DCH Freehold Toyota

Avoid DCH Freehold Toyota at All Costs – A Nightmare First Car Buying Experience I rarely leave reviews, but my recent experience at DCH Freehold Toyota was so appalling that I felt compelled to shar First Car Buying Experience I rarely leave reviews, but my recent experience at DCH Freehold Toyota was so appalling that I felt compelled to share it. This was my first car purchase in the U.S., and the team at this dealership made sure it was the worst experience of my life. If you're reading this and considering buying a vehicle here – please, look elsewhere. They should seriously consider rebranding from DCH to DCU – Delivering Customer Unhappiness. 1. Finance Team Harassment – Especially "Tommy Tu" I have never encountered someone as unprofessional and disrespectful as Tommy Tu from the finance department. From the start, he was rude, dismissive, and acted like he was doing us a favor. He tried to pressure and scare us into signing up for overpriced and unnecessary add-ons, including warranty packages and subscriptions we clearly declined. When we resisted, he deliberately delayed the process by two extra hours, claiming he needed additional down payment proof – even though all paperwork was complete. To make things worse, he ran multiple hard credit inquiries without consent, sabotaging my credit score and ensuring I received a higher APR. His behavior towards my wife was equally disrespectful and uncalled for. This man should not be allowed anywhere near customer-facing roles. 2. Sales Team Lies and Broken Promises Jessica from the sales team made a verbal promise of two free oil changes as part of the deal. However, on the day of vehicle delivery, she flat-out denied ever making that offer – essentially lying to our faces. If your sales process depends on misleading customers to close deals, that says everything about your integrity as a dealership. 3. Hidden Charges Despite Signed Agreement After signing the purchase order and finalizing the payment, we were suddenly asked to pay an additional $100 for DMV title and registration – a cost that was already clearly included in the purchase order. This last-minute upcharge was deceitful and completely unjustified, I had to literally escalate it to get it waived off. In Summary If you value honesty, transparency, and respectful service, DCH Freehold Toyota is not the place for you. Their tactics are dishonest, their staff unprofessional, and their approach to customer service is nothing short of predatory. I regret purchasing my 2025 RAV4 from them and urge others to learn from my mistake. More

I purchased a new Toyota two days ago at DCH Toyota of Freehold and was extremely satisfied with my experience. My salesperson, Bruno was very pleasant and knowledgeable. My experience with him was more Freehold and was extremely satisfied with my experience. My salesperson, Bruno was very pleasant and knowledgeable. My experience with him was more than satisfactory. I was then directed to the loan department and greeted by Tommy Tu. He was equally pleasant and knowledgeable. He made the experience relatively painless. I have purchased many new vehicles and have never experienced the customer service that I received at DCH. I will be a returning customer. More

Ian was amazing, he took such good care of me, he was thorough and made the transaction as painless as possible. I highly recommend Ian you won’t regret it 5 stars! thorough and made the transaction as painless as possible. I highly recommend Ian you won’t regret it 5 stars! More

Ian was very helpful and easy to work with. Don’t like the etch and nitro fees. If I want to take my truck on the beach and let air, sorry, nitro out of the tires I have to put nitro back in. C Don’t like the etch and nitro fees. If I want to take my truck on the beach and let air, sorry, nitro out of the tires I have to put nitro back in. Can’t get nitro at your local Wawa unfortunately. Ian was cool though More

The dealership has some solid deals although you’ll likely have to be fine with rentals. Ian was very helpful in terms of information, assisting and making the purchase a smooth process. likely have to be fine with rentals. Ian was very helpful in terms of information, assisting and making the purchase a smooth process. More

Purchasing a new car can be a very hectic and stressful experience particularly if you want to do it all - selection, testing driving, and coordinating all the closing procedures - in one day. That's what experience particularly if you want to do it all - selection, testing driving, and coordinating all the closing procedures - in one day. That's what I did on Saturday, March 30th. However, Ian has help making it an effortless and enjoyable experience. Thank you, Ian. More

I had an excellent experience buying my pre-owned vehicle with Ian. He was straightforward, no-nonsense, and made the whole process smooth and easy. Ian’s knowledge and professionalism stood out, and he ensu with Ian. He was straightforward, no-nonsense, and made the whole process smooth and easy. Ian’s knowledge and professionalism stood out, and he ensured I got the best deal without any pressure. Highly recommend working with him! More

Ian was great The process of picking up the new car could be more streamlined could be more streamlined More

Ian alerted me right away when my special order of Manual Transmission Tacoma was delivered to the dealership. He was very courteous, and very attentive during the transaction. Transmission Tacoma was delivered to the dealership. He was very courteous, and very attentive during the transaction. More

Ian and Vinny were very helpful with the finding and purchase of my 2025 Toyota Grand Highlander Hybrid. purchase of my 2025 Toyota Grand Highlander Hybrid. More