DCH Kay Honda

buying used car for my daughter I was impressed with rustam kuchkorov he was very attentive to what I was looking for to get the best transaction possible. Went as far as to bring th I was impressed with rustam kuchkorov he was very attentive to what I was looking for to get the best transaction possible. Went as far as to bring the car to be shown to my boy friend at his work. More

Paid for service, it was not done. I've been ignored since. Beware of the service department.. I have had two bad experiences here, one being very bad. I had my 2012 Civic here in February for a throttle body c Beware of the service department.. I have had two bad experiences here, one being very bad. I had my 2012 Civic here in February for a throttle body cleaning to resolve a bad driveability problem I was having. The service cost $129, which I paid and was told the service was completed. My receipt even claims in writing that the service was completed. When I left I noticed the issues I was experiencing continued so I believed my issue was something other than the throttle body. While I was troubleshooting further, I took a look at the throttle body and noticed it was *entirely* clogged with carbon buildup. It had never been cleaned or even touched by DCH Kay Honda. The throttle plate was 95+% blocked from carbon, which is the exact reason I took it to be cleaned at Honda. They never cleaned it, even though they charged me $129 for the service. I took pictures proving the work was not done and contacted DCH Kay Honda to ask for a refund. I was contacted by Ken Kallok who asked for the pictures and apologized. I sent the pictures and didn't hear any follow up for almost two weeks. I contacted DCH Kay again, only to be called by Ken Kallok a second time and was told I would be receiving a refund. It has again been almost two weeks with zero followup. No refund as promised, no further contact, nothing. This is the second bad experience I've had here, and it's sadly pathetic how this situation-- and I-- have been ignored. The first bad experience I had was a technician installing the cabin air filter upside down after a multi-point inspection. This could have easily caused debris to get sent up into my fans. No biggie, I noticed it and fixed it. I had the throttle body cleaned at another shop and guess what...? All of my issues are now completely gone. If DCH Kay had done what they were paid to do, this experience would have been so much more positive. Because I have not been contacted or refunded, and virtually ignored, I now will be pursuing this in small claims court and will never step foot into DCH Kay Honda again. I bought this Civic at DCH Kay and enjoyed my experience. However, unfortunately for them I am currently in the market for a new CR-V and it looks like this $129 issue just cost them a $28,000 sale.. one customer lost. Taking my business to Honda of Toms River for now on. Much better experience. More

Excellent sales and finance staff! We needed 2 cars and from beginning to end it was an absolute pleasure dealing with Steve Simon in sales and Pat in finance. Thanks for making a usua We needed 2 cars and from beginning to end it was an absolute pleasure dealing with Steve Simon in sales and Pat in finance. Thanks for making a usually miserable experience pleasurable! More

purchase of 2009 Toyota Corolla We were very pleased with the process- no high-pressure sales, everyone was professional and courteous- we were given time to make our decision, didn' We were very pleased with the process- no high-pressure sales, everyone was professional and courteous- we were given time to make our decision, didn't feel rushed at all. More

A pleasant experience I knew what I wanted. Honda Accord exl From beginning to end It was a pleasure dealing with Scot and the finance man. We have used this dealership I knew what I wanted. Honda Accord exl From beginning to end It was a pleasure dealing with Scot and the finance man. We have used this dealership in the past as well! I want to thank Susan as well for understanding the type of sales person I want to deal with before I came in. . More

Pleasant experienxe Very happy with the service and salesman Phil. Was not high pressure and felt comfortable getting my lease. Phil made us feel comfortable with our pur Very happy with the service and salesman Phil. Was not high pressure and felt comfortable getting my lease. Phil made us feel comfortable with our purchase. More

Excellent experience! We visited DCH Honda and had the best experience with Phil. He worked with us to get us in the Accord that same day. We left happy! We visited DCH Honda and had the best experience with Phil. He worked with us to get us in the Accord that same day. We left happy! More

Recent certified pre-owned car purchase I had a very positive experience purchasing a car with the help of Scott Wendling. He was knowledgeable, considerate, and polite. Just great all aro I had a very positive experience purchasing a car with the help of Scott Wendling. He was knowledgeable, considerate, and polite. Just great all around. More

Great experience! Everyone at DCH Kay Honda in Eatontown is so helpful and accommodating! Gene the salesman was helpful throughout the entire process of buying as was M Everyone at DCH Kay Honda in Eatontown is so helpful and accommodating! Gene the salesman was helpful throughout the entire process of buying as was Mike one of the managers. Definitely a great experience and I will refer friends and will be back in the future! More

I was very pleased with my overall experience at this dealer The car buying experience was excellent at Kay Honda. Gene Colicchio was able to give me a great deal and was extremely helpful. It was my first time The car buying experience was excellent at Kay Honda. Gene Colicchio was able to give me a great deal and was extremely helpful. It was my first time as a Honda buyer and I was very pleased with my overall experience at this dealership :) More