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DARCARS Lexus of Mt Kisco - Service Center

Mt Kisco, NY

4.6
59 Reviews

59 Reviews of DARCARS Lexus of Mt Kisco - Service Center

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August 02, 2023

Had a very good experience with the purchase of our Lexus here a few years ago. When the car was hit and dropped off at Darcars for repair, we also had a very good experience and the resulting body work was More

by rvc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rogelio Pena
Aug 03, 2023 -

DARCARS Lexus of Mt. Kisco responded

Hi there! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

July 11, 2023

Patrick is very knowledgeable, kind and listens the customers request. He explains with detail and clarity. He’s vey resourceful, looks maintains a level professionalism during each encounter. More

by Dhats4me
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Fisher
Jul 14, 2023 -

DARCARS Lexus of Mt. Kisco responded

We deeply appreciate the kind words regarding your experience with Patrick! We'd love to know what we can do to earn your remaining two stars but can't seem to locate you in our customer database under this name. Would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

July 10, 2023

The worst on all levels…. incompetent service and lie about everything Stay away Buy an Acura More

by Robcorrea86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Lyon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Sanz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Adams, Matthew Burna
Jul 11, 2023 -

DARCARS Lexus of Mt. Kisco responded

Hi Rob! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

July 08, 2023

Hi. Patrick is the absolute best. It’s has always been a pleasure dealing with him. He is extremely knowledgeable and professional always. I will continu More

by Richardmjgavin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Fisher
Jul 10, 2023 -

DARCARS Lexus of Mt. Kisco responded

Richard, we're honored to have earned your recommendation! Patrick will be delighted that his professional and courteous care made your experience so positive. Thank you for your business, and we wish you safe travels until we meet again!

July 07, 2023

I have been going to the Lexus’s service center for years and I have to say the team, especially Patrick provides me the ultimate first class service. He goes out his way to listen, keep me informed and goes More

by Antonio G
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Fisher
Jul 10, 2023 -

DARCARS Lexus of Mt. Kisco responded

Antonio, we're honored to have continually earned your business with our professionalism and excellent customer care at DARCARS Lexus of Mt. Kisco! Thank you for taking a moment to commend Patrick for his hard work, and congratulations from all of us on your new car!

June 08, 2023

Antonio went above and beyond the call of duty to make sure our repairs were done quickly and perfectly. More

by Jamesschewe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

DARCARS Lexus of Mt. Kisco responded

We appreciate your five-star review, James! We're glad to hear Antonio provided you with outstanding service during your repairs at DARCARS Lexus of Mt. Kisco. Thank you for taking the time to share your experience with us, and drive safely!

January 06, 2023

Great experience working with Hamlet Perez. Very polite, communicates well. Plus my car got washed! More

by Slampone1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hamlet Perez
Jan 06, 2023 -

DARCARS Lexus of Mt. Kisco responded

This review means a lot to us! Thank you for choosing DARCARS Lexus of Mt. Kisco and for sharing your thoughtful feedback about Hamlet. We hope to see you again!

January 06, 2023

Well earned five stars to my service advisor Hamlet Perez and the entire service department. Another happy customer. Thank you! More

by Jayfell14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hamlet,Perez
Jan 06, 2023 -

DARCARS Lexus of Mt. Kisco responded

This review means a lot to us! Thank you for choosing DARCARS Lexus of Mt. Kisco and for sharing your thoughtful feedback about Hamlet. We hope to see you again!

December 09, 2022

Buena atención te atienden amable mente y ablan los dos idiomas inglés y español 100por siento Recomendado 👍 More

by ReynaMonroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Bartoli
Dec 09, 2022 -

DARCARS Lexus of Mt. Kisco responded

Muchas gracias por dejar esta reseña acerca de DARCARS Lexus of Mt. Kisco!

November 03, 2022

This Patrick fella took care of my issue and to me went beyond the standards of Lexus. I tried to give him a cash tip. He politely turned it down. However I feel this man should be awarded and rewarded for More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Nunez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Fisher, Justin Mills
Nov 04, 2022 -

DARCARS Lexus of Mt. Kisco responded

It makes our day to see glowing praise for our wonderful staff! Thanks for sharing your great appreciation of Patrick. We're honored to have him on the DARCARS Lexus of Mt. Kisco team to offer our customers attentive and outstanding assistance. Drive safe, and take care!

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