DCH Brunswick Toyota

RAV4 - hidden cost $500 – dealer paper work (car registration fee extra). They sell you options which you don’t need. Also add them to your car without telling you bec $500 – dealer paper work (car registration fee extra). They sell you options which you don’t need. Also add them to your car without telling you because it is good for you. Etch vehicle VIN number onto your vehicle's windows. ($500). Extended warranty. Check all numbers before signing it. More

Fast to schedule an appontment but waste of time They were so eager to get an appointment after my internet request, but after coming in to the showroom and checking in waited for 30 mins with nobody They were so eager to get an appointment after my internet request, but after coming in to the showroom and checking in waited for 30 mins with nobody paying attention. Walked upto the helpdesk but they were busy talking with no response. Since I did not have whole day to waste, I walked out. I called the agent Bob Delpedio, and his blunt response was he will talk to his manager. I hope they have reasons, but it was a total waste of my time. I am not sure how they are getting customers with this atttitude. I will not recommend to anyone.. there is another Toyota few miles after, better save your time and money there. More

Awesome services!! Really liked the services provided by DCH Brunswick Toyota. The representative, Hesham Ismail, knew about the cars. He told us about the specification Really liked the services provided by DCH Brunswick Toyota. The representative, Hesham Ismail, knew about the cars. He told us about the specifications, differences and provided support over the email as well. Would definitely recommend! More

Unprecedented An excellent experience. Very pleasant, no pressure, great service with plenty of Q and A. We highly recommend this dealership with its outstanding Cu An excellent experience. Very pleasant, no pressure, great service with plenty of Q and A. We highly recommend this dealership with its outstanding Customer Service. More

Great deal & service I went from New York City to see a certified pre-owned Camry Hybrid. I made the trip because the advertised price was the lowest, which they honored. I went from New York City to see a certified pre-owned Camry Hybrid. I made the trip because the advertised price was the lowest, which they honored. My hope was to also get approved for the 1.9 APR offer from Toyota Financial Services. But the disclosure clearly said that a credit score of 720 is required. However, Sales Manager Hamza Imtiaz asked the Finance Department to do everything possible to get an approval from the bank. I was approved even though my score was 688. Jay Marie Andújar, the saleswoman was very courteous from the moment I walked in. She took me on an extensive test drive and delivered a very clean car. It seemed as if she was a veteran sales associate but I later learned she had only been on the job for a couple of months. I think she posseses the skills to be an asset to this business. The only downside was getting the plates. There was a discrepancy between the name on the insurance card and the other documents needed to process the DMV paperwork. The end result was that the plates arrived two days after my temporary expired. At this point, General Sales Manager Lisa Ocasio personally reached out to me to apologize. She offered to mail them or I could go get them and she would fill up my tank. When I arrived she warmly greeted me... the same way she greets every customer who walks into the showroom. She apologized, this time in person, had someone put the plates on the car and delivered on the fill up. My advice to potential customers: make sure to speak to Lisa. If possible have a casual conversation with her. It’s what I did and in my view it made a difference. Lisa is a true professional and leader. It explains why she is the captain of the ship. Lisa, thanks a lot for making sure I remain a happy customer. Keep up the great work! Please do not accept a promotion outside of DCH Brunswick Toyota since it would be a loss to this dealership and its customers, myself included. More

Great experience! I purchased my first car from here. The second I walked into the dealership, I was greeted by Brad. Brad was very understanding of my budget and extre I purchased my first car from here. The second I walked into the dealership, I was greeted by Brad. Brad was very understanding of my budget and extremely helpful through out the process. He answered all my questions and helped me get the best deal. I had the best experience buying my first car. Thank you Brad, you're the best! I will be recommending this dealership to my family & friends. More

The Best This is my fourth vehicle from DCH Brunswick Toyota. The personnel have changed over the years but the friendliness, competence and quality of this This is my fourth vehicle from DCH Brunswick Toyota. The personnel have changed over the years but the friendliness, competence and quality of this dealership never wavers. A pleasure doing business with them. More

Good experience My wife and I were looking for a used Camry. We had a lot of questions and John and the others were very patient with all of our questions. We also we My wife and I were looking for a used Camry. We had a lot of questions and John and the others were very patient with all of our questions. We also went to one of your competitors and they were very unprofessional. We would give John an A rating on his service and professionalism. He was the one who convinced us that you were a good company to buy from. More