Curran Volkswagen

Curran Volkswagen responded

Hello FLR Automotive, We appreciate the feedback regarding your recent visit. Our service department, including Will, follow strict Volkswagen manufacturer protocols to ensure the safety of your vehicle’s electronic systems. During the key programming process, a battery must pass a specific health test to maintain a constant voltage; if the battery is failing, attempting to program a key can cause permanent damage to the vehicle's onboard computers. In this instance, we were unable to reach a working conclusion because our diagnostic findings were not accepted. While we understand you have your own mechanical experience, we must stand by our professional assessment and the requirements set by VW. Because you were determined to have the repair handled in a way that contradicted our safety standards, we felt it was best to return your key and conclude the service to avoid any potential damage to your vehicle.

Curran Volkswagen responded

Hello, Amy! We're thrilled to hear that you had such an excellent experience with our sales team, especially after being a loyal customer for over 25 years. It's great to know that Curran is always your go-to place when it comes to your car needs. We strive to provide top-notch customer service and are glad to hear that we hit the mark for you this time around. Thank you again for your kind words, and we look forward to serving you in the future!

Curran Volkswagen responded

Hello, and thank you for your review! We're thrilled to hear that our staff provided excellent customer service and made your new car buying experience stress-free. Our team is dedicated to providing top-notch service and we're glad it shows. Thank you again for your kind words!

Curran Volkswagen responded

Hello Robin, thank you so much for taking the time to leave such a wonderful review about your recent experience with our Sales Team! We're thrilled to hear that you had amazing service from Todd, Sean, and Justin, and that you're already looking forward to buying another car from us in the future. Your feedback is invaluable to us, and we're delighted that we were able to exceed your expectations. Thank you again for your kind words, and we hope to see you back soon!

Curran Volkswagen responded

Hello, and thank you for taking the time to leave such a positive review about your recent experience with our team. We are thrilled to hear that you found our staff to be friendly and knowledgeable, and that you had a very positive experience overall. It's always our goal to provide excellent customer service, so we are delighted that we were able to meet your expectations. Thank you again for your kind words, and we hope to see you in the future!

Curran Volkswagen responded

Thank you so much for taking the time to leave us such a wonderful review, Jen! We're thrilled to hear that your experience with our sales team was so easy and stress-free. It's always our goal to provide excellent customer service, and we're glad that we could exceed your expectations. Thank you again for choosing Curran VW and we hope to see you again soon!

Curran Volkswagen responded

Hello, Jon! Thank you so much for taking the time to leave us such a detailed and positive review. We're thrilled to hear that our team was professional, people-oriented, and didn't pressure you into anything. It's great to hear that we also took the time to explain everything in detail about the vehicle you chose and that you left feeling good about your purchase. We appreciate your kind words and hope to see you again soon!

Curran Volkswagen responded

Hello Rae, thank you for taking the time to leave us a 5-star review! We're thrilled to hear that our team met all of your needs when purchasing your new vehicle. We strive to provide excellent customer service and are glad that we were able to exceed your expectations. Thank you again for your kind words, and we hope to see you in the future!

Curran Volkswagen responded

Hello, Doherty! Thank you for taking the time to leave such a wonderful review about your recent experience with our Sales team, particularly Nick, Todd and Barbara. We're thrilled to hear that your purchase was both pleasant and hassle-free, thanks to their excellent customer service. At Curran VW, we take pride in making sure every customer has a positive experience when they come to us for their next car. We're delighted to hear that we hit the mark for you! Thank you again for your kind words, and please don't hesitate to reach out if there's anything else we can do for you in the future!