DCH Freehold Toyota

Willing to go the extra mile My wife and I recently purchased a used vehicle from this dealership and the overall experience was excellent. Our sales agent, Michelle Dalton, was My wife and I recently purchased a used vehicle from this dealership and the overall experience was excellent. Our sales agent, Michelle Dalton, was the consummate professional; she was friendly, knowledeable, and refused to pressure us into buying a vehicle that didn't fit our budget or needs. When the numbers came back, Michelle worked aggressively with the sales manager Glen Swenson to ensure that a deal could be made that benefited us; the customers. Her advocacy on our behalf along with Glen's determination, the finance manager, Paul Leahy's banking relationships, and divine intervention, we were able to secure an agreement that left us feeling comfortable and completely satisfied. More

Outstanding customer service, professionalism, effort,& Care Amazing Customer Service and Genuine Care and effort to get me approved by Mr. Paul Leahy, Finance Manager. He spend countless hours to get me approve Amazing Customer Service and Genuine Care and effort to get me approved by Mr. Paul Leahy, Finance Manager. He spend countless hours to get me approved and went above and beyond in terms of customer service and effort. His true professionalism is second to none. I highly recommend buying/leasing/financing your next vehicle from this amazing and trustworthy Finance Manager and dealership whose employees demonstrate true professionalism, honestly, genuine care and concern. More

2nd time with Ian My 2nd time with Ian did not disappoint. I went in to the dealer at 9;30. As promised by Ian, I was driving away my new car 12:00. My 2nd time with Ian did not disappoint. I went in to the dealer at 9;30. As promised by Ian, I was driving away my new car 12:00. More

Ian salon Ian was very helpful, very knowledgeable , he explained everything to me . He was patient with me and never made me feel rushed. He answered all my qu Ian was very helpful, very knowledgeable , he explained everything to me . He was patient with me and never made me feel rushed. He answered all my questions. Ian got a great price on my trade and made sure I had the truck I wanted even with my less than perfect credit. I would recommend Ian to everyone. More

Completely satisfied Ian-Michael Salon - Dealing with Ian was a most pleasureable experience. He was respectful, professional, knowledgeable, informative, personable, pat Ian-Michael Salon - Dealing with Ian was a most pleasureable experience. He was respectful, professional, knowledgeable, informative, personable, patient; returned calls promptly with all pertinent information. There was no high pressure (which was appreciated). Made process completely enjoyable, quick and to the point. Would recommend Ian highly to anyone looking to purchase a vehicle. More

Leasing with Ian I came to DCH Toyota looking to lease a new car for the first time. I was nervous for the process and finding a car with payments I could comfortably I came to DCH Toyota looking to lease a new car for the first time. I was nervous for the process and finding a car with payments I could comfortably afford. I was referred to see Ian, as soon as I asked I was taken to see him. He seemed very busy but he took the time to sit with my mother and I, and helped us to achieve a great deal on a C-HR. He listened to our concerns and was adamant to find us a deal we could accept and I’m so grateful for that because I didn’t want to go to dozens of dealerships. More

Just a bad experience Wanted to buy a new car. After choosing a vehicle at the dealership , I had to make 4 MORE TRIPS to the dealer. One was over a holiday weekend. Saturd Wanted to buy a new car. After choosing a vehicle at the dealership , I had to make 4 MORE TRIPS to the dealer. One was over a holiday weekend. Saturday. They told me to come in to fill out the paperwork 9:30am. I get there and I’m told their systems were hacked and could not process and sales. How about a phone call to cancel my appointment! I was told to come back on Monday (the holiday). I later received a call from the salesperson that all the systems are not functioning yet and it would be best for me to come back later in the week. So on a holiday you could not complete any sales?!?! Or was i already a guaranteed sale so make me wait and make more sales instead?When I went back two days later, they did the paperwork mostly by hand but was told I had to come back to sign paperwork. I agreed to finance an agreed amount but the finance person added something incorrectly. When I had to go back to get the registration a couple weeks later they called to tell me the cost of the registration but never mentioned the additional cost. I went there ready to pay $89 and left paying almost $300. When I mentioned I was not happy to the cashier, she called the manager Matt over. I already did not have a pleasant experience (Besides having to keep going back to the dealer, I was originally told the car would be available in 3 to five days. i did not get into the vehicle until almost 3 weeks later!) and I started to tell Matt I was again not happy about the way things were handled he stopped me and said VERY LOUDLY “I could remove the extra money but You know what, since you are going to slam me on your review, CHARGE HIM.” He yelled this to the cashier from about twenty feet away. There were also customers in earshot who heard him as well. Never in my life have I been treated so rudely by anyone. It was a total lack of respect for his client no matter how unhappy he or she was. When I complained about the cost to the dealer customer relations department , I was told they spoke with Matt and there was nothing they could do. Had he kept his cool and removed the cost, I would of left feeling much better about the whole experience. But after this, I will NEVER buy another vehicle there again (and I drive 45,000-50,000miles a year. I go through vehicles quickly) They have lost my, my friends, and my family’s business. More

Great experience! If you go to this dealership you have to request Justin Raymond. He is hands down the ultimate professional! Not only is he an extremely knowledgeable If you go to this dealership you have to request Justin Raymond. He is hands down the ultimate professional! Not only is he an extremely knowledgeable sales advisor but he is also friendly and really gets to learn and understand the needs of the customer. He truly cares that his customers receive the attention and care most customers look for at a car dealer. More

Great experience!! Justin made the process so easy!! He was very professional and knowledgeable. From the minute I walked into the door and even now having my new car fo Justin made the process so easy!! He was very professional and knowledgeable. From the minute I walked into the door and even now having my new car for 3 weeks Justin checks in just to make sure everything is going well. More

Daughter ‘s Car Surprise!!! Car in as little as 2 hours!!!! Nicholas and the whole DCH Toyota team was awesome. We can in at 7:00 we were shown the availabile cars on the lot. We choose the car, the price was g Nicholas and the whole DCH Toyota team was awesome. We can in at 7:00 we were shown the availabile cars on the lot. We choose the car, the price was good ( after a few negotiations ) and Nick took care of everything. He was friendly, informative, and ready to find what would make us happy. He had the car ready and we surprised my daughter, that same night. He even help me make the large car bow for the top of the car. I would recommend this dealership to everyone. When I need a new Toyota, DCH Toyota is where in going and Nick is the salesperson I want. Thank you for making our purchase very easy. Also Meir thank you for helping out on the deal as well. It was a pleasure to buy my daughter ‘s car there. See you guys next time. :) More