DCH Ford of Thousand Oaks
Thousand Oaks, CA
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146 Reviews of DCH Ford of Thousand Oaks
It’s irritating that they add about $2000 in additional fees for glass etching, some type of GPS security (lowjack?) and clear coating. I imagine some people might be interested in these things, but why n fees for glass etching, some type of GPS security (lowjack?) and clear coating. I imagine some people might be interested in these things, but why not make it optional? If they have to continue this practice, at least add this to the price of the car on their webpage so customers are aware of the actual price before going to see the car. What a waste of time visiting this dealership! More
Stay away from this dealership. Everyone working here are a fraud and crooks including Matthew Kelleher whom I have seen responding to the reviews on here. I purchased my vehicle cash from them and I noticed a fraud and crooks including Matthew Kelleher whom I have seen responding to the reviews on here. I purchased my vehicle cash from them and I noticed I was charged for a GPS system and other accessories not included on my vehicle. I was in contact with Amir whom is extremely unprofessional and rude. I was instructed to speak with Matthew Kelleher. He ignored several calls and voicemails. I decided to email him and told him I was charged for accessories not included on my vehicle. He stated he would refund me my money via a check. This was on 08/5/2021. Until now I have not received a check. I emailed Matthew and he claims a check was sent to me. I asked for a tracking number just to see if that was true. Never again did I hear back from Matthew but then here I see him responding to reviews claiming wanting to help resolve customers issues. This is a lie he does not want to help. For those that have been wrongfully overcharged for accessories your vehicle does not have installed, please report them with the Ventura DMV Investigation District Office. More
Corey lee was a great salesman man and answered all my questions and was very patient I will definitely be coming for that truck. Thank you very much young man. 10 stars to you son keep up the great work. questions and was very patient I will definitely be coming for that truck. Thank you very much young man. 10 stars to you son keep up the great work. More
Dishonest dealership! Massive price gouging! Tried to purchase a Mach-E and they are trying to charge 10k over MSRP. How ridiculous! This is why Ford can't compete with Tesla! Sop elsewhere! purchase a Mach-E and they are trying to charge 10k over MSRP. How ridiculous! This is why Ford can't compete with Tesla! Sop elsewhere! More
Recent attempt to purchase a vehicle here led in a bad experience. Dealership had a posted price of 16,251 and the vehicle was on website for over 50days. This was at the time I started to contact deale experience. Dealership had a posted price of 16,251 and the vehicle was on website for over 50days. This was at the time I started to contact dealership. Vehicle was not on lot at my first few attempts to contact. I had 2 sales associates NOT follow up. Finally a sales person who did follow up. Dealership did not want to honor Sale price as final price (before tax and lic). Almost $5,000 in additional cost were added to this vehicles final price putting it over $20,000. I was approved for single digit finance percentage rate through a well known finance company. Down payment went from minimum of 1,000 to 4,000 by the time (Todd) the finance person @ DCH of Thousand Oaks got done with it. Don't recommend this dealership. Pricing for sale price can and does change based on accessories the dealership adds on + they have higher then normal Doc fees... or whatever they used to bump the prices. DMV was not requiring all these cost nor the state of CA with a 7.75% tax for this sale. At the time of writing this review the vehicle is on the lot still with a new sticker price of 17,999 and has been on the web listing for 80 days. This business does NOT participate with the Better Business Bureau and has bad reviews posted. More
The absolute worse car buying experience I've had in 40 years. Very unprofessional, and don't care about you once you drive off the lot. They didn't even put a full tank of gas for my 2 hour drive home in years. Very unprofessional, and don't care about you once you drive off the lot. They didn't even put a full tank of gas for my 2 hour drive home in my new car. Immediately tried upselling me on overpriced accessories (GPS tracker, Protection Film, Warranty etc) and according to the manager, they could not be removed as they were hardwired (GPS tracker) or preinstalled. After arguing with them that I was not interested in these accessories, they only gave me small discount. Come to find out after a week of constant calling and being ignored by various staff members over the phone, the GPS tracker that is apparently unable to be removed wasn't even on my car. Instead of helping me for my wasted time and effort to make things right, the management rudely said either take a partial refund, or come back and have us install the GPS (which i didn't even want in the first place). Stay away from these guys, unless you love getting upsold and overcharged. Very unprofessional, and could care less about you once you drive off the lot. More
I received a parking ticket for my car AFTER I sold it to DCH Ford of Thousand Oaks and have been trying for MONTHS for someone to assist me with this. All I need is for someone to email me my release of lia DCH Ford of Thousand Oaks and have been trying for MONTHS for someone to assist me with this. All I need is for someone to email me my release of liability and the many people that I've spoken to have all left me hanging... More
My experience has been horrible The sales person Victor and the Finance dep and Management are so bad not professionals &liars they don’t. Call back they lied about my contract and also about the gps on th and the Finance dep and Management are so bad not professionals &liars they don’t. Call back they lied about my contract and also about the gps on the car and got us to buy some insurance for oil change. I can’t believe they talk me into all this and now when I’m asking questions since the day after our purchase they have cual to give us answers and call us back worts experience in my whole time this isn’t my 1st time buying a car. More
My 2018 Raptor has had many problems covered by warranty. They kept the truck to replace the rattling part in the transmission. No loaner vehicle, a $30 voucher to rent only the cheapest (Ford Only) that Ent They kept the truck to replace the rattling part in the transmission. No loaner vehicle, a $30 voucher to rent only the cheapest (Ford Only) that Enterprise has. If they are all rented YOU PAY for the upgrade. They never wash off the car after it's been siting in their lot. My transmission still rattles but now I'm on a month long minimum waiting list to fix the same problem. My truck randomly billows out white smoke so thick that it stops the traffic behind me. It's a cracked or leaking turbo seal, everyone knows it including the service guy who confirmed it. He said "unless it does it here we won't fix it". If someone is injured as a result, I am going to help them sue the paints off this dealership. More
Car dealerships have a bad reputation. Even with such shockingly low standards, DCH Ford of Thousand Oaks manages to be the worst of the lot. On 7/12 (Sunday), DCH reaches out to me offering the car I w shockingly low standards, DCH Ford of Thousand Oaks manages to be the worst of the lot. On 7/12 (Sunday), DCH reaches out to me offering the car I want at MSRP (it’s in high demand). I live in Orange County. After agreeing to purchase the car at 4 pm (which is a 65th gift for my dad), I offer to put down the deposit but DCH says they do not accept deposits to hold cars. Odd but okay. I then offer to wire the entire purchase price and they still said no. I get it – companies have policies – even as strange as not willing to accept a nonrefundable deposit or the entire amount for a car. The next day (Monday) I work with the sales representative who informs me that they will, in fact, honor the price. Mind you – at this point, he could have said the offer is no longer on the table. But he did not. Between 10 and 4 pm, I am in constant contact with the representative and spent hours rearranging my work schedule, arranging child care, and submitting my information (driver's license, insurance, and credit application). I get on the 405 to drive 100+ miles and am on my way to TO when I get a cold call from the representative who then puts the manager – Raul Altorre – on the phone. Raul informs me that DCH will not honor the price but that I can still purchase the car if I pay $5,000 more. No apology. No explanation. No remorse. Just a good ol’ fashioned shakedown. He did say he is following orders which means the decision came from the upper management. My advice: do not buy from them. Period. Do not waste your time with a business that will dishonor its commitments to increase its bottom line. Buyer Beware. More