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DARCARS Lexus of Greenwich

Greenwich, CT

4.7
1,132 Reviews
At DARCARS Lexus of Greenwich, it’s our mission to provide our customers with prestigious luxury cars from Lexus. From unparalleled customer service to world-class quality, we implement our high standards daily to meet your expectations by selling the finest New and Pre-owned Lexus cars ever built. Located in Greenwich CT, DARCARS Lexus of Greenwich, an Elite Lexus Dealer. Serving the Tri-State Area. Visit us and experience how we go beyond customer expectation every day!
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19 Railroad Avenue

Greenwich, CT

06830

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Showing 1,132 reviews

June 01, 2023

Shady dealership refusing to cancel added on warranties and subscriptions. As a result I am paying double services. When I call to have car serviced at the dealer they never have any loaners. As a result, More

by Verlaine Casimir
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Neerja Tandon
Jun 01, 2023 -

DARCARS Lexus of Greenwich responded

Hi Verlaine, we're a bit surprised to see this review -- I know our team communicated that we are happy to take care of that cancellation for you! We look forward to resolving this promptly. Thanks for reaching out!

May 31, 2023

Jeff in the service department is great! Always helpful and very knowledgeable. It’s always a positive experience coming into this dealership. Would highly recommend. More

by LizC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

DARCARS Lexus of Greenwich responded

We're thrilled to hear that Jeff provided you with a great experience, Liz! Thank you for recommending us here at DARCARS Lexus of Greenwich, and we hope to continue providing you with positive experiences in the future!

May 31, 2023

Edwin was very helpful in walking me through setting up my new phone. Was in and out. More

by Jacob Grant
Recommend Dealer
Yes
Employees Worked With
Edwin Molina-Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

DARCARS Lexus of Greenwich responded

Roger, thank you for the review! We appreciate the kind words about Edwin and hope to see you back at DARCARS Lexus of Greenwich!

May 31, 2023

The pick up service is always great, Edwin always makes sure to get my car back in a timely manner. More

by Jacob Grant
Recommend Dealer
Yes
Employees Worked With
Edwin Molina-Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

DARCARS Lexus of Greenwich responded

Roger, thank you for the review! We appreciate the kind words about Edwin and hope to see you again at DARCARS Lexus of Greenwich!

May 31, 2023

Worked with Edwin in the past, my car gets serviced and washed in the time he promises. More

by Jacob Grant
Recommend Dealer
Yes
Employees Worked With
Edwin Molina-Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

DARCARS Lexus of Greenwich responded

Roger, thank you for the review! We appreciate your business and hope to see you again at DARCARS Lexus of Greenwich. Safe travels!

May 11, 2023

Thank you Mr. Salvatore Russo he was very excellent and very professional at his job… He help me through the beginning until the end. He was very nice and Patient More

by Karenmack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russo Salvatore
May 12, 2023 -

DARCARS Lexus of Greenwich responded

Karen, we're honored to have earned your recommendation! Salvatore will be delighted that his professional and courteous care made your experience so positive. Thank you for your business, and we wish you safe travels until we meet again!

May 06, 2023

Melanny and Billy helped me with getting a new car and the whole process was painless, they both addressed all my concerns and fears in regards to buying a brand new vehicle. I would recommend this dealer More

by airmasterlynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanny Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Music
May 08, 2023 -

DARCARS Lexus of Greenwich responded

We're delighted to hear that Billy, Melanny, and the DARCARS Lexus of Greenwich team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

April 30, 2023

I was so impressed with this dealership. Specifically James Palmer, he made my car buying experience the best I’ve ever had. If you get the chance to work with James consider yourself lucky! More

by Ashley Schulte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anisa Doda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Palmer
May 01, 2023 -

DARCARS Lexus of Greenwich responded

Ashley, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing James and the DARCARS Lexus of Greenwich team to assist you with your automotive needs, and we hope you have many happy miles in your new car!

April 28, 2023

Salvatore, Marcio, Marius and the whole of Lexus Greenwich were absolutely wonderful. Super helpful, super kind, professional - very courteous. Please do seek out Lexus Greenwich for your next luxur More

by Mjbaldwin1203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salvatore, Marius, Anisa
May 01, 2023 -

DARCARS Lexus of Greenwich responded

We're so glad to hear about your positive experience at DARCARS Lexus of Greenwich! Our goal is to provide an exceptional customer experience and we're happy to hear that Salvatore, Marcio, Marius, and the rest of the team delivered. Your recommendation is so kind--we hope to see you down the road!

April 27, 2023

We just purchased at 2023 ux hybrid from this dealership. It was in stock and an easy process. Everyone at the dealership was friendly, helpful, and knowledgeable. We want to give a particular shout out to More

by Hunter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcio Ribeiro
Apr 27, 2023 -

DARCARS Lexus of Greenwich responded

Congratulations, Hunter, on your new 2023 UX Hybrid from DARCARS Lexus of Greenwich! It's great to hear that the process was easy and everyone was helpful and friendly throughout your experience. We'll make sure to pass along your kudos to Marcio for his exceptional service in sales. Thank you for sharing your feedback with us!

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