DCH Freehold Toyota

For the past month I have been shopping for a Toyota. Out of all the dealerships I've visited,DCH freehold had the most courteous, friendly.I was greeted when I walked through the door and I was treated very of all the dealerships I've visited,DCH freehold had the most courteous, friendly.I was greeted when I walked through the door and I was treated very professionally. The Customer Service is excellent . My initial email request for a quote was answered within an hour by Diane Shain, followed up with a phone call asking about the car I am interested .Diane spent some time providing and explaining the details of the cars, answering questions, offering various options, and packages available.she made the car buying experience pleasant and above all she was the driving force for to visit DCH Freehold Toyota.Thank you Diane. Richard Mendelson ( Rich) was an excellent Sales Representative, he is Jovial ,patient and absolutely no pressure, resulting in a sale of our choice, at a price acceptable to us. We had great experience buying our new Rav4, Diane and Ritche are very respectful,helpful and professional. We never felt any kind of sales pressure during the buying process.Both of them was super friendly. The best virtue that both Diane and Ritchard possess is that they have same respect and same attitude before and after the sale deed is signed. This is what is more impressive about DCH freehold dealer ship.As far as pricing goes, they were also on the top of the list.I would highly recommend anyone to visit DCH .This was absolutely the best interaction I have EVER had in buying a car! Finally Paul ( Paul J Leahy) was very soft spoken and clearly explained me the finance options that dealership provides and gives clear choice to decide what we wanted , that is what is impressive. Thank you Diane ,Rich and Paul More

My experience was very worthwhile. The employee was very courteous and made the process very easy. Negotiation was an overall great experience. Customer service and friendliness was very good. courteous and made the process very easy. Negotiation was an overall great experience. Customer service and friendliness was very good. More

THIS DEALERSHIP AND ALL OF ITS EMPLOYEES HAVE FAR SURPASSED MY EXPECTATIONS, PETER WAS GREAT, AND I WOULD HIGHLY RECOMMEND ANYONE LOOKING FOR A TOYOTA OR SCION TO HIM HE MADE BUYING EASY, HE WAS VERY SURPASSED MY EXPECTATIONS, PETER WAS GREAT, AND I WOULD HIGHLY RECOMMEND ANYONE LOOKING FOR A TOYOTA OR SCION TO HIM HE MADE BUYING EASY, HE WAS VERY PROFESSIONAL, AND DILLIGENT...HE UNDERSTOOD ME FROM THE DOOR, WHICH IS WHY I RETURNED TO PURCHASE FROM HIM...HE INTRODUCED ME TO ALL THOSE I WOULD NEED TO DEAL WITH LATER FOR SERVICE, MAKING SURE I HAD PROPER CONTACTS FOR AFTER MY PURCHASE. I AM EXTREMLY PLEASED WITH MY NEW RAV4 AND AGAIN HIGHLY RECOMMED PETER TO ANYONE LOOKING TO MAKE A PURCHASE!!! More

the sales person did great job, we got the price we the sales person did great job, we got the price we asked for and the cr is wonderful. the fnance person explained everything, but i think he should the sales person did great job, we got the price we asked for and the cr is wonderful. the fnance person explained everything, but i think he should do it before we made our dessision to lease the car. More

This was by far the best overall experience my husband and I have ever had leasing a new vehicle. Tommy and Gunther made this a fast, easy and pleasant experience. We are very happy with our new Highlan and I have ever had leasing a new vehicle. Tommy and Gunther made this a fast, easy and pleasant experience. We are very happy with our new Highlander. More

I received a letter from toyota to trade in my 2008 Highlander for a new 2012 car. I went to the dealer and said I would trade in my car for a new one with nothing down and keep my same payment. Viny Highlander for a new 2012 car. I went to the dealer and said I would trade in my car for a new one with nothing down and keep my same payment. Viny was able to get this done and the financial guru Paul got me the car for a few dollars less then my current payment. I am noe driving a brand new Highlander. More

I bought a used car from Toyota Scion Freehold on Dec. 29, 2011. I bought this car because it was what I was looking for and because of Dan Greco. What a wonderful employee you have working for you. He 29, 2011. I bought this car because it was what I was looking for and because of Dan Greco. What a wonderful employee you have working for you. He was friendly,courteous, knowledgeable and worked with me to make the best deal possible. I've been to many car dealerships and I have to rate Toyota Scion as one of my best experiences because of Dan. I will definitely go back there when I am in the market again for another car. Of course, I will be recommending this dealership to all my friends and tell them to ask for DAN GRECO when they get there. More

We had a wonderful experience purchasing our new Toyota Camry thanks to Rob and Ian. The excellent service began even before we arrived at the dealership. Rob Barbieri was the Internet Specialist we f Camry thanks to Rob and Ian. The excellent service began even before we arrived at the dealership. Rob Barbieri was the Internet Specialist we first contacted. From the very start, he was honest and straightforward. He offered a competitive price and was very upfront about how he got to that price – he itemized the price of the vehicle, the destination charge, registration, doc fees and tire tax. This was helpful because we knew what we were signing up for before making our trip to the dealership. Rob walked us through the subtle differences between models, but didn’t try to over-sell us on things we didn’t want. His follow through and his strong product knowledge gave us confidence that we wanted to work with him and purchase a Toyota. Ian sold us the vehicle at the dealership. He made the buying process painless. He held true to the internet price that we were quoted earlier. He worked with our insurance company to get us covered and was able to get all the paper work done within 2 hours. When we went back to the dealership the next day, Ian gave us the summary on the vehicle and assured us that if we had any questions or concerns we could reach out to him. We would highly recommend DCH Freehold Toyota to friends and family looking to buy a car because of the excellent service we received from Rob and Ian. More

We leased a new RAV4 tonight. Everyone at DCH Toyota made it a smooth, pleasant, and transparent experience. I have been involved in many car transactions because I help family members and friends navi made it a smooth, pleasant, and transparent experience. I have been involved in many car transactions because I help family members and friends navigate through the often muddy waters of the dealership experience. Here are the reasons why DCH Toyota is the complete OPPOSITE of the typical dealer: 1. DCH Toyota was the first to respond to my internet inquiry. I received two emails and a phone call from Regina within 10 mins of my request for a trade in quote. She was the exact opposite of the typical "Just come on in, I cannot give you any numbers over the phone." She actually volunteered some information on the current RAV4 lease special and then called me back with a quote in the EXACT format that I requested - only the first month's payment due at signing. A lot of salespeople just repeat whatever their manager tells them to say even if it does not match what the customer asked for. 2. By the time I called DCH Toyota back to schedule an appointment for the trade in inspection, Regina had already left for the day. Employees at your typical dealership would be reluctant to take over at this point or expect you to start all over with them. Diane said that she would be able to look up Regina's notes and have me setup with a salesperson when I got there. It was very seamless. 3. I was greeted as soon as I stepped onto the sales floor and introduced to our salesperson Dan. He was also able to see Regina's notes and to get the process moving along. He was actually finishing up a delivery at the time but was still able to get us started with the paperwork and the trade in inspection. Again, it was very seamless. There was no wasted time just sitting around. The typical dealer process involves a lot of waiting around so that you feel "invested" in the deal and are less willing to walk away when you hit a snag. DCH Toyota went out of their way to keep things moving. 4. We got our trade in quote quickly and Dan clearly explained their reasons for giving us the number that they did. The number was very competitive and we were able to quickly come to an agreement on the final lease price with Steve the sales manager. The typical dealer seems to the use the good cop/bad cop strategy to close deals. Everyone was a good cop at DCH Toyota. Steve demonstrated that he wanted to work with us and not against us. Even a minor credit issue was resolved very easily because Steve showed us the credit scores, money factors, and lease calculations. Everything was very transparent. No one was holding anything back. There were definitely no smoke and mirrors here. 5. Finally, Paul took us through the finance office like it was a stroll through the park. The finance office is where most deals that do not work out blow up. It is always something with car transactions. No two are alike. I have NEVER walked out of the finance office without something being different from what was originally agreed upon during the initial conversation over the phone. Most of the differences are due to honest mistakes like the initial quote being rounded down or someone using the wrong bank fee, destination charge, or sales tax rate. You sometimes have the aggressive finance manager who intentionally tries to make a little extra for the dealership and himself because he feels like the sales team "gave the car away." Paul was a complete gentleman. The final numbers matched to the penny and he explained exactly how the trade in would affect the deal (we were trading in a leased car for another lease). He did not rush us even though everyone was there way past the dealer's closing time. He did not pressure us into buying anything extra. All in all, this was the smoothest finance office experience I have ever had. I have bought multiple cars from Honda, Toyota, Nissan, Subaru, Ford, Acura, and Mercedes Benz. Something ALWAYS comes up in the finance office. It is as small as a $1 per month difference in the payment to as big as an extra point or two in the interest rate. I still cannot believe that Paul's numbers were exactly the numbers we had initially agreed upon. In summary, I would not hesitate to buy from DCH Toyota again or to strongly recommend them to friends and family. You usually have to choose between a pleasant buying experience and getting the best deal. I definitely got both tonight. Thank you to everyone at DCH Toyota. More

From helping me locate a new Toyota to obtaining a purchase price and than a trade-in value for my old car; it was an excellent buying a car from Jeff Herman at DCH Freehold Toyota. purchase price and than a trade-in value for my old car; it was an excellent buying a car from Jeff Herman at DCH Freehold Toyota. More