Curran Volkswagen - Service Center

I brought my car in at 7:30am on Thursday and I worked with Danny. He was very pleasant and helpful. My Jetta 2011 was in for 20,000 mile checkup. I asked him if I could have the car back by noon and he with Danny. He was very pleasant and helpful. My Jetta 2011 was in for 20,000 mile checkup. I asked him if I could have the car back by noon and he said no problem. He called me at 11:15am and the car was ready to be picked up. He explained what was done and when I have to come back for the next service. He got my car and drove it to the door for me. I had a couple of questions on how to use some of the instruments in the car. It was a real pleasure working with him. He is a real asset to your service department. I would definitely deal with him the next time. Thanks for a good experience. More

Excellent service in every respect - thorough, prompt, friendly, etc. Provided a loaner car when service problem was going to take longer than anticipated, which was truly appreciated. friendly, etc. Provided a loaner car when service problem was going to take longer than anticipated, which was truly appreciated. More

So I went to get my recalled catalytic converter fix. They said they could not fix it because there were other issues with the heating exhaust sensor and two spark plugs. They wanted $400 dollars for ch They said they could not fix it because there were other issues with the heating exhaust sensor and two spark plugs. They wanted $400 dollars for changing the sensor and $150 to change the two spark plugs. Now i do not know anything about the sensor, but $150 for spark plugs? I asked and Sean my service person continued to insult my intelligence by telling me "yes these are VW spark plugs we are putting in and they run & $70 dollars a spark plug. Yeah I am that stupid! So I asked him to then fix the catalytic converter without the fixing the other stuff, just so that I could pass my emissions test. He said no problem it would run you about $950. Well how can they justify that when the Catalytic C. runs $250 everywhere else. So I made their dream come true and I said "how about a certified used car and you take my old Jetta. This way you fix it and make some money and I can take a newer car. So Sean thought that was a great idea and sent me to his brother. His brother worked out some numbers for me. He said he would have me drive away on a 2007 Jetta for 14,000.00 and he would give me 2500 for my 2002 Jetta. Well how in the world those that makes sense?!!!!!! My car is 10 years old, and is falling apart like most Jettas after 10 years. The new Jetta compatible to what I have runs about 18,000.00. How stupid do they think I am. I am going to walk away with a 5 year old Jetta at 3000 less than what the new one costs. PLEASE! Last time I buy a VW. More

The estimate they gave me is NOT what they charged. I approved $250, they charged $900. When I questioned the bill, they refused to accept responsibilty. They put a lien onthe car & locked it up. I ha approved $250, they charged $900. When I questioned the bill, they refused to accept responsibilty. They put a lien onthe car & locked it up. I had two options, pay for it in full (in cash) or they would take the new part out and I would STILL be responsible for $600 of labor. I paid under duress because I needed my car back, but I was forced into a repair under false pretenses. I tried to negotiate #450 because I walked away with a repaired car, but it was a repair I would have NEVER approved. But they refused. Beware if you use them for servicing. Get it all in writing so you do not get scammed. More

Curran Volkswagen has horrible service. They had my car for 5 days and could not figure out what the problem was. They tried to charge me $500 to diagnose the issue because the mechanic staff could not fi for 5 days and could not figure out what the problem was. They tried to charge me $500 to diagnose the issue because the mechanic staff could not figure it out. They didn't recall my bringing the car in two weeks previous, to get the problem diagnosed. They had to dig through my glove compartment for them to recall that event. They will rip you off. Do not get your car serviced here unless you like giving your money away. I was told by Dennis, the customer rep., that he has other cars there, and mine is NOT the only one there. I should have taken my car right after that statement was made. Horrible service and incomptetent staff of mechanics. I will never go there again! More