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DCH Freehold Toyota

Freehold, NJ

4.7
2,668 Reviews
DCH Freehold Toyota, located in Central NJ in the town of Freehold, New Jersey, is proud to be one of the premier NJ Toyota dealerships in the area for new, used and Toyota Certified cars, trucks, and SUVs. We serve Monmouth County, Middlesex County and Ocean County. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to make your experience with our Freehold car dealers a good one – for the life of your vehicle. Whether you need to purchase, finance, lease or service a new or preowned Toyota, you have come to the right place. We are conveniently located off Route 9 which is easy to get to from the Garden State Parkway, NJ Turnpike, Rte 18, Rte 79, 295, 95 and 195.
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4268 Route 9 South

Freehold, NJ

07728

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Showing 2,668 reviews

July 31, 2016

Amazing Experience with Joe Cerillo and DCH!!! Let me just tell you that DCH Toyota, and specifically my salesman Joe Cerillo, were absolutely fantastic to deal with. I got my first car (1997 Nissa More

by DisrespectedCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cerillo
Aug 01, 2016 -

DCH Freehold Toyota responded

Thank you so much for taking the time to leave such a wonderful review! We are so pleased to hear about your experience with Joe and that you got the right car for you. We look forward to serving you again in the future!

July 27, 2016

Hassle free exprience Tee dealership wonderful. Good staff who knows what customer wants. Joe was helpful and patient. He ordered the car for us and followed it thru the d More

by goelnitin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mallozzi
Jul 28, 2016 -

DCH Freehold Toyota responded

Thank you for the 5-star review! We are so happy to hear that Joe provided you with outstanding customer service and a great car-buying experience. Enjoy your new car, and thanks again for choosing DCH Freehold Toyota!

July 24, 2016

Always great. This is the fourth car I leased through DCH. The dealership is excellent. The prices are fantastic, and the time spent in the dealership is always aro More

by gromano23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 26, 2016 -

DCH Freehold Toyota responded

Thank you so much for the great review and for the 5-star rating! We appreciate your compliments, and are happy to hear that Ian made your experience so enjoyable. Please come back and see us anytime, and enjoy your new car!

July 19, 2016

Great experience at DCH Freehold! This was our second lease with DCH Freehold. We came back because everything went so well the first time. We got a great deal and worked with a wond More

by Thomas Geraci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Loretta, Bharat Shah
Jul 21, 2016 -

DCH Freehold Toyota responded

Thomas, thank you so much for the wonderful review of your experience with us. We will be sure to pass your kind words along to the rest of our staff. We hope to work with you again in the future!

July 18, 2016

Very Bad Experience I took my 2010 Camry for service and after the service and wheel rotation the car was given back with 1 missing wheel covers. When I highlighted it th More

by coolguysg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Butch
Sep 13, 2016 -

DCH Freehold Toyota responded

Thank you for your review. Your complaint was addressed when you initially complained to our service advisor about the missing wheel cover. At that time George Truchan (Service Director) reviewed our check in log that indicated a hub cap was missing upon arrival. The very first thig we do when clients arrive is check in their car. A service valet walks around the car with a check in sheet and lists damage, scratches or missing parts so that we are all aware on the condition of the car at arrival. When your service advisor showed you this check in sheet that indicated the missing wheel cover, you still did not accept it. The service manager was made aware of your complaint and reviewed the video recording of your arrival into our indoor service drive area. We have 4 cameras placed so we can see every side of every car that arrives in our service area so we can review a cars condition upon arrival if needed. George reviewed the video of your car arriving to our service area and your 2010 Red Camry was missing a single wheel cover upon arrival. George offered to give you a wheel cover at no charge in the spirit of customer satisfaction. The wheel cover has been in his office since June when your service advisor told you it was here and you could pick it up. It is my understanding that you now insisted on an entire set of 4 wheel covers for a good survey. Your single wheel cover is now in my office and you can come pick it up anytime you like but we are not willing to give you 4. Anthony Cerillo General Manager DCH Freehold Toyota

Sep 13, 2016 -

coolguysg responded

My question is your video recording showed there was only 1 missing cover when I brought the car in. So where did the another missing cover go. Why was the check sheet altered to show that there were 2 missing. Is this not cheating ? So when I brought in the car there was only 1 missing cover. You are confirming this now after the dealer review. Then why the check sheet later showed there were 2 missing covers when I brought in. I never asked for all 4 to be replaced. George was holding the 1 cover hostage and said only if I give the positive review and feedback I will get the cover that he had ordered. I never go a call from George. So I went ahead and gave my feedback about the service. When I called him to enquire when I will get the missing wheel cover he said the deal was only if I gave the good feedback I would have gotten the cover.

July 10, 2016

Another great deal with no problems I just purchased a 2016 RAV4 from DCH. My second new car purchase there. Another great experience. If your looking for a Toyota this is the dealer to More

by jeffrey kostalos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Mendelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Ortiz-Milne
Jul 13, 2016 -

DCH Freehold Toyota responded

Jeffrey, Thank you for the wonderful review! We are so pleased you had a great and successful car-buying experience at our dealership. We appreciate your business and look forward to seeing you again soon.

July 08, 2016

No Angst in buying. What a pleasant experience in buying my car. I always dreaded the time when I have to visit a car dealership but somehow Ian-Michael has changed that More

by franciszal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian-Michael Salon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2016 -

DCH Freehold Toyota responded

Thank you for the positive feedback! We are so glad to hear you had a pleasant car-buying experience, and that you enjoyed working with Ian-Michael throughout your visit. Let us know if there is anything else we can do for you, and please come back to see us soon.

July 07, 2016

Deb w When I first arrived at the dealer I was very nervous but with the help of bob Joseph and Paul they made me feel at ease and assured me with the buyin More

by deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Leahy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Hossler, Joe Castoria
Jul 13, 2016 -

DCH Freehold Toyota responded

Deb, We are so glad to hear you enjoyed your visit and received helpful service from Joseph and Paul. We hope you continue to enjoy your new vehicle, and please come back to see us soon!

July 06, 2016

I purchased a certified used Toyota Camry over Memorial Day This was the best buying experience I ever had purchasing a car.. My salesman Nicholas Hoff has changed from opinion of Car Salesmen. I was not look More

by memorialdaycar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Hoff
Jul 06, 2016 -

DCH Freehold Toyota responded

Colleen, thank you so much for these kind words! We are so pleased to hear that you were able to get the car for you with the help of Nicholas. We hope you will come back and see us again next time and thanks for the 5-star review!

July 02, 2016

Excellent service What an excellent team! My husband and I walked in an hour before closing and walked out with an extremely affordable brand new (to us) vehicle! More

by thecutestflutist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cerillo, Joe Cerillo
Jul 05, 2016 -

DCH Freehold Toyota responded

Thank you for the 5-star review! Enjoy your new vehicle, and please come back and see us!

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