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DCH Academy Honda - Service Center

Old Bridge, NJ

4.5
548 Reviews

548 Reviews of DCH Academy Honda - Service Center

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February 27, 2021

I was told approximately 1 hour. I waited for 3 hours. Just to get an tire replacement. And tried finding a hole in the rear tire which apparently took them 40+ minutes just to realize there is no hole. More

by Raphael.A.Sheikh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Saviano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

DCH Academy Honda responded

Raphael, Thank you for providing feedback on your last visit and for bringing this to our attention. I am concerned about your comments and would like to get in touch with you to discuss this matter further. At your convenience, please contact me at sbreeden@dchusa.com. I look forward to hearing from you and hopefully making amends. Best, Steve Breeden, Fixed Operations Director

Mar 02, 2021 -

Raphael.A.Sheikh responded

Please let me know. What would you like to do? I’m confused. I’ve stated exactly what happened. This is exactly what happened. I was told approximately 1 hour. It took 3 hours. Not only that. 40 minutes to figure out where the hole was for a rear tire :/ and it wasn’t found... I don’t know what else I need to say. How does someone take 40 minutes to figure out if there’s a hole or not. Doesn’t make any sense to me. All you need to do is put soap + water on the tire and spin it until the bubbles form. There’s the hole. So I don’t know what else needs to be said here. But thanks for trying. Wasting my time is unacceptable.

February 19, 2021

I am very pleased with Sylwester's Brulinski..Service Advisor Accomodations at DCH Academy Honda rt 9 oldbridge. He is knowledgeable with excellent customer service. Every time I see Sylwester ...he make More

by Rochelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

DCH Academy Honda responded

Thank you for the excellent review! We so appreciate your business and positive feedback!

February 16, 2021

Representatives explain the work to be done, the wait time and answer any other questions you may have.The process is always organized and clear. More

by J.O.W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Saviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Santos
Feb 17, 2021 -

DCH Academy Honda responded

Thank you for the excellent feedback!

February 16, 2021

This place is excellent in all areas , Sywester was Courteous and professional. He had me in & out in no time . You don’t find people as kind like that these days . He was a pleasure!!! More

by Bluecandy65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Santos
Feb 17, 2021 -

DCH Academy Honda responded

Thank you for the wonderful review! We are so glad your enjoyed your experience!

February 11, 2021

This dealership is awesome. Nice waiting area. Staff friendly & professional. Always great customer service & wait time is never long. I highly recommend them to everyone. More

by Kimg118@optonline.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Santos, Jenna Loeber
Feb 12, 2021 -

DCH Academy Honda responded

Thank you for the great review! We love reading this type of feedback!

February 10, 2021

Sylvester was wonderful.. he was very conscientious and attentive to my concerns. He was able to change my appointment without hesitation. Would definitely ask for Sylwester again. More

by kbmack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

DCH Academy Honda responded

Thank you for the great review! We will pass your kind words on to Sylwester and look forward to assisting you again soon.

February 10, 2021

Friendly,courteous,focused&professional Reasonable Friendly,courteous,focused&professional Reasonable price. Quality of service, excellent&ease in making appointment at my convenience Timely,whene More

by Telly De Mesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Acosta, Bryan Andrade, William Cesaro
Feb 10, 2021 -

DCH Academy Honda responded

Telly, thank you for the fabulous review! We look forward to assisting you again soon.

February 09, 2021

Friendly, efficient and informative service. Service preform in a timely manner. Sylwester kept me posted on the work being done and gave me a detailed explanation of future work needed. More

by SENGEBUSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

DCH Academy Honda responded

Thank you for the awesome review! We will let Sylwester know of your kind words, and look forward to assisting you again soon.

February 09, 2021

I just saw Sylvester listed under service department. I can always count on Excellent and efficient service with Sylvester. He should be a valued employee and does Acady Honda service proud! More

by Mikedeagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Santos
Feb 09, 2021 -

DCH Academy Honda responded

Mike, thank you for the great review! We will share your positive feedback with Sylwester and look forward to assisting you again in the future.

February 09, 2021

Very happy!! George my service rep. Did an outstanding job of getting me in and getting all the work that I needed. Outstanding!!! Today’s visit was not the first time of this high level of service I h More

by lederja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chatzopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

DCH Academy Honda responded

Thank you for the high rating! We will pass your kind words on to George and look forward to assisting you again in the future.

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