Curry Honda Chicopee - Service Center

Curry Honda Chicopee responded

Thank you for visiting Curry Honda Chicopee!

Curry Honda Chicopee responded

It means a lot to have earned your positive review! Thank you for choosing Curry Honda Chicopee and for sharing your feedback.

Curry Honda Chicopee responded

Your confidence in our team means the world to us! Thank you for choosing Curry Honda Chicopee and for recommending us to others!

Curry Honda Chicopee responded

Thank you for reviewing Brandon and Curry Honda Chicopee! It was so kind of you to share your experience, Jake.

Curry Honda Chicopee responded

Dominic, Hello, this is Jason the service director from Curry Honda service department. I wanted to reach out and see if we could speak about your service visit. I did as much research as I could to see what it was that might have been an issue. I see in the video Andrew had reviewed the tire/alignment specs on the TV screen with you. I looked at the inspection form, and the alignment was the only recommended service from the technician. I wanted to let you know I looked through the entire vehicle history, it is overdue 5 years and 12,000 miles for a transmission fluid change. The engine coolant and brake fluid also have not been changed according to our history and the vehicle has been coming here since 2017. We have to advise you and all customers about overdue and needed service as we are the dealer. If we didn't and you had a catastrophic failure with a transmission or engine, that would fall on us for not doing our jobs letting you know what the manufacturer recommends for the vehicle. I am not sure if he was recommending these items? Please reach out to me personally if I can be of any assistance helping answer any questions for you or your wife. I want to make sure your concerns are resolved. Take care for now! Jason A jaller@currycars.com 413-593-6721 EXT. 6207

dominicandami responded

This review is in response to two interactions with Andrew, but let's assume your writing in reference to the vehicle which was manufactured by 2017. First, your records are incomplete. Those services have been completed. Andrew was told that, and his communication with my wife scared her into feeling that she was at serious risk. Second, I'm happy to hear you have video record of his bold-faced lies. I assume that means you also have audio? In that conversation you'll hear me tell him that the tires on the vehicle are a known issue, and that we are getting it resolved elsewhere. Then, you will also hear him say that because we're getting the tires done elsewhere, he cannot take them off to do the complete inspection and tire rotation. Then, you will see an inspection report which indicates these things were done, with seemingly made-up readings. Either they items were not inspected, or they were. You want to preach about safety? Try not claiming to inspect brakes and lying on the inspection reports.

Curry Honda Chicopee responded

We are delighted to see that you had such a positive experience with our team! Thank you for choosing Curry Honda Chicopee and for sharing your feedback.

Curry Honda Chicopee responded

Thank you for choosing Curry Honda Chicopee! We appreciate your business and positive feedback.

Curry Honda Chicopee responded

We are glad to hear that our Curry Honda Chicopee team provided excellent service.

Curry Honda Chicopee responded

Thank you for your business and your confidence in Andrew and the team! We appreciate your glowing review and hope to welcome you back to Curry Honda Chicopee down the road.

Curry Honda Chicopee responded

Ginger, thank you for your feedback. We are happy to have earned your positive rating, and we will pass this feedback along to our team. Have a great day!