DCH Freehold Toyota

Rarely do I write reviews, but I am so impressed... Rarely do I write reviews, but I am so impressed... Approximately 2 months ago, I contacted Don after noticing rust on the rear axle of my brand Rarely do I write reviews, but I am so impressed... Approximately 2 months ago, I contacted Don after noticing rust on the rear axle of my brand new FJ. My truck is barely a year old with only 4200 miles, yet I noticed the undercoating paint chipping on the axle, and rust setting in. I wasn't happy and let Don know it. I was really dumbfounded how this could happen so quickly. On the phone, Don was patient, never rushed me, listened to my problem, and asked me to email him photos of the rust. This was the beginning of several weeks of working with Don, keeping in touch, and following the procedures needed to resolve this problem. During this time, he was awesome. He never dropped the ball, and called me on a regular basis to keep me informed. He answered my questions patiently, and explained precisely what needed to be done next. He was cordial, polite, and asked me to be patient while he tried to resolve a difficult and unique problem. Without a fix, water and winter salt would have eaten away the metal within a few years. It appears there was a defect in the application of paint, or the paint itself, at the factory. Don explained that he didn't want to rush a solution without proper guidance from Toyota Corporate. This involved opening a case with Toyota, and sending them the photos. Toyota send two engineers to the dealership, who concluded the rear axle casing was defective. It was a lot of work, as a new axle casing was shipped and reassembled under my truck. The entire process could have been stressful. It could have dragged on, or been denied by Toyota. Considering the expense involved, I was anticipating a long and drawn out process, with possible difference of opinion. I had none of that. Toyota responded immediately and wasted no time sending engineers to inspect. They never questioned such an expensive repair.. And when I asked Don why they just couldn't repaint the axle and avoid a whole disassembly, he took time and explained everything. The entire process was handled very professionally and smoothly. The staff displayed the utmost professionalism and the repair was excellent. More

My car had a very bad rattle underneath when driving at slow and fast speeds (thought it might be the drive shaft). I brought the car in on a very busy day with no appointment (arrived at 8:44am). Jason slow and fast speeds (thought it might be the drive shaft). I brought the car in on a very busy day with no appointment (arrived at 8:44am). Jason Stone spoke to me about the problem and stated that they would take a look at the undercarriage to determine what the problem was. Once done, I could wait to have the problem fixed or they would be happy to provide taxi service. Jason and Aaron found the problem to be a loose heat shield, this was removed. I chose not to have a replacement done. They also provided me with a World Class ARGIS Inspection to ensure there were no other issues. All work was completed with an hour (9:23 AM. I am extremely pleased with their professionalism, work ethics and speed of service. I would recommend other Toyota owners to use their service More

I had a great experience purchasing my car here. The staff was extremely courteous and friendly. They helped me with everything I needed and more. Definately recommend! staff was extremely courteous and friendly. They helped me with everything I needed and more. Definately recommend! More

I just needed some peace of mind while trying to decide about a new purchase, and received just that! Ian Salon didn't haggle, or push to do anything extra or make me feel like I had to make any commitmen about a new purchase, and received just that! Ian Salon didn't haggle, or push to do anything extra or make me feel like I had to make any commitments, he just let me be in my own head (scary place sometimes) but it was just what I needed to clear the fog. Thanks Ian for the great service, you folks know exactly what the 'deal' is!!! More

This dealership is great. Everyone was very helpful and friendly. This is the fourth vehicles I purchase from them. They are highly recommended and I alway referral my family and friends to them. Steve friendly. This is the fourth vehicles I purchase from them. They are highly recommended and I alway referral my family and friends to them. Steve Yap and Gunther Wu is a pleasure to work with. More

My experience with Freehold was wonderful. Ian was a total professional who was extremely helpful during the entire transaction. He made the experience as painless as possible. In fact, I have another total professional who was extremely helpful during the entire transaction. He made the experience as painless as possible. In fact, I have another vehicle that I am considering and I have already been in contact with Ian to inquire about doing the transaction with him again. Considering I live in Wayne, NJ and am willing to travel 45 minutes out of my way to purchase my next car speaks volumes to the quality of service I received at Freehold and my satisfaction with the entire DCH Freehold team. More

I enjoyed the whole experience of purchasing my new 2013 Avalon. Michelle Ryan was on top of things from the beginning. My son did the foot work for my purchase of this car thru emails with Michelle. She Avalon. Michelle Ryan was on top of things from the beginning. My son did the foot work for my purchase of this car thru emails with Michelle. She was excellent in responding and giving us the best price possible. I would highly recommend her to any of my friends. More

After having my car was total in an accident and a problem with another dealership. It was a pleasure dealing with this crew. I was able to call them, confirm the price of my new car and had no surpr problem with another dealership. It was a pleasure dealing with this crew. I was able to call them, confirm the price of my new car and had no surprises when I came in to sign the purchase agreement. More

It was quick and straight for the deal. Inventory on the dealer website is accurate which save a lot of time for shopping. Many sales are available. Will recommend to friends. dealer website is accurate which save a lot of time for shopping. Many sales are available. Will recommend to friends. More