DCH Honda of Nanuet

DCH Honda of Nanuet responded

Giselle! We want buying a car from our DCH Honda of Nanuet team to be an awesome experience, and receiving feedback like this puts a smile on many faces. Jose's will be especially bright when learning of your commendations for his thorough guidance along with the recommendation. All of us are here to help with anything else you may need moving forward, so reach out for support anytime. Have fun and drive safe!

DCH Honda of Nanuet responded

Nothing makes us prouder than hearing our team's efforts led to an experience unmatched anywhere else, Michelle, and we truly appreciate you taking the time to share your feedback. Customer satisfaction is our highest priority at DCH Honda of Nanuet. It will mean a lot to Haleema and Eric knowing their assistance conveyed that message and helped your purchase run smoothly. Please have fun and travel safe in your awesome new Honda, and be sure to let us know if we can help with anything else down the road.

DCH Honda of Nanuet responded

Hello John, While we appreciate having the opportunity to gain your business and understand you are frustrated, there are details of your experience we feel should be addressed. The decision to sell the vehicle referenced in your feedback at auction was already made prior to your arrival at our dealership. Following your expressed interest in the vehicle, we negotiated with you on a purchasing price. However, you requested we hold it for two weeks until you had the necessary funds for purchase. Regrettably, we are unable to hold vehicles for that long, and the decision was made to sell to another buyer. Customer satisfaction is a top priority for our team and if you'd like to discuss your concerns with me directly or have additional frustrations you'd like addressed, please contact me through the number below at your availability. Thank you, Dhimitri Robo Sales Manager 845-367-7050

John P responded

If what you are saying is correct then why wouldn’t that information be given to me prior to coming in if the decision was made before I went to the dealership? You are proving my point further of bait and switch tactic since it was known prior to me test driving, as for me asking to hold the car that was not the case I told your salesman that I didn’t have time that night to do anything before the dealership closed and I needed to get to the gym. I called him next day and I was informed of this information and was then told about another vehicle you guys had of the same brand but not the model I wanted and at a higher price. So can you make that make sense as to why as a customer I was not given this information before coming in to test drive the vehicle? Seems like very poor communication or shady business.

DCH Honda of Nanuet responded

Helping DCH Honda of Nanuet guests find their perfect vehicle match is always a great feeling, Eddie, and we appreciate the opportunity to assist in finding yours. Carlos strives to deliver our customers pressure-free, informative guidance and will be proud to have gained your commendations. James too will be appreciative of your compliments for his efforts. It's wonderful you are happy with your Honda Accord, and we wish you many fun and safe travels ahead. Stop in and see us again sometime along the way.

DCH Honda of Nanuet responded

We'll be sure to pass this along to him! Thanks for the 5-star review and for choosing DCH Honda of Nanuet!

DCH Honda of Nanuet responded

Helping our DCH Honda of Nanuet guests find the perfect match in a vehicle is always a rewarding experience. Thank you very much for allowing us the opportunity to do so with you. It's great to hear Carlos was able to help with everything, and he'll sincerely appreciate the amazing commendation. We all wish you safe and happy journeys ahead and hope that you'll consider working with us again in the future.

DCH Honda of Nanuet responded

Gerard! Hearing these compliments will make Carlos' day. He works hard to reflect our core DCH Honda of Nanuet values, and to know his kind, caring, attentive and professional guidance was enjoyed by a guest of ours will mean a lot to him. We appreciate your business and feedback, and the team is here to help with anything else you may need moving forward. Drive safe and enjoy the road.

DCH Honda of Nanuet responded

It means a lot to us hearing a guest of ours enjoyed a pleasing visit, Angel. Thank you very much for the opportunity to work with you. Carlos will sincerely appreciate knowing his professionalism shined during your experience and earned your recommendation. We're here at DCH Honda of Nanuet to help with anything else you may need, so please reach out again anytime. Travel safe and enjoy the road.

DCH Honda of Nanuet responded

Nothing beats hearing a DCH Honda of Nanuet customer received a recommendable experience while working with the team. Thank you, Joe, for the opportunity to earn your business. Joann will love learning her informative guidance and diligent assistance helped your visit run smoothly and earned your commendations. Travel safe and have fun in your new Accord Hybrid, and please reach out to us for anything else you may need down the road.

DCH Honda of Nanuet responded

Thank you for your kind words about Carlos at DCH Honda of Nanuet, Rita. We're glad to hear he was extremely helpful and focused on your needs, even offering you a ride home. Your recommendation means a lot to us. Carlos will be delighted to hear your appreciation. If you have any further questions or need assistance, please feel free to reach out.