Culver City Volvo Cars

Friendly and prompt service Always helpful. Always attentive. Always timely. I brought the car in for an urgent message alert on my dash... a few hours later two recalls were att Always helpful. Always attentive. Always timely. I brought the car in for an urgent message alert on my dash... a few hours later two recalls were attended to and an early service (so I didn’t have to come back again in a few months). It was the ultimate stress free experience. More

Excellent Martin is great and has taken care of my cars for years. I have not had a bad experience as far as I can remember. Excellent service always! Martin is great and has taken care of my cars for years. I have not had a bad experience as far as I can remember. Excellent service always! More

Great first impression with service department Had to get my car serviced at dealer (recall associated with software). Arrive at 8:30 AM for a 8:40 AM Saturday appointment. Was back in my car and o Had to get my car serviced at dealer (recall associated with software). Arrive at 8:30 AM for a 8:40 AM Saturday appointment. Was back in my car and on my way in under an hour. The Mazda rep. was informative, customer focused, and most of all she had a positive attitude. More

Dishonest And Ran Us In Circles! I spent an entire day at Culver City Volvo this past Saturday and left not just disappointed but frustrated. We arrived interested in leasing a Volvo I spent an entire day at Culver City Volvo this past Saturday and left not just disappointed but frustrated. We arrived interested in leasing a Volvo XC40 and were set up with Alpha. He wasn't overly familiar with his inventory or any of the features of the car we were looking at which bothered me. On our test drive he didn't try to sell the car, didn't show us a single aspect of the car, just showed us where to turn to get back to the dealership. Luckily we had already test driven the vehicle and knew we liked it. Moving forward, we sat down to start running numbers and more than once the numbers on Volvo's side were incorrect. Luckily my husband is a numbers guy so he was all over this. After a looong time we were able to work out a deal and then we find out the car has over 700 miles. This concerned me but Alpha said this is normal due to test drives around the neighborhood. When we got to the finance department we come to find out the car we've been working out a deal on is a Demo which was NOT DISCLOSED. It has over 700 miles because it has been driven around by someone on the lot as their own car. It also has numerous wounds and blemishes. We talk to the manager, Charlie, who was rude. He used the term "lucky" many times. We were lucky to be getting the deal we were getting. He sells cars with fear tactics and that doesn't work on us. We finally agreed that they would fix anything wrong with the car and we would move forward. Until we saw the Carfax and it showed this "brand new" car had already had the entire brake system replaced. Charlie again tried to intimidate us into buying the car, I mean when does this work on people? Treating people respectfully would definitely have gotten him further with us. He said we were lucky to be getting this deal, if we wanted a new car we should have chosen a new car. Well, we thought we were choosing a new car because no one disclosed that this was a demo to us in the first place. We asked him how the price would change if the brakes had been replaced and he said not at all. So I'm not really sure how a "brand new" Volvo xc40 with over 700 miles, numerous blemishes and an entirely new brake system is considered new. He wasn't giving us that great a deal. It was a deal we were negotiating on what we considered to be a new vehicle, not a used vehicle. We decided to walk away. It seemed like some shady tactics going on. Get people interested in a car, tell them it is new, negotiate on said car, then tell them the car has 700+ miles on it, mars and blemishes, and a new brake system and then tell them they are lucky to be getting any deal and if they want a new car to go pick one out but not to expect any deal at all. Mainly they just treated us poorly. It was the worst experience and left me feeling disgusting. More

Lemons into lemonade I was called in for the repair of recall items. However, when I arrived, I was told there were no recall items for my car. I was not happy. But Law I was called in for the repair of recall items. However, when I arrived, I was told there were no recall items for my car. I was not happy. But Lawrence made things right by tracking down the error as to why I was ever called and Alex made it better by running a diagnostic on my car just to be sure all was ok and getting me out of there as promised within 20 minutes. More

Martin Saves the Day (Again) I’ve been trusting Martin and his team with my Volvos for almost five years now; and to say that he has the customer’s best interest in mind would be I’ve been trusting Martin and his team with my Volvos for almost five years now; and to say that he has the customer’s best interest in mind would be an understatement. Martin and his team are honest as well as straight forward in explaining the provided services, be that maintenance or a repair. The facilities and waiting area are top-notch and is indicative of the level of class, comfort, and pleasure that you can expect when you visit Culver City Volvo. More

Great service Martin and the team did a great job, they turned the service around in a very timely manner and provided me a rental car to use. Martin and the team did a great job, they turned the service around in a very timely manner and provided me a rental car to use. More

New Volvo XC90 Got my Volvo XC90 through Tony and made the deal the same day. Tony was very accommodating and was able to make us feel like we were getting the best Got my Volvo XC90 through Tony and made the deal the same day. Tony was very accommodating and was able to make us feel like we were getting the best deal possible. All the numbers were worked directly through Tony and he didn't need to get approval from anybody else to move forward. Tony is a straight shooter and will give you the best, lowest price available. There was no pressure from Tony to make a deal that day. If you go to Culver City Volvo I would definitely recommend working with Tony. I enjoyed the customer experience and Tony's professionalism was excellent! Xavier More

Great customer service This dealership has been consistently the best I have encountered when it comes to purchasing and servicing my Volvo. I drive past two other dealers t This dealership has been consistently the best I have encountered when it comes to purchasing and servicing my Volvo. I drive past two other dealers to use them and have yet to be disappointed. More

Nice and efficient Very good experience. Nice and efficient. Much better than we expected. The salesman is very friendly and knowledgeable, it’s a wonderful experience a Very good experience. Nice and efficient. Much better than we expected. The salesman is very friendly and knowledgeable, it’s a wonderful experience and I will definitely recommend this dealership. More