DARCARS Lexus of Englewood

My husband and I went to Lexus of Englewood because we found a 2009 LX570 on the internet. We went just to look and see what they had. The sales man we were greeted by was Joe Kandil. Great personalit found a 2009 LX570 on the internet. We went just to look and see what they had. The sales man we were greeted by was Joe Kandil. Great personality, great smile, full of information on the vehicle we was interested in, but arent they all like that. lol. Anyway, long story short, we ended up agreeing to buy this LX 570 if they could get it exactly how we wanted it. It was a used vehicle and he promised it would be precertified, and that the brakes, oil change, wiper blades, tires, floor mats, and anything else would be replaced, and to polish a few scratches out of this SUV, where you would not be able to see they were ever there. I did not believe he could deliver this vehicle in a almost perfect condition, so I agreed, and gave a deposit, with the understanding that my deposit would be refunded if I was not 100% satisfied. Well, the next day, I could not believe my eyes!! This SUV LX570 vehicle I seen yesterday was precertified, and everything he promised was done. Basically the vehicle was precertified with an additional 50k miles/3 years warranty bumper to bumper. We left with our new SUV that night very happy. Joe Kandil did make a comment to me especially that he comes with the SUV for 3 years. So... Today, Oct 11, 2012. I wanted to see if he would live up to his promise so I called him saying that I heard a squeeking sound in the morning when I started my SUV, and my husband said it was the fan belt, so Joe said bring it in, and we will replace it. Of course, I didnt believe him, I just knew it could not be that easy. I have heard that all before when purchasing a used vehicle in the pass, but again, I came in, I was greeted by Michael Maxx the Sales Manager, who asked me why I was there, he told me no problem they will just replace the fan belt, Michael Maxx gave me keys to another vehicle to hold while, they were working on mine. I then seen Joe Kandil, who asked if I was taken care of, and I said yes, so told me great, Ill call you when we are done. When I came back to Lexus of Englewood. My fan belt was replace as promised, they even polished my vehicle. I was not charged a dime, no questioned asked, no hassle, it was really that easy!! I have to say, if you are planning on purchasing new or used, and you like Lexus. First of all go to Lexus of Englewood, ask Michael Maxx where Joe Kandil is and be ready to buy a sound and reliable vehicle. Everything Joe said was going to happen, happened, and he also mentioned a few times, its always good to just be upfront, and only agree on what you can honestly deliver. If in the future, my husband and I go to purchase another Lexus, it will definetly be from Lexus of Englewood, and the sales guy will 100% be Joe Kandil. I have never had such a wonderful experience buying a vehicle in my life. He is honest, and delivers his promises!!! This is a first for us. Thanks Lexus of Englewood!!! More

I Only went to this dealer for maintenance for past 3 years. I always did what they advised. 5000 miles check ups followed by 200dollars more expensive 15000 miles check ups. Latest, they told me I need years. I always did what they advised. 5000 miles check ups followed by 200dollars more expensive 15000 miles check ups. Latest, they told me I need whole brakes changed, front and rear, costing about 1,300 dollars. I don't know why they didn't pick this up my earlier at the regular maintenance in September that I just did and paid 295 dollars. I usually trust dealers but I feel like they didn't do their parts of checking my car when they just charged 295 dollars for an oil change. Claiming I went to different place, ... no, for the last 3 years, this delaer is the only place I went for maintenances. If dealer is going to charge 295 dollars for oil change then they should have found out my brake problem and did more thorough job and should have let me know then. Not when I bring the car in because it has other problem and telling me I need to change whole brakes. My final advice is don't do extra service, apparently, they don't see the problems anyways until it's too late. Just do minimum oil change service at this dealer. Only 1 courteous and professional person who always has the most wonderful smile is Gracie. More

As soon as you pull up to the dealership, you feel important. We had purchased an IS 250 from Johnny Guzman about a month ago. After driving it for 2 weeks we decided to trade it in for an ES350. John important. We had purchased an IS 250 from Johnny Guzman about a month ago. After driving it for 2 weeks we decided to trade it in for an ES350. Johnny could not have been more patient in putting us into the car of our dreams. From Mike Santos in service, to Johnny Guzman in sales, to Joey the sales manager, they could not do enough for us to keep us satisfied. I would not hesitate to recommend this dealership to my family and friends. More

I thought Mr Martini was very friendly and helpful. I I thought Mr Martini was very friendly and helpful. I liked making a deal with him very much. I thought he was fair and understanding. Greg who hand I thought Mr Martini was very friendly and helpful. I liked making a deal with him very much. I thought he was fair and understanding. Greg who handled the paperwork was also very nice. He gave me lots of important information. I was very satisfied with my interaction with him. I can't say enough about the young man from the Dominican Republic who explained the features of the car to me. He couldn't have been more patient. I believe I spent an hour with him and he was quite willing to spend as much time as I needed. The dealership was very efficient and had my car ready with half a day's notice. Anthony D'Aristotile More

She is present to work with trade in my auto. We have visit two dealership I did not like Ramsey dealership and we can not agree with trade in value/ES 350 2012 so we walk out. Thank you the deal failed visit two dealership I did not like Ramsey dealership and we can not agree with trade in value/ES 350 2012 so we walk out. Thank you the deal failed because we were looking for Hybrid CT200 Due to my price range no one suggest ES 300H is more comfortable until we find out ES300H ourselves in cars.com. Andrea Gizzo she was very patient to work with customer's request. All new cars come with option no other choice unless you wait three month or longer. We like the car so far. More

yes i recommend this dealership best experience every good people friendly, thinking bout going back there in the future. for another trade in. i felt like i was @ home.gave us food water you name hands good people friendly, thinking bout going back there in the future. for another trade in. i felt like i was @ home.gave us food water you name hands down i think this is the best Lexus dealership i have been to. the end hahahaha :-) More

After explaining my situation to Ms. Gizzo and Mr. Myrie, They worked diligently and within days they put me in the perfect automobile at the right price. They worked diligently and within days they put me in the perfect automobile at the right price. More

Steven Ham Excellent sales person to work with, very helpful. Vinnie Calautti Excellent delivery and explanation of RX 450h Lexus all function. Highly recommend this dealership. helpful. Vinnie Calautti Excellent delivery and explanation of RX 450h Lexus all function. Highly recommend this dealership. More

The service representatives are always friendly and courteous . I love Grace at the check out desk. She is always very cheerful and kind. She makes my experience very pleasurable. My only concern is th courteous . I love Grace at the check out desk. She is always very cheerful and kind. She makes my experience very pleasurable. My only concern is that the guys should pay closer attention to the amount of gas in the Loaner cars. Today the loaner paper said 1/2 tank of gas, when it actually had about 1/8 tank of gas. But overall I love my Lexus of Englewood service center. I will not take my SUV anywhere else , unless I'm on a trip and need work. More

My sales person is very professional and great follow up. He explained all the lease term and conditions very detailed and professionally. I already recommned a friend to go to Stephen for any new car nee He explained all the lease term and conditions very detailed and professionally. I already recommned a friend to go to Stephen for any new car need. I will recommend more friends to Stephen, too. More