Cypress Coast Ford Lincoln

DO NOT SERVICE YOUR VEHICLE HERE! Incompetence is next level & they are incapable of doing the small things right. Save your money and go to a different dealership. Here are the highlights: 1st appt: level & they are incapable of doing the small things right. Save your money and go to a different dealership. Here are the highlights: 1st appt: Truck in for routine oil change, accidentally smashed my side mirror and had to order a new one (stuff happens but this was just the start). 2nd appt: Noticed leaking oil, scheduled an appt to find leak. Dropped off, then they called & said my truck was done & ready to be picked up. I drove down and they said the oil change had been done, when I inquired about the oil leak they said what leak? and that I needed to schedule another appointment and they would investigate. I told them that was the whole reason I scheduled the appointment in the 1st place. I asked to speak to the mechanic and I pointed to the area I thought the leak was coming from (I don't know much about engines but it was pretty obvious). They checked it out & 10 minutes later said my vacuum pump & valve cover gaskets needed to be replaced. Left my truck & had them do the replacements. 3rd appt: Another oil change, then decided to wash my truck 2 weeks after the change, popped the hood & discovered THEY FORGOT TO PUT MY OIL CAP BACK ON & I had been driving for 2 weeks without one. At this point I called and spoke to the manager. Eric (service mgr) tried to do the right thing & had system flushed for any contaminants, did a new oil & filter change. I checked the truck out and popped the hood when I was leaving to make sure there was no damage and the cap had in fact been replaced. All seemed well. Shortly after, I noticed an intermittent rattling sound from underneath. I climbed under the truck and realized the rattle was coming from some loose brackets where something obviously should be attached. Turns out it was the splash guard that they had removed to drain the oil & never put back on (it's fairly good size 3ftx4ft). I drove down (again) & they found the splash guard sitting in the shop. The mgr spoke to the mechanic & apparently some of the bracket screws were missing so instead of saying anything he just opted to not put it back on & hope no one noticed. DO NOT TAKE YOUR VEHICLE HERE, if they can't get the simple things right 4 times in a row then I have zero confidence they're actually servicing my vehicle correctly. This is not anywhere near the service level I have ever experienced with any other Ford dealerships and at this point I'm pretty sure I could do a better job servicing it myself. They also won't call you back or answer the phone most of the time. Severely disappointed, this place is total garbage. More

Superbly friendly and knowledgeable team who understand this is a long term relationship not a one time service sale. this is a long term relationship not a one time service sale. More

Overall good experience. Checkin process was slow however, with only a single service writer. Checkout would have also been slow if I hadn't gotten in when no other customers were there. As before, however, with only a single service writer. Checkout would have also been slow if I hadn't gotten in when no other customers were there. As before, there was still only a single service writer, and while I was being helped, four other customers showed up and had to wait. Telephone receptionist was friendly and helpful. Unknown whether my vehicle was sanitized, though I did find a plastic hairnet on the floor. By the way, my name is Robert Kenton, NOT "Foster Kenton" which keeps showing up in your records of my vehicle, even though I have asked this to be corrected on multiple occasions. More

Have worked with Mike Aubecheon for nearly 13 years and bought over 15 vehicles from him. Enjoy the hassle-free experience. bought over 15 vehicles from him. Enjoy the hassle-free experience. More

Great service and they always do a great job in the service department and sales as well. Great dealership service department and sales as well. Great dealership More

John Davidson in Parts and Service is the reason I keep coming back to Cypress Coast Ford. coming back to Cypress Coast Ford. More

Roger in the service department is always great! Very helpful and pleasant. Service was quick! helpful and pleasant. Service was quick! More

This is an excellent dealership at one point it was difficult to schedule an appointment we called and just left on hold on line schedule was not working looks like everything is working properly agai difficult to schedule an appointment we called and just left on hold on line schedule was not working looks like everything is working properly again still happy with them and they still do great work and good customer service More

I was from out of town and needed my F250 fixed. They did it fast it fast More

Such a great car buying (leasing) experience. All of the team were so courteous and very knowledgeable about all of the details of each car model. We REALLY appreciated the "no pressure" experience! We ar team were so courteous and very knowledgeable about all of the details of each car model. We REALLY appreciated the "no pressure" experience! We are return customers and would definitely come back again! More