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1,268 Reviews of DCH Kay Honda - Service Center
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August 19, 2019
Recall Repair I had a scheduled appointment at 9:45 am to have a recall on my car repaired. I dropped it off the night before with all of my information. They calle I had a scheduled appointment at 9:45 am to have a recall on my car repaired. I dropped it off the night before with all of my information. They called me at 8:30 am the next day to say my car was repaired and ready to pick up. It was done over an hour before my original appointment. Everyone was very friendly and helpful. More
by Meganjmb
Employees Worked With
Receptionist, sales clerk
August 18, 2019
Excellent Service Excellent service..didn’t take long.. Joe recommended when to come back for front brakes .. comfortable in waiting area .. every one is very professio Excellent service..didn’t take long.. Joe recommended when to come back for front brakes .. comfortable in waiting area .. every one is very professional including the cashier. More
by MBKrauss98
Employees Worked With
August 17, 2019
Horrible customer service and no customer loyalty. My mother leased a new 2016 civic in December of 2015. This is the second Honda my mother has leased from DCH Kay Honda. When the 3 year lease was up My mother leased a new 2016 civic in December of 2015. This is the second Honda my mother has leased from DCH Kay Honda. When the 3 year lease was up she only had 11,000 miles on the car so she extended the lease for a year. In May of 2019 the car had around 13,000 miles and when she turned on the A/C it blows out hot air. Honda knows about this issue for the 2016-2017 models. The dealership refused to do anything for her and told her that her car was out of warranty. Yesterday the car wouldn't start and says "check charge system". The car has 14,649 miles on it now. I Put a new battery in and still says the same thing and won't start. And once again it's another known issue with Honda and they won't issue a recall. The dealership simply tells you to **** off and that it's "not their problem". Between my mother, sister & I, we have 4 Honda's. The only one with NO issues is mine that I bought from a different dealership. The other 3 Honda's were purchased at DCH Kay Honda brand new and all have had issues and each one of their vehicles are less than 4 years old and have less than 25,000 miles. Apparently customer loyalty means nothing. More
by Joseph25
Employees Worked With
Unknown
August 17, 2019
Excellen5 service department I always feel confident that my vehicle will be serviced well. Work is done I n a timely manner, and I was not overcharged. Thank you! I always feel confident that my vehicle will be serviced well. Work is done I n a timely manner, and I was not overcharged. Thank you! More
by MBS
Employees Worked With
Other Employees :
Not sure of other names. Technician and person who scheduled my appointment. Thank you!
August 16, 2019
Service Thought Tiffany was Very friendly, and happy with quick service. I Would definitely recommend this dealership to anyone who wanted to have their Hond Thought Tiffany was Very friendly, and happy with quick service. I Would definitely recommend this dealership to anyone who wanted to have their Honda serviced. More
by Hondalover
Employees Worked With
August 12, 2019
Very customer friendly & attentive Throughout the many years of returning to DCH Kay Honda (Rt 36 Longbranch) for purchases, maintenance & Service I feel very appreciated & comfortable Throughout the many years of returning to DCH Kay Honda (Rt 36 Longbranch) for purchases, maintenance & Service I feel very appreciated & comfortable interacting with ALL employees.You see, great people skills are an asset! More
by Miss Jan
Employees Worked With
Amber Bonilla, Arnaud Kegbe
August 11, 2019
Mixup at first We didn't stop to register at Service. Waited and waited because not in system for service. I left waiting area and to Service with a "deer in the hea We didn't stop to register at Service. Waited and waited because not in system for service. I left waiting area and to Service with a "deer in the headlights" look I'm sure. Joe Budner came to our rescue and immediately got one of the mechanics. Car completed in 15 minutes. THANK YOU, JOE and the mechanic who responded (don't have his name). More
by maugy
Employees Worked With
August 09, 2019
Maintenance for 2007 Honda Pilot Excellent and very friendly service from the phone call to schedule thru drop off and pickup. Very cognizant and aware of their customers time and ex Excellent and very friendly service from the phone call to schedule thru drop off and pickup. Very cognizant and aware of their customers time and expedited service but not the the extent of rushing. Very professional. More
by dwpayne
Employees Worked With
August 07, 2019
Excellent service and great personalities. I would recommend this dealership and service to all my friends and family. So friendly and polite all the time. service and great personalities. I would recommend this dealership and service to all my friends and family. So friendly and polite all the time. More
by BMW GUY
Employees Worked With
August 07, 2019
Airbag recall Great service delivered in a timely fashion. What more could you ask for? When it's time for my next car, would consider another Honda for sure Great service delivered in a timely fashion. What more could you ask for? When it's time for my next car, would consider another Honda for sure More
by Phillygirl
Employees Worked With
