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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,563 Reviews

1,563 Reviews of Culver City Chevrolet - Service Center

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July 02, 2021

I had to go back 3 times to get them to honor my warrantee to get a "check engine" light diagnosed and the repair made. I got different stories from each of the service reps. I am unlikely to purc More

by Srlevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucio Barraza
Jul 02, 2021 -

Srlevy responded

My review is my response.

July 01, 2021

It’s always a Great customer service when I come quick as well 👍🏼👍🏼 More

by Julisadiaz00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lalo
Jul 01, 2021 -

Culver City Chevrolet responded

Thanks for taking the time to let us know how we are doing! We appreciate the kind words. Please come back and see us for any of your future car needs! - Customer Service, Michelle M.

July 01, 2021

I appreciate the rental truck, however I brought my car in June 1st and I didn’t get the rental car until June 14. I picked up my truck about 10 days later More

by Ceeloga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all of your car needs in the future. - Customer Service, Michelle M.

July 01, 2021

Took much longer to get a loaner for me than other dealerships. Fixed my car and Ruben was great in service department. They were busier than normal after internet and phone outage. So they probably a More

by Mike.heiden
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Culver City Chevrolet responded

Mike, thank you for taking the time to leave us your review, we appreciate the positive rating and your candid feedback. We take customer feedback very seriously and use them to help improve our services. Our goal is always to get our customers back out on the road as efficiently and painlessly as possible. We understand that it took longer to get you a loaner vehicle than we would have liked and are working hard on internal improvements to prevent such hold-ups in the future. Thank you for your business and we hope you continue to choose us for all of your vehicle needs in the future. - Customer Service, Michelle M.

Jul 02, 2021 -

Mike.heiden responded

Will be back Michelle. Thank you.

June 29, 2021

They let the air out of my Silverado's tires! My truck uses LT (Light Truck) tires, which (according tot he owner's manual and the sticker on the door) should be run at 41 PSI cold. I started down the ro More

by DAP0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucio Barraza, Roberto Canche
Jul 01, 2021 -

Culver City Chevrolet responded

Thank you very much for your feedback about your experience in our service department. Your safety is our top priority and our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give us a call at (424)258-5224. Thanks! - Customer Service, Michelle M.

June 27, 2021

Luis and Ruben were very nice and professional. Thank you More

by Harvey.beesen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Culver City Chevrolet responded

Thank you so much for your kind comments about Luis and Ruben. We are glad that you had a great experience and we hope to see you soon! - Customer Service, Michelle M.

Jun 29, 2021 -

Harvey.beesen responded

Happy with Ruben’s customer service for my 2021 Tahoe. Very grateful for Luis, Service Manager for assisting me, trying to get Chevrolet to reimburse 3 weeks of car rental while my brand new 2021 Tahoe had to have the engine replaced with only 1,580 miles. Nobody from Chevrolet corporation would help. Thank you.

June 27, 2021

The staff at Culver City Chevrolet are all very professional. The Service Team Advisor Jordan is amazing and she knows how to get things done!!! She took plenty of time to go over my options, discu More

by klew7984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Culver City Chevrolet responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Culver City Chevrolet. Thank you for your business and we look forward to seeing you back again next time! - Customer Service, Michelle M.

June 26, 2021

The work performed on my truck was great, but the cost for labor is... RIDICULOUSLY HIGH!!!!!! I mean OUTRAGEOUSLY HIGH!!!!! More

by GBLACKWELL1075
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Culver City Chevrolet responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all of your car needs in the future. - Customer Service, Michelle M.

June 25, 2021

Is good but my car and the door driver they have little damage Neón time went I take my 🚗 to the service I will take video before I go there More

by Monrroyclavel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2021 -

Culver City Chevrolet responded

Thank you for the positive review, we appreciate your business! Please don't hesitate to reach out to us at (424)258-5224 to address any concerns. - Customer Service, Michelle M.

June 25, 2021

Great job by Robert!! Apppreciate all he did — thank you! More

by ahowa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Jun 26, 2021 -

Culver City Chevrolet responded

We are so happy to hear that Robert helped in giving you a good experience with us! Thank you for the kind words and please come back and see us for any of your future car needs. - Customer Service, Michelle M.

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