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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,198 Reviews

1,198 Reviews of DCH Kay Honda - Service Center

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April 29, 2024

Friendly customer service and qualified technicians. The wait is not bad for a dealership service center as they finish most of my jobs before 3 if I drop off by 9:30. More

by JYLee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
Apr 29, 2024 -

DCH Kay Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Kallok Service Director

April 29, 2024

Awesome and accommodating. It was a pleasure doing business with Tiffany. She handled all my needs with an approachable attitude and many phone calls from me. I wish every bus More

by JONILAMBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maricela Oliveras
Apr 30, 2024 -

DCH Kay Honda responded

Thank you so much for your kind words for Tiffany and for taking the time to leave us this wonderful feedback! Ken Kallok Service Director

April 28, 2024

No falling direccion and changing 45 dollar for oil change i have lifetime oil change never paid for oil change before More

by Cesar Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Budner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

DCH Kay Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Ken Kallok Service Director

April 27, 2024

I found my positive battery terminal cover up on my windshield stuck between my wiper blades and the hood. I don’t have anything really bad to say. the people were nice. More

by LouisP765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany Wessel
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

DCH Kay Honda responded

Thank you for bringing this to our attention, Louis, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Ken Kallok Service Director

April 27, 2024

They were very helpful and knowledgeable of the problem at hand. They fixed the problem and recommended future work. More

by keith.lest1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2024 -

DCH Kay Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Keith, and we look forward to working with you again. Ken Kallok Service Director

April 27, 2024

Good service so coprative everyone they explain how is the service process and solve the issue and our work done . Thanks More

by Jayavanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2024 -

DCH Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Kay Honda. Ken Kallok Service Director

April 26, 2024

It was terrible communication. Got calls from 2 different people yo drop of vehicle on different dates. I took off to drop of vehicle last Thursday. Ans then again got call to More

by Rahulkshah66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

DCH Kay Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ken Kallok Service Director

April 26, 2024

Ken Kallock and Tiffany Wessel are assets to your company… I had some issues… they both listened to my complaints and they went above and beyond to make it right. I thanked them both for putting a sm More

by Sdix35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Radice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Clifton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Furslew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Kallock, 5 stars, Mike Lyttle
Apr 28, 2024 -

DCH Kay Honda responded

Thank you for choosing DCH Kay Honda. Your feedback and rating mean a lot to us. We're glad Ken and Tiffany were able to help, and we hope to see you again! Ken Kallok Service Director

April 26, 2024

I’ve taken my car in for service quite often and am always pleased at the outcome. Everyone is professional but vey courteous. More

by MikkiJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Kind
Apr 28, 2024 -

DCH Kay Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing DCH Kay Honda, we look forward to having you as a valued customer for many years to come! Ken Kallok Service Director

April 25, 2024

Great service. Justin was very accommodating and got my car looked at the same day. Very happy with staff and service More

by Sivlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

DCH Kay Honda responded

It's great to hear that Justin was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing DCH Kay Honda! Ken Kallok Service Director

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