Brought our XC60 in for a hitch install. Sam, in Service, was very timely and efficient in getting our car checked in and getting us set up with a loaner. Mary Mattingly, Sales, was a bonus. We wanted to get information on some of the operating/infotainment/nav functions. No doubt, scheduling an appointment is recommended; however, Mary spent at least 30-45 minutes with us to explain some of of the great functions designed to make our travels safer, more efficient, comfortable, and definitely more enjoyable. Before we left, we scheduled an appointment for us to return and glean more of her expertise.