DCH Brunswick Toyota - Service Center

Mike and Carl provided nothing but great experience for my family. They are the reason we came back to DCH yesterday and bought a new Highlander, and ofcourse because of the rest of the service department. my family. They are the reason we came back to DCH yesterday and bought a new Highlander, and ofcourse because of the rest of the service department. Carl and Mike have went above and beyond. More

I brought my Prius in because I had to jump start it and afterwards several lights going off including check engine and a red exclamation point. There was also decreased performance. I brought it in on the afterwards several lights going off including check engine and a red exclamation point. There was also decreased performance. I brought it in on the Friday before Memorial Day weekend and felt I was met with some rudeness, which is understandable before the long weekend, but I would have appreciated a little bit more congeniality. I was very stressed and worried about my car. They at first told me to go home and come back Tuesday but I barely thought I would be able to drive there much less home. With a little persuasion they took it but refused to give me a loaner despite there being two there. On Saturday they called me and told me they had a tech on it all day and couldn't figure out what was wrong with it and that they'd have to wait for their hybrid expert to come in after the long weekend. After the weekend everything changed and DCH became very communicative and very pro-active and amazing. They called me first thing Tuesday morning around 9:30am and told me it was just the 12v battery but the car needed a bunch of routine stuff (which I knew) and I told them to go ahead and get everything done that it needed to be done as I love my car and want it to be running for a long time. Yanni called me again later that afternoon and told me they did everything but still got the warning but the warning light was still on and that a cell was dead in the hybrid battery and that it ALSO needed replaced. This is the last thing a hybrid owner wants to hear, especially when you're 12,000miles over warranty. I don't know how, but I'm eternally grateful to DCH because they not only got the hybrid battery there the next day, but I didn't have to pay for it or the installation, just the shipping and handling. I will recommend them to anyone and everyone. Yanni kept me up to date on the whole process. Originally they told me my car wouldn't be ready til Friday, but it was ready on Wednesday. I can't recommend DCH Brunswick Toyota enough. More

The initial voicemail messages were refreshing reminders that DCH Toyota of North Brunswick is a first-class automotive business. Then, I booked a Sunday morning appointment with Edgar Ramirez for regular m that DCH Toyota of North Brunswick is a first-class automotive business. Then, I booked a Sunday morning appointment with Edgar Ramirez for regular maintenance for my 2006 Toyota Prius. I arrived about 30 minutes early upon being warmly greeted by Edgar. His professional appearance, attitude, and listening skills were appreciated. Edgar indicated that the routine maintenance would be performed within the hour from my arrival. Approximately 45 minutes later, Edgar asked me to accompany him back to my car. He reviewed the observations that had been recorded regarding the "health" of my vehicle and suggested an additional look at timing belt upon my next return for maintenance. Additionally, Edgar asked if I had any questions regarding my service. My 45 minutes of driving to DCH Toyota of North Brunswick was time well invested into the life and continued reliability of my Prius for my family. Thank you DCH Toyota of North Brunswick! More

I just wanted to take a moment and thank Craig Mayle & DCH for the exceptional service I received, my car broke down and left me stranded...and panicked. You turned a crappy and panic-inducing situation & DCH for the exceptional service I received, my car broke down and left me stranded...and panicked. You turned a crappy and panic-inducing situation into a manageable one. You made sure I had everything I needed, and you listened & helped even when I was panicking and screaming! I know my car’s “diagnosis” was frustrating but I knew that you were doing everything you could-you stayed in touch you let me know what was happening-and that’s immensely helpful (& calming!). Thank you so much- while I have to say, I’m not thrilled with my car at the moment for putting me through the ringer I am thrilled with DCH’s service…and when I decide I want a new car I’ll definitely be coming to you guys first. As a woman, things like a clean service area and respectful & helpful service employees make a world of difference and frankly, not something you experience often when getting your car fixed. From a customer service perspective you guys just get it and do things right. Thank you again!! More

Mr. Carl Wilson is the best service adviser I have dealt with throughout my 10 years experience dealing with Toyota, I will always rely on Mr Wilson to advise me on services with my Toyota Camry........... with throughout my 10 years experience dealing with Toyota, I will always rely on Mr Wilson to advise me on services with my Toyota Camry........... More

After I was sent a coupon to purchase touchup paint, I went to the parts department, where the person I dealt with, Bud, tried to convince me that I should buy a bottle that was not labeled with the color went to the parts department, where the person I dealt with, Bud, tried to convince me that I should buy a bottle that was not labeled with the color of my car, because Toyota is always changing the names of the colors and they're all the same anyway (I have cosmic grey mica, he tried to sell me magnetic grey). I had to insist on ordering the correct color. When I complained to the manager (Richard) about this, he said he would have fun speaking to Bud about my complaint, and said that I had gone to the wrong department with my coupon, as it said that I should go to the body shop not the parts department (not true). As far as I'm concerned, if they can't handle the simplest transaction (buying a crummy 6 dollars worth of touchup paint) without lying to, irritating, and frustrating a customer, I'll take my business elsewhere. More

CRAIG MAYLE......... I would like to thank Carig for helping me with my Toyota service he had me in and out in minutes and i was very happy with his service. I give him 10 **********. Thanks so much C helping me with my Toyota service he had me in and out in minutes and i was very happy with his service. I give him 10 **********. Thanks so much Craig More

This dealership was very accomodating. Even though i had some credit issues the finance team was able to get me approved. I had a couple of issues with the vehicle after i purchased it and the GM Ray and s some credit issues the finance team was able to get me approved. I had a couple of issues with the vehicle after i purchased it and the GM Ray and service advisor Carl were very responsive and cooperative. It has been a pleasure doing business with Brunswick Toyota. More