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DCH Brunswick Toyota - Service Center

North Brunswick, NJ

4.5
595 Reviews

595 Reviews of DCH Brunswick Toyota - Service Center

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March 07, 2012

Mr. Carl Wilson is the best service adviser I have dealt with throughout my 10 years experience dealing with Toyota, I will always rely on Mr Wilson to advise me on services with my Toyota Camry........... More

by mlaidlaw03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
carl wilson
March 06, 2012

They are the worst. Multiple bad experiences with poor communication and lack of contact has been awful. Sales is ok but their service department is horrible. I will never do business with them again, More

by Kdksclark
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Mar 06, 2012 -

DCH Brunswick Toyota responded

I’m very sorry to hear that you are dissatisfied with the service at DCH Brunswick Toyota. We strive to ensure that every customer has an exceptional experience with our sales and service departments, and when we have not achieved that goal we will do whatever we can to correct the situation. In looking through my email communications with you, and after we spoke on 3/2, I thought that all of the issues you raised had been addressed and resolved. I understand your dissatisfaction with the timeframe in which it took to complete the repairs and installations on your vehicle. In those cases, as in yours, we offered a loaner to mitigate your inconvenience, and kept you abreast of the delays by phone and voicemail messages. I apologize if our communications were inadequate or if they did not provide you with information you needed to ease your concerns or displeasure. As General Manager, I take all customer complaints very seriously and do whatever I can to turn dissatisfaction into satisfaction. You have my contact information [732-245-2929 and rdesione@dchusa.com). Please call me directly so that we can discuss any existing problems and find ways in which we can resolve the dissatisfaction you still have with the service you received.

February 23, 2012

CRAIG MAYLE......... I would like to thank Carig for helping me with my Toyota service he had me in and out in minutes and i was very happy with his service. I give him 10 **********. Thanks so much C More

by yolly0280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CRAIG MAYLE, Craig Mayle
February 20, 2012

This dealership was very accomodating. Even though i had some credit issues the finance team was able to get me approved. I had a couple of issues with the vehicle after i purchased it and the GM Ray and s More

by bianca01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray and Carl
February 18, 2012

Outstanding experience when a critical component failed on the car. Carl was extremely friendly and helped our family in dealing with the situation. Outstanding support from a professional team! More

by pongo50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Wilson
Feb 20, 2012 -

DCH Brunswick Toyota responded

Thank you for the continued support in our service dept. I will make sure Carl is commended for his professionalism. Ray DeSimone General Manager

February 14, 2012

This in reference to the excellent service I received from DCH New Brunswick Toyota. I have been coming to DCH Toyota for routine maintenance services on my 1999 Toyota Camry. I must say, the staff here More

by nvasoya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Wilson
February 12, 2012

Ms Rodrigues was excellent from the door, very kind very curteous, very friendly she knew exactly was to say and do as far as the vehicle was concerned. It was a pleasure working with her and Mr Abdo and th More

by lorraine45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms Darile Rodrigues and Abdo
February 11, 2012

The representatives at Toyota were very curteous and helpful. I was taken care of by Yanni and Carl and they both answered my questions and took care of me as promptly as possible. It was a very busy More

by Elvira Espada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl
February 06, 2012

Honestly I wasn't even considering buying a new car. I was perfectly happy with my 2007 toyota camry xle v6. I went for service and a salesman approached me and just happened to let me ride '12 camry xle. More

by kishor127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Medina
November 17, 2011

Keith and team were excellent! He addressed tire and wheel lock issues to my satisfaction and explained what he was doing all along. Only minor issue was during handoff to Keith the wheel lock issue was More

by nomad0921
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith Chandler
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