Crystal Lake Chrysler Jeep Dodge

Oil change and suspension issue Took my 2017 Pacifica to this dealer for an oil change and a noise my wife was hearing from the driver side front tire after oil change they told me t Took my 2017 Pacifica to this dealer for an oil change and a noise my wife was hearing from the driver side front tire after oil change they told me there was nothing wrong with the van but all they did was do a visual look at it did not drive it at all then tell me that I have to schedule another time to come in for a ride along with one of there techs. Why can’t I do that today. They where short staffed but to have the tech take 5 minutes to drive the van around you would have heard the noise. When I took it there the van was under the 36k miles so would have been covered under warranty now it’s over the 36k miles I have the unlimited warranty but have to pay 100 bucks when it should have been fixed the first time I brought it in Other dealer told me that the strut axel bearings need to be replaced I will never go here again More

Horrible Wait Times I have taken my 2011 Dodge Durango in a few times to the Express oil change. My shortest wait time has been 1 1/2 hours-longest 2 hours. This is hard I have taken my 2011 Dodge Durango in a few times to the Express oil change. My shortest wait time has been 1 1/2 hours-longest 2 hours. This is hardly express. I had requested a car wash with this past oil change. Not only did I wait 1 1/2 hours my vehicle was never washed. I will not be returning to this dealership for my future oil changes. I’ve had good experiences for other service matters, but the Express oil change needs much improvement. More

Worst customer treatment I ever saw in my life Do not buy the vehicles from this "dealer". Do not but any Chrysler product at all. Respect yoursef, respect your time, your money and your hard work. Do not buy the vehicles from this "dealer". Do not but any Chrysler product at all. Respect yoursef, respect your time, your money and your hard work. The service at this place is terrible. No, not just terrible, ridiculously terrible. The sales people are absolutely ignorant and obviously oriented to make just a sale and not to build the relationship with the customer. I didn't get even a minute of my sales guy's attention all three times I came back to the dealer after the purchase was made. The service department is totally useless for me. It took two times to bring the vehicle back to the dealership for painting up the scratch (which shouldn't be there on a new vehicle at all OR should be taken care of BEFORE the vehicle went to the customer) and adjust the doors (poor quality of assembly). The doors issue hasn't been fixed. For some unknown reason, dealer uses third party company for paint up work and another body shop to adjust the doors in a WARRANTY case. How could the AUTHORIZED dealer with such a terrible service department ever exist? Even though I must admit the great customer service skills of the customer service relations manager Carrie, it still didn't help to improve an overall horrible purchase experience. My general impression about the dealer (and now - about the manufacturer brand as well) is awful. Update. As the part of a dealer's great customer care, I've got the bullying email from the sales manager threatening to file a harassment lawsuit against me. And that is just for sharing my truly bad experience of a truck purchase. Is anybody still willing to come here for a wonderful customer service? More

First time buyer from this dealership The buying experience was ok salesman at times would talk down to me as if at 60 it was my first time buying a car. When I told the salesman that I The buying experience was ok salesman at times would talk down to me as if at 60 it was my first time buying a car. When I told the salesman that I wanted the truck I told him that I would be in with a check early the next day. I was then asked if I wanted the vehicle to take with me that night, I said sure at which time they started to fill out a credit app. I told him I did not want that done and just told him I would be in the next day to pick it up.. after a short verbal battle I said that it needs to be detailed and that would give them time to clean up the interior as well as remove any window stickers that had to be removed, he agreed. I arrived the next morning and found my shiny new vehicle in the parking lot. After the paperwork was done I left. Nobody said let me go over the truck to show you how it all works just let me go. I got home and noticed that residual sticker glue was left in several locations and that the inside of the truck had not been detailed or even cleaned as I found candy wrappers on the floor in the back seating area. Also dirt was found on the pillar handles in front. I was told that they would look for the second key fob or have it replaced, 5 days later I had to call to see if they had found it, I had to ask for a replacement. Well it’s bedn several weeks now and nit one person from the dealer has followed up and asked how the truck is running or if there was anything they could do.. More

New car purchase The rep was very friendly and not trying to force a sale at all. He answered all of our questions, and was very knowledgeable on the vehicles feature The rep was very friendly and not trying to force a sale at all. He answered all of our questions, and was very knowledgeable on the vehicles features. It was a relaxed atmosphere to make a decision to make a purchase. More

Worst dealer experience This has been the worst experience I’ve had a mr a dealership. It took them until 3 pm just to look at my truck when I had an 8 am appointment. I had This has been the worst experience I’ve had a mr a dealership. It took them until 3 pm just to look at my truck when I had an 8 am appointment. I had to call 3 times for an update to be told, it wouldn’t be ready until the following afternoon. I had to call again the next day for them to tell me it wouldn’t be ready until noon the next day. When I got it back, they did not inform me on what they did and didn’t do and the backup camera was messed up. More

ALMOST PERFECT Had the turbo replaced in my Cummins. It took two days, they gave me a loaner which was great. The ONLY thing they didn’t do was wash my truck. I wa Had the turbo replaced in my Cummins. It took two days, they gave me a loaner which was great. The ONLY thing they didn’t do was wash my truck. I was actually looking forward to the wash as it doesn’t fit in regular car washes and has to be hand washed ( pretty hard to do when it’s in the teens. More

Great Experience My sales person Al was personable,professional, and very knowledgeable. This was probably the best car buying experience I have ever had. I highly rec My sales person Al was personable,professional, and very knowledgeable. This was probably the best car buying experience I have ever had. I highly recommend Crystal Lake Chrysler. More

Top notch !!! As always excellent service ! Gary Rosenberg and his entire staff are simply the best !!!!! I would highly recommend Crystal Lake Chrysler, Dodge , Je As always excellent service ! Gary Rosenberg and his entire staff are simply the best !!!!! I would highly recommend Crystal Lake Chrysler, Dodge , Jeep, Ram to anybody looking to purchase a new or used vehicle !! I was in the automobile business for over 35 years and since changing careers when ever an old customer calls me for a referral on where to purchase their next new or used car. I send them CL CJD you can’t go wrong with Gary Rosenberg and his dealership !!! Class Act !! P.S. Andy in service did a great job as well great comunaction and everything done on time no issues !! Happy Wife Hapy Life ! Thanks guys More

Very good service Doug Miller was great to work with He stepped through everything we wanted to see. Took time to shows us and went outside in the rain. Doug Miller was great to work with He stepped through everything we wanted to see. Took time to shows us and went outside in the rain. More