DARCARS Lexus of Mt. Kisco

A couple weeks ago I drove off in my Lexus RX 350, thanks to Lindsay. If you're looking for a flawless car buying experience, stop right now and call Lindsay at DARCARS Lexus Mt Kisco. Seriously, I can't to Lindsay. If you're looking for a flawless car buying experience, stop right now and call Lindsay at DARCARS Lexus Mt Kisco. Seriously, I can't say enough good things about her! From the moment I walked in, Lindsay welcomed me like a VIP, not just a customer. She patiently listened to my needs and wants, answered all my questions with expertise, and never once pressured me into anything. It felt like I was chatting with a friend who happened to know everything there is to know about Lexus. if you're in the market for a Lexus, do yourself a favor and head to DARCAR Lexus of Mt. Kisco and ask for Lindsay. You won't regret it! More

Juan Padilla is a great salesman with excellent service and Mara all the transaction looks smooth and easy! Highly recommended and Mara all the transaction looks smooth and easy! Highly recommended More

Great dealership, they were very flexible with our schedules and worked to satisfy our needs! Helped us every step of the way (1st time car buyers) and gave us a great deal! schedules and worked to satisfy our needs! Helped us every step of the way (1st time car buyers) and gave us a great deal! More

Excellent Lexus dealership in Mount Kisco NY- excellent sales team- bring a quote from somewhere else and they will work with you (they don’t raise their acquisition and disposition fees like other dealers sales team- bring a quote from somewhere else and they will work with you (they don’t raise their acquisition and disposition fees like other dealers) AND they have an excellent service department! Highly recommend! More

Harry was very helpful person and very professional and very patient. He was amazing throughout the whole transaction. he very patient. He was amazing throughout the whole transaction. he More

Juan was very helpful and nice and made experience satisfying..I got a great woooweeeee satisfying..I got a great woooweeeee More

Excelente atención muy contento en contaré lo qe estaba buscando el servicio fue de calidad buscando el servicio fue de calidad More

Prompt and responsive dealership that took the time to listen to what I wanted. Courteous and respectful throughout the whole transaction. listen to what I wanted. Courteous and respectful throughout the whole transaction. More

Earlier this year I purchased an expensive used vehicle ( just shy of 40k) from Darcars Lexus Mt. Disco. At the time of purchase, I was assured by Antonio Otero, the salesperson, that the gas tank would be f just shy of 40k) from Darcars Lexus Mt. Disco. At the time of purchase, I was assured by Antonio Otero, the salesperson, that the gas tank would be full. As it turns out, it was not. Ortega suggested I return to their dealership for the promised gas; an unrealistic proposal since I live several hours away (one way) on a good day and considerably longer with almost certain traffic. While Otero admitted his own negligence, he failed to take responsibility for his error. Ortega also issued me a second key fob at time of purchase which turned out to be non working. When I notified Otero of the situation, he largely ignored me and again failed to resolve the issue. Otero knew, or should have known, that the key fob was not working and neglected to inform me; clearly deceptie and/or negligent if not somewhat dishonest. Otero is not to be trusted despite his seemingly friendly and good-natured demeanor. Potential buyers beware and be warned of Darcars, particularly Antonio Otero, when considering an automotive purchase. Follow up Review. When Sales Manager Stanley Passoni was informed of gas and key fab issues he refused to take remedial action. I then contacted Akshay Mehta, the general manager of the dealership, by phone to complain. Since I live several hours away from the dealership, Mehta specifically and explicitly promised to send me a check for the gas saying “it’s not a problem”. That turned out to be a blatant lie. I never received a check for the gas. When the general manager of the company is dishonest, it is not surprising that others in the company are also lacking in integrity. Mehta then ignored my attempts to reconnect by refusing to respond to my repeated emails and multiple phone calls. It was then that I posted the above 12/2 2023 review online. Within a half hour, I was contacted by Passoni asking me to rescind the review without ever suggesting, in any way, that the review contained any incorrect, false, or misleading information whatsoever. After several weeks of deception, excuses, delays, and puffing, Mehta finally agreed to send a check for the gas, the non-working key fob, and a few other services. Yet after several more weeks, still no check. It was only after warning Mehta of a suit in small claims court that a check was finally sent, but it did not include payment for the promised tank of gas. When I reached out to them for clarification, Passoni blocked my emails and Metha ignored them. Mehta and Passoni are also not to be trusted. Well-intended, unsuspecting car shoppers be cautious when dealing with Darcars, particularly Sales Manager Stanley Passoni and General Manager Akshay Mehta. If you have been treated unfairly by anyone at Darcars and they cease back-and-forth communications, you might consider posting an honest review online to get their attention and to alert other would-be victims of their behavior. If all else fails, there is always small claims court. More

Yiannis and his staff are professional all the way. I came in a day of and was out same day and throughout the entire process was met with any answer to any question that I had. I would highly recommen I came in a day of and was out same day and throughout the entire process was met with any answer to any question that I had. I would highly recommend working with Yiannis and his direct team. More