DCH Freehold Toyota

Ian was very helpful,he was prompt returning my calls,and gave suggestion to help make my decision. Will definitely recommend this dealer and Ian Salon. gave suggestion to help make my decision. Will definitely recommend this dealer and Ian Salon. More

Gunther wu made us feel very comfortable did not make us feel pressured.he has tremendous knowledge of all Toyota products,we would recommend this dealership to anyone looking to purchase a car. feel pressured.he has tremendous knowledge of all Toyota products,we would recommend this dealership to anyone looking to purchase a car. More

Wish I had known of this reviewer page. Then, I would have demanded Michelle Weber as Sales Rep. She helped to provide an Internet Discount that was comparable to Costco Auto's Discount for its Members; have demanded Michelle Weber as Sales Rep. She helped to provide an Internet Discount that was comparable to Costco Auto's Discount for its Members; located the exact vehicle/color/features that I so desired. Then, had the car waiting nearby when I arrived for the test drive. She was busy and on the other side of the building, and had directed me to ask for a "Sales Representative" which I did. After my poor handling by the inept Sales Representative I met upon my arrival, my husband and I were turned-off totally by this dealership. If the price and the sought-after Prius V Five had not been available at that moment, we would have walked out of the showroom. Michelle saved the day, and was our "Champion" via the constant email correspondences with which she replied immediately and informatively. The crème de la crème was her rushing to the proper sales staff member to correct various situations, such as process the DCH $25.00 Gift Card, make sure that I had applied for Toyota's $50.00 VISA Gift Card, checked on the status of Registration and followed through with it being mailed rather than a "pick-up" at my request, made sure that the front license plate holder and screws had been ordered/received and notified me when I could drive to Freehold to have installation done. Then, made sure that I received immediate attention from servicing and rewarded by having gas tank "topped-off" as to my having to make an extra drive to the dealership. Her friendly and warm greeting and personal attention at our arrival confirmed that she was "The One!" She did not say untruths, such as the Sales Representative when he stated, "Oh yes, we'll match the 2.65% auto loan rate and pay more than the $2800.00 for our Trade-in to better the other dealer's offer. None of the signed paperwork was reviewed with me. They were folded haphazardly and just handed to me before the representative left my husband and me. Finally, thanks to Michelle we learned of the features we would find in our new Prius because she included a complete list in one of her email messages. Our Sales Representative never discussed any of the new features, especially after he had learned we were owners of the 2009 Prius model. When I had pointed out that the Odometer reading on the new car was 205 miles and not 5, we were met with skepticism. Then, it was pointed out that the car had been driven from a PA dealership. Still, the paperwork was not corrected. We are positive that Michelle would have asked and provided us with some refreshments while we waited through lunch hour (Arrived 9:45AM and Departed 1:19PM) or directed us towards a vending machine from which we could purchase a snack. Even though we had mentioned that we were hungry, all we received was a laugh. One Sales Manager replied to our announcement that we were hungry said, "You're getting a gift card, use that." Never mind that the $25.00 card might not be received until 6-8 weeks. God bless Michelle Weber-Ryan. If I had her as my Sales Representative from the beginning, my ratings would have been 5s. I don't give out standings to people who request that I do so, such as Justin A. had during one of our conversations. Oh, just recalled. Michelle continued to send follow-up email messages. Once we left the dealership, we never heard from Justin Astrin. More

When my husband bid on a used car on EBay, I was a bit skeptical, until we came to DCH Freehold Toyota. We were looking for a used car for our daughter. We arrived at DCH and were greeted at the door by S skeptical, until we came to DCH Freehold Toyota. We were looking for a used car for our daughter. We arrived at DCH and were greeted at the door by Steve (Gaffney) We told him why we were there and was happy to help. When it came to financing Paul (Leahy) was accommodating and went above and beyond the call of duty to help us. Not only were Steve and Paul helpful and friendly but the entire staff of DCH was too! We were offered complimentary coffee, and made to feel at home. On May 5th, Cinquo di Mayo, we arrived to pick up our daughter's car. It was clean and ready to go. The plates were put on and we drove off the lot with her 'new' car. Even though it was a used car, we received a car that was reliable and we had no surprises. We will definitely recommend DCH Freehold Toyota to all of our friends and family! More

My wife and I came in looking for a certified pre-owned SUV. Our family is expanding and we needed a bigger car. The salesperson, Dan Greco, was very professional and courteous. He took the time to answer SUV. Our family is expanding and we needed a bigger car. The salesperson, Dan Greco, was very professional and courteous. He took the time to answer all of our questions. We left feeling very satisfied with our overall experience. We would certainly recommend DCH to our friends and family. And of course, the family is enjoying the RAV 4. Sincerely, Vincent DiTaranto More

We only use freehold Toyota and love Jerry and his team! We have only bought our cars here for the last 23 years and have had all our service done here too. We would not go anywhere else and love that our We have only bought our cars here for the last 23 years and have had all our service done here too. We would not go anywhere else and love that our friends have bought their cars there based on our suggestions and have had the same experiences. More

I called Michelle Weber to look for a quality used car and she identified the kind of car I wanted right away on that day! Michelle has all the qualities of a sales person everyone will love. She goes out and she identified the kind of car I wanted right away on that day! Michelle has all the qualities of a sales person everyone will love. She goes out of her way to please you.I went to the dealership to see the car and Dan Walling attended to us because Michelle was busy. Dan did not have any signs of hesitancy to show us around. Dan was prepared, very professional and courteous indeed! He made us feel the center of his attention and he also pulled a lot of effort to get us the finance rates we wanted and deserved. So, overall, I am a happy customer and so is my husband who is hard to please!! Thank you DCH Toyota!! More

I felt like I needed a shower after I left this dealership. DCH gives me the creeps - I just don't feel that honesty is their motto. It's all about the sale and not about the customer or even the p dealership. DCH gives me the creeps - I just don't feel that honesty is their motto. It's all about the sale and not about the customer or even the product. They give Toyota a bad name. More

I received excellent service from Dan Greco. He was professional and demonstrated great knowledge about the car. Dan Greco was the consummate professional, exhibiting ethical integrity at all times. Th professional and demonstrated great knowledge about the car. Dan Greco was the consummate professional, exhibiting ethical integrity at all times. The complete process from start to finish was smooth and efficient. Overall, the service at DCH Toyota was exemplary. Dan Greco was an outstanding sales consultant. Dennis Fike, Paul Leahy and Steve Yap all supported the sale and demonstrated exceptional customer service.It was a rewarding experience, and I am pleased with my Camry. More

When going to a car dealership to purchase a car I would expect nothing less than perfection, yet Meir has far exceeding my expectations! Meir was extremely helpful in helping me find the right car. he was expect nothing less than perfection, yet Meir has far exceeding my expectations! Meir was extremely helpful in helping me find the right car. he was patient and courteous and made me feel very comfortable. My one regret is that I did not purchase my first car from him as well! I most definitely will be recommending him to others. thank you for all the time you put in for me and for making it work! I love my new car!!! More