DCH Ford of Thousand Oaks

DCH excellence My new Explorer purchase experience was as it should be. The price was fair; staff were courteous and knowledgeable; and the paperwork was handled qui My new Explorer purchase experience was as it should be. The price was fair; staff were courteous and knowledgeable; and the paperwork was handled quickly and professionally. DCH has a great sales team. More

SALES MANAGER JARRED BALL DISAPPOINTED CUSTOMER SERVICE First of all I wanted to give thanks to Dan Gibbs for your effort and your professionalism....you treated me with great respect and did everything pos First of all I wanted to give thanks to Dan Gibbs for your effort and your professionalism....you treated me with great respect and did everything possible to earn my business as internet sales manager I've dealt with and was a pleasure that i had spoken to you; unfortunately I was not happy and very disappointed on your Sales Manager Jarred Ball on his customer service and leading into false information with out any proof. I was ready to purchase from you, but dealing with your manager was terrible experience. I will be sending an email to the Ford Corporation and CEO of DCH Ford Thousand Oaks with my complaint of customer service from your Sales Manager. I do have the conversation recorded and your Sales manager was aware. My disappointment was that he was so adamant about me providing my social security before i could purchase the truck i wanted to purchase. I was already approved with my own bank Navy Federal Credit Union which gave me a great rate as an active duty Marine. I have been in the Marine Corps for the past 26 years and counting , i am a 43 year old man that is aware of what is the correct procedure for purchase if I have my own finance and have research what is necessary to provide only. Why do i have to provide my Social security, if i have my own finance provide? He continue to tell me it was a Dealer policy which he could not provide me any relevant proof of the policy that stated that. He continue to argue and was willing to loose my business for me not willing to provide my social security number to him. I have bought two new vehicles in California within the past 2 years and never had any issue with this situation...unbelievable!! If i have my own finance and ready to purchase , why is he stopping the process when i don't need to provide my social security? He continue to come up with different reasons and could not back up the proof. SO DISAPPOINTED, I was ready to buy the perfect truck that had what i needed!! More

Buying a new pick-up Dan did a great job as my salesperson when I was buying my new truck. He was patient and explained everything in detail. I recommend him as a salesper Dan did a great job as my salesperson when I was buying my new truck. He was patient and explained everything in detail. I recommend him as a salesperson. More

It was seamless and a huge blessing! I was blown away at the transaction. We desired something that we thought was untouchable and it happened. We are very pleased! We will come back agai I was blown away at the transaction. We desired something that we thought was untouchable and it happened. We are very pleased! We will come back again for sure. More

VW to Ford With the exception of the financial side of the transaction, which is no ones fault but my own, the entire process and the people dealt with was fanta With the exception of the financial side of the transaction, which is no ones fault but my own, the entire process and the people dealt with was fantastic. Actually too fantastic. I fell in love with the vehicle because it met all my needs and everyone I dealt with at the dealership just could not have been more helpful, courteous, and knowledgeable. The down payment was more than I expected and the payment is higher than I should have accepted. Ironically, the people and the vehicle clouded my judgment. I should have held out for the DP and payment that fit my budget better. Everyone at DCH was great. Before, during, and after the sale. More

Excellent Service Service was completed in a timely manner. Brittanye is a great asset to the Ford family. She is very professional, friendly, and explained the service Service was completed in a timely manner. Brittanye is a great asset to the Ford family. She is very professional, friendly, and explained the service details. More

EXCELLENT SERVICE I found Danny Simmons not only very friendly and easy to talk to but very knowledgeable. He made my appointment with Ford a very pleasant experience I found Danny Simmons not only very friendly and easy to talk to but very knowledgeable. He made my appointment with Ford a very pleasant experience and I felt completely confident that Ford will be an easy company to deal with should I need to. He went out of his way to show me all the new parts of the dashboard which I never learned on my previous Ford Escape. I am 81 years of age and don't really like all the new technology of today. I hope to be able to learn more as I use my new car. Thank you Danny. I will certainly tell all my friends and family of the quick, pleasant and happy experience I had at DCH Ford of Thousand Oaks. More

Fast and fixed right the first time Two recalls and an oil change done in one day. Car washed and price reasonable. Kudos to the Parts department for having the recall parts available. Two recalls and an oil change done in one day. Car washed and price reasonable. Kudos to the Parts department for having the recall parts available. More

good service I had two recalls on my 2014 Ford Fusion. DCH handled my situation timely and with concern. Brittney was my assigned Rep. and she was very responsi I had two recalls on my 2014 Ford Fusion. DCH handled my situation timely and with concern. Brittney was my assigned Rep. and she was very responsive. Got me a rental car, and when they were unable to finish all the work in one day she called me promptly to let me know and kept me informed. I left my garage door opener in the rental car and when I realized that the following day (a Saturday no less), I called her and she was there and assured me she would get me the device and had it ready when I arrived. Brittney was very responsive and professional. DCH is lucky to have such a responsible employee. More

First time service Brittany and Israel were great. I had a dent and misalignment in passenger door on drivers side from purchase of vehicle. Everyone was trying to help. Brittany and Israel were great. I had a dent and misalignment in passenger door on drivers side from purchase of vehicle. Everyone was trying to help. I was satisfied with their suggestions of bringing the vehicle back in when I have more time. The employees were very nice and concerned that I was very satisfied. More