Crown Volvo Cars

Sales Staff is lovely, Business/Finance Staff caused anxiety Sales representatives Josh and Mary were absolutely lovely and a pleasure to interact with over the course of two days it took me to test drive, consi Sales representatives Josh and Mary were absolutely lovely and a pleasure to interact with over the course of two days it took me to test drive, consider, and purchase the vehicle. I test drove two vehicles approximately an hour prior to closing time. Josh was professional, patient and answered my questions and concerns. The next day, my husband and I arrived early in the morning. Since we arrived much earlier than I had anticipated (husband's doing, not mine) sales representative Mary assisted. She was delightful. After much contemplation, I decided on which vehicle to purchase. Both Mary and Josh were professional sales representatives who made me feel like a VIP. However, when it came time to sit with Bill, the gentleman in business/finance, to write the check, this entailed another 45 minutes of uncertainty and anxiety. Yes, I understand the role of the business/finance person is to handle payment, suggest additional services/protections to the customer, as well as increase revenue for the dealership. I get it. However, the manner in which extra services/protections were offered, suddenly the fun car-buying experienced turned into a nerve-wracking event. Tone of voice was somewhat condescending and made me feel as if not purchasing the additional services and protections was foolish. Considering I was paying cash (by writing a check) and did not need to finance the vehicle, I felt unappreciated. In all due respect, I completely understand these are valuable services and protections and yes, they may in fact be necessary. However, telling the customer (me) in a "Ben Stein voice" as they're thinking of whether or not to purchase the additional protections, "Hurry up it's time for lunch" whilst looking and tapping his watch and twitching in his office chair because he's annoyed with me, is not acceptable. I apologize for these words, but that's what I experienced. Albeit I found Bill to be a bit abrupt, on a positive note, he (business/finance person) is knowledgeable and clearly knows his job and is doing what's in the best interest for Crown Motor Cars. He is an asset to the company because surely he's able to increase revenue for the business. As a business owner, I'd hire him (minus his condescending tone). Yet, from a customer-experience standpoint, I felt as if I was between a rock and a hard place and felt belittled. Not everyone takes so well to a harsh tone of voice, "hurry up" comments, and non-verbal behavior indicating impatience/being irritated because customer isn't buying additional services. I feel bad writing this, but I am being honest. To Bill's credit, he was doing his job and perhaps I am just a bit too sensitive. More

Happy Volvo Owner I recently bought an XC90 from James Wayden and was very pleased with the experience. He was easy to work with, responsive to my calls and questions. I recently bought an XC90 from James Wayden and was very pleased with the experience. He was easy to work with, responsive to my calls and questions. and knew a lot about the features of the car. Car buying doesn't have to be painful. Thanks, James! More

Thanks for no hassle buying Josh Tator was wonderful to work with. He made car buying what it should be and was respectful of my time and the way I wanted to conduct business. Josh Tator was wonderful to work with. He made car buying what it should be and was respectful of my time and the way I wanted to conduct business. I would highly recommend the dealer as well as Josh as the sales associate. More

Crown Volvo and it's peeps for me from now on! James Wayden handled the sale of my convertible. He offered to retrieve any car in the Crown family and bring it to their dealership to save me a trip James Wayden handled the sale of my convertible. He offered to retrieve any car in the Crown family and bring it to their dealership to save me a trip and find the right car for me. Luckily, I found a CPO Volvo C70 on their lot and traded in my car quick and easy. Previous interactions with car dealerships for me have been PAINFUL! Not here, James followed up on each detail immediately, Derrick (sp?) was zen and fair on my trade, Ken, the GM introduced himself and offered his services if I needed anything ( and it was sincere!). Bill Gunnett, in Finance, was patient and explained each finance option and found a great one for me, so so credit. In addition, each pkg add on available quickly recommending what I did need and deleting what I did not need so I didn't waste $. I did my research before and after, on the car and the financing end. I found they gave the best deal in comparison to 3 other places. I have recommended that my parents purchase their next car here even though it's a hike because I trust them. Previously Bert Smith customer and a bad 4 year experience, especially service. I have not had an issue yet, only 3 weeks with car, but everything promised was delivered and more! I will definitely purchase from this dealership again and follow Bill Gunnett to the ends of the finance earth for making car buying a pleasant and happy experience, which in the past for me has always been an AWFUL and YUCKY experience. This time it was a true and fair collaboration. Thank you Crown Volvo Team! More

Service on XC90 Brian was very professional and kept me informed during service. He answered questions regarding technical issues I had and explained in detail how Brian was very professional and kept me informed during service. He answered questions regarding technical issues I had and explained in detail how they functioned. More

Best Customer Service Ever This dealership is worth traveling for! Josh Tator is by far a truly satisfaction oriented service provider. He listened to my concerns and addressed This dealership is worth traveling for! Josh Tator is by far a truly satisfaction oriented service provider. He listened to my concerns and addressed each one without getting irritated. The finance guru, Mr. Bill, was personable and actually kinda funny for a money guy! He made sure I was satisfied with my deal and didn't try to pressure me into anything which I personally have NEVER experienced at a dealership. The manager greeting us and thank us for doing business with them as I left with my new keys in hand. Oh yeah, I came from Daytona Beach to get the car because their deal and reviews were outstanding! Recommend them to everyone! They know how to treat their customers. More