Curran Volkswagen

My 2002 Passat was being serviced to replace the right cv joint and an oil change. Frank in service was very professional, experienced, prompt and processed my car during arrival quickly, all the while expl joint and an oil change. Frank in service was very professional, experienced, prompt and processed my car during arrival quickly, all the while explaining what he was doing. He checked for recalls on my car first and confirmed no recalls, then went further to process paperwork for the service. I asked if my car could be ready for 3pm, he said yes, and it was ready at 2:20! I picked up my car and was very happy with the way it drove. The clattering noise from the right cv joint was gone and the whole front end felt really solid and good! Oil change as well. All is good and I'm very happy! Everyone in service at Curran VW is very professional and friendly!! Never had a problem with servicing my Passat there! Very happy! More

I brought my car in at 7:30am on Thursday and I worked with Danny. He was very pleasant and helpful. My Jetta 2011 was in for 20,000 mile checkup. I asked him if I could have the car back by noon and he with Danny. He was very pleasant and helpful. My Jetta 2011 was in for 20,000 mile checkup. I asked him if I could have the car back by noon and he said no problem. He called me at 11:15am and the car was ready to be picked up. He explained what was done and when I have to come back for the next service. He got my car and drove it to the door for me. I had a couple of questions on how to use some of the instruments in the car. It was a real pleasure working with him. He is a real asset to your service department. I would definitely deal with him the next time. Thanks for a good experience. More

Excellent service in every respect - thorough, prompt, friendly, etc. Provided a loaner car when service problem was going to take longer than anticipated, which was truly appreciated. friendly, etc. Provided a loaner car when service problem was going to take longer than anticipated, which was truly appreciated. More

So I went to get my recalled catalytic converter fix. They said they could not fix it because there were other issues with the heating exhaust sensor and two spark plugs. They wanted $400 dollars for ch They said they could not fix it because there were other issues with the heating exhaust sensor and two spark plugs. They wanted $400 dollars for changing the sensor and $150 to change the two spark plugs. Now i do not know anything about the sensor, but $150 for spark plugs? I asked and Sean my service person continued to insult my intelligence by telling me "yes these are VW spark plugs we are putting in and they run & $70 dollars a spark plug. Yeah I am that stupid! So I asked him to then fix the catalytic converter without the fixing the other stuff, just so that I could pass my emissions test. He said no problem it would run you about $950. Well how can they justify that when the Catalytic C. runs $250 everywhere else. So I made their dream come true and I said "how about a certified used car and you take my old Jetta. This way you fix it and make some money and I can take a newer car. So Sean thought that was a great idea and sent me to his brother. His brother worked out some numbers for me. He said he would have me drive away on a 2007 Jetta for 14,000.00 and he would give me 2500 for my 2002 Jetta. Well how in the world those that makes sense?!!!!!! My car is 10 years old, and is falling apart like most Jettas after 10 years. The new Jetta compatible to what I have runs about 18,000.00. How stupid do they think I am. I am going to walk away with a 5 year old Jetta at 3000 less than what the new one costs. PLEASE! Last time I buy a VW. More

I basically knew which car I wanted to buy, but wanted to do a test drive and check on pricing and options. The people I dealt with at Curran were helpful and not at all pushy. I got a price I was happy wi do a test drive and check on pricing and options. The people I dealt with at Curran were helpful and not at all pushy. I got a price I was happy with, got the car I ordered. It actually came earlier than predicted. I was happy with the whole process. More

Jim Curran and his team are outstanding, caring and very reasonable salespeople. My wife and I arrived at 2:30 Pm on Saturday to buy a CC and were given an amazing top to bottom orientation to the car, a ni reasonable salespeople. My wife and I arrived at 2:30 Pm on Saturday to buy a CC and were given an amazing top to bottom orientation to the car, a nice test drive by Jeff. Jim Curran personally gave us a full review of reasonable financing options. I live in Westport CT and Jim Curran has a great reputation in our town. After leaving the dealership, we picked up some wine from a local merchant and mentioned Curran VW and he RAVED about the great service. Jim Curran would personally pick up his car and drive it the 20 minutes to the dealer and back for the repair. Jim offered us the same service. This is a great dealership and I believe many of these reviews are unfair and bias. Go to Curran VW and smile... you are in good hands with highly skilled people. More

Visited dealer at 7:30PM when advertised(internet/on the door) hours were until 8:00PM. Given the bum's rush by on duty manager saying there was no time for test drive nor could he give me pricing. Comple door) hours were until 8:00PM. Given the bum's rush by on duty manager saying there was no time for test drive nor could he give me pricing. Completely arrogant and dismissive behavior was uncalled for and unprofessional. He had no regard for the time our family had invested in coming back to his dealership. I had all the paperwork with me to purchase a vehicle on the spot. But if this is how they treat customers before you buy a car, I can't imagine how badly I would be treated once they had my cash in hand. I will say the original saleman, Lou Bove, was a pleasure to work with and the reason I went back. Too bad Lou didn't marry into the family instead of Tom. More

The estimate they gave me is NOT what they charged. I approved $250, they charged $900. When I questioned the bill, they refused to accept responsibilty. They put a lien onthe car & locked it up. I ha approved $250, they charged $900. When I questioned the bill, they refused to accept responsibilty. They put a lien onthe car & locked it up. I had two options, pay for it in full (in cash) or they would take the new part out and I would STILL be responsible for $600 of labor. I paid under duress because I needed my car back, but I was forced into a repair under false pretenses. I tried to negotiate #450 because I walked away with a repaired car, but it was a repair I would have NEVER approved. But they refused. Beware if you use them for servicing. Get it all in writing so you do not get scammed. More

Curran Volkswagen has horrible service. They had my car for 5 days and could not figure out what the problem was. They tried to charge me $500 to diagnose the issue because the mechanic staff could not fi for 5 days and could not figure out what the problem was. They tried to charge me $500 to diagnose the issue because the mechanic staff could not figure it out. They didn't recall my bringing the car in two weeks previous, to get the problem diagnosed. They had to dig through my glove compartment for them to recall that event. They will rip you off. Do not get your car serviced here unless you like giving your money away. I was told by Dennis, the customer rep., that he has other cars there, and mine is NOT the only one there. I should have taken my car right after that statement was made. Horrible service and incomptetent staff of mechanics. I will never go there again! More