service. helpful service advisor. He is why I continue to bring my Mercedes to Crown for service. More
by mgrauer
