DCH Freehold Toyota

First Used Car!!!!! I was really satisfied with my experience at Toyota. Usually my parents shop over there. However, for my first car, especially a used car, I was real I was really satisfied with my experience at Toyota. Usually my parents shop over there. However, for my first car, especially a used car, I was really satisfied with the service and facts. Mr. Salon was really helpful and kind. I would recommend this dealership. More

Best experience!! If you are looking for a great experience with buying a new car then go to Toyota scion car dealer in Freehold NJ. Bharat Shah and Paul Leahy were ab If you are looking for a great experience with buying a new car then go to Toyota scion car dealer in Freehold NJ. Bharat Shah and Paul Leahy were absolutely the BEST! From the second I walked into the door I was shown that my needs for the vehicle I wanted and the deal I needed--well all I can say is that I AM HAPPY!! Both Bharat and Paul could not do enough to keep the smile on my face. I have been to many car dealers and I can definitely say I am home. This is my first Toyota and my last! My Rav4 LE is the best vehicle I ever bought. Bharat and Paul...THANK YOU!!! More

Our second car with this dealer We were looking for a new Highlander for my son and many dealers kept calling us promising the earth and moon. We went back to DCH Freehold (where we We were looking for a new Highlander for my son and many dealers kept calling us promising the earth and moon. We went back to DCH Freehold (where we had a good experience purchasing a Sienna several years back). They were upfront about what they can offer, helped with searching for the vehicle, advised us on financing, and patient with us on our many questions. They delivered beyond expectation. Honest, down to earth, no nonsense. I would definitely go back for our next car, and would recommend them without hesitation. Our salesperson was Gunther and he is GREAT. More

Down-To-Earth, Honest, Cordial. What more do you need? On Monday February 23, 2015, my wife and I drove home a brand new 2015 Toyota RAV4 LE AWD. Black with ash interior. In just a couple of days, we are a On Monday February 23, 2015, my wife and I drove home a brand new 2015 Toyota RAV4 LE AWD. Black with ash interior. In just a couple of days, we are absolutely in love with the vehicle. I am even in more love with the quality of your sales team. My adventure began on Saturday February 14, 2015. We had concluded a week prior that a base model RAV4 with 4 wheel drive will be our next purchase. So, I set off doing all my online research. I then began contacting every Toyota dealership within an hour away from me. And then the fun began. Michelle was the very first dealership to respond. Comically, it was less than a minute from when I clicked on "Price Drop Alert." I received a phone call and an email. I let the call go to voicemail and answered the email instead. I decided early on that I will not take any calls period. I will seal this deal 95% through email, and the final 5% face to face. I wanted everything in writing, just in case there was a price discrepancy as we moved through this process. I went back and forth for with her and other Toyota dealerships. I was straight forward with Michelle, and she was very candid with me. I totally appreciated that. When she offered a price that was within my range, I ended my conversations with the other dealerships and moved this process face to face. As it turns out, DCH Freehold Toyota is the closest dealership to my home. I told that piece of info to Michelle early on. In the end, for convenience sake, I really wanted to come here. I'm glad her offer came within my range. So, on Tuesday February 17th, I step into the showroom. Michelle was tied up at the moment and asked if I would mind being assisted by Peter Feld. I did not mind. She debriefed him on everything, and Pete and I sit down to chat. Now, coming within my range and the price I want to pay was two different things. So, Pete and I went back and forth a little. I accepted his final offer. I was satisfied with that number. I own and operate my own business. My wife is in the medical field. And we have 1 year old son. Our free time is quite limited. Both Michelle and Peter were very compassionate and accommodating. They were not pushy at all. Instead, they worked with us to schedule the final steps of the process. Michelle even offered to take care of our son as we sign the paperwork. I appreciated that. A personal touch goes a long way. On Saturday February 21st, we arrive at the dealership to give in the deposit and sign the buyer's contract. A black RAV LE AWD with ash interior was not currently in stock. So, it had to be ordered. By Monday afternoon, it had already arrived! Very pleasant surprise. Month end had a lot to do with it I'm sure. So, on Monday February 23rd, my wife and I come in, finalize the deal, and drive home with our new vehicle. NOW, LET'S TALK ABOUT THE NEGATIVE. Mr. Paul Leahy, Finance Manager. From day one, it was made clear to Michelle and Peter that we will be financing the RAV4 for 48 months, taking advantage of the 0.0% APR. My wife filled out the credit application and it was approved immediately. Mr. Leahy throws a contract in front of me and it says 60 months at 0.9% APR. It's a good thing I read EVERYTHING. I had him change it immediately. So, now we have to wait. And wait. And wait. I don't believe for a second that it was an innocent mistake. And this has nothing to do with Michelle or Peter. I have the utmost respect for those two and will definitely return in the future to purchase a car from them. I believe Mr. Leahy was trying to pull a fast one. In his own words (which he repeated excessively), "We don't make money selling cars. We make money on service." To make matters worse, after I told him that I'm not interested in any of the extended service plans, he kept on going and going and going. His "just give me 5 minutes" turned into 20. By this point it was nearing 8pm and we needed to get home to our 1 year old. I told him I had a close friend who is a mechanic. He responded rather callously stating that he has "50 mechanics behind him" pointing to the service garage. I found that to be rude and condescending. He then started pulling out service records of his daughter's car. Was that really necessary? He needs to learn how to listen to customers. I own and operate a gas station with a mechanic on the premises. I am WELL aware of the cost of parts and labor. There is no service plan a dealership can offer that would even come close to what I can get a car serviced for. So, then we finally started to finish up and he hands me a pink copy of a document. And AGAIN it says "60 months." His solution? Cross it off, write "48" and move on. Not even an apology. I had to look over the finance agreement over and over to make sure he wasn't swindling me. Michelle and Peter are genuine folks who deserve to be recognized. I look forward to working with them again in the future. Paul? Not a chance in xxxx. Thank you. More

Great experience buying my first car I had a great experience buying a car at this dealership. Gunther made my first time buying a new car easy. He was able to answer any questions I had I had a great experience buying a car at this dealership. Gunther made my first time buying a new car easy. He was able to answer any questions I had about the cars and made choosing a new car easy for a first time car buyer. More

Great experience. Gunther was great and very accommodating. Made the whole experience very satisfying and I would recommend and shop there again. Thank you again for ev Gunther was great and very accommodating. Made the whole experience very satisfying and I would recommend and shop there again. Thank you again for everything. More

A Fine Buying Experience We are first time customers of DCH and were very pleased by the process of buying our new Camry with the expert assistance of Ian and Gunther. They th We are first time customers of DCH and were very pleased by the process of buying our new Camry with the expert assistance of Ian and Gunther. They thoroughly demonstrated and explained the vehicle's many features, answered all our questions, efficiently processed all paperwork, and facilitated contact with our insurance company. Their professionalism, product knowledge, and courteousness is exemplary. We felt we were in good hands with Ian and Gunther. More

Happy with the overall customer service I bought my 2014 Sienna at this DCH Freehold dealership and I am happy that I received such courteous service from the accessories manager Dmitri Soko I bought my 2014 Sienna at this DCH Freehold dealership and I am happy that I received such courteous service from the accessories manager Dmitri Sokolov. He was not only helpful when I was purchasing the vehicle but it was after I purchased the vehicle and I had some concerns about the leather seats and Dmitri took care of my concerns right away and I was very happy with the results. Dmitri provided a high level of customer service and always a pleasure to work with! More

It's great when the salesperson knows their product. I went in looking for a newer Toyota Corolla. It was a great experience working with Gunther. He knew all about the Corollas because he's owned a few I went in looking for a newer Toyota Corolla. It was a great experience working with Gunther. He knew all about the Corollas because he's owned a few different models. He talked me through the different model years and differences between my 2002 and the 2012 I came to look at. He also called the insurance company for me and worked out getting me a policy separate from my parents'. He was a great help! More