DCH Tustin Acura

We had a very unpleasant experience at this dealership today trying to purchase a used 2019 BMW M550i. Salesman Miguel told us there are no mark ups disguised under security device and paint protection bu today trying to purchase a used 2019 BMW M550i. Salesman Miguel told us there are no mark ups disguised under security device and paint protection but when we checked their final numbers it was off by nearly $1,000 because they were hiding it in sales tax and DMV fees. At this point salesman Miguel disappeared and sales Manager Ronnie Bostek appeared admitting their deception. This is very dishonest, criminal and bad business practice, we walked out, they lost a sale and we will never do business with a horrible car dealership such as DCH Tustin Acura. Had they said upfront about the mark ups we might have bought the car but with such deception they lost a sale and this bad experience will be reported to DMV and Department of Consumer Affairs. This is a prime example of why people hate car dealers, shame on DCH Tustin Acura. More

Service department is amazing. Brian and his manager Jennifer were exceptional to work with. I highly recommend this dealer for all you sales as well as service needs. Brian and his manager Jennifer were exceptional to work with. I highly recommend this dealer for all you sales as well as service needs. More

We leased an RDX. They lied about car features, they lied about the lease conditions. Acura, as a corporation, denied any responsibility and would not help us resolve They lied about car features, they lied about the lease conditions. Acura, as a corporation, denied any responsibility and would not help us resolve the problems. More

Unprofessional service. We were driving the couple cars and choose the car we need. After the negotiation, the sales representative verbally was agreed to make a deal (confi We were driving the couple cars and choose the car we need. After the negotiation, the sales representative verbally was agreed to make a deal (confirmed with manager) and we started the process. They got all our financial information. Suddenly the manager came and started explaining that the price was mistaken and... we need to pay at least 3000$ more. It was a conniving tactic to make a pressure on customers. Unprofessional!! Misleading. Be aware !!! More

I want to love this place. Purchasing the car was easy, make appointment for service was easy. The service department is very nice. So what is the problem. They sold me a defe Purchasing the car was easy, make appointment for service was easy. The service department is very nice. So what is the problem. They sold me a defective car and have lied about it to avoid American Honda from making it right. Some background ... Purchased the car new (integra,) very early adopter. Heard some very unusual noises in the car. Took it to service multiple times, Service was able to replicate the noise and did a lot to try to fix it, the noise was still there(documented by this dealership and others). The answer, it is a manufacturing defect so we can't fix it. OK so what do I do, well you can contact American Honda. Fantastic, called AH, according to them it is normal of this defect because according to the notes "the other cars do this as well". # 1 xx they do not as I was in multiple loaners during this time and I have never heard wind turbulence from the windshield due to faulty manufacturing in any of those, or any other car for that matter, and # 2, so what if it happens in other cars, its not right and should be fixed. I was advised to go to Arbitration (xx BY THE WAY), and of course AH is making me seem like I am I the wrong, even though multiple dealerships have documented the issue. My next step is social media, NHTSB, and ultimately I will likely have to retain council to get this handled. I have their response for the arbitrator and have already spoken to council and they agree this is xx. The turbulence is very distracting and is a safety issue but it seems they don't care. And of course the service department doesn't want to help me because it would mean they are assuming fault. Good job guys.... way to look out for the consumer. More

Purchased my used vehicle from DCH Tustin Acura almost 2 months ago. Abdul Omar was my sales consultant, and I had a very pleasant experience purchasing from him. The dealership has really gone out of thei months ago. Abdul Omar was my sales consultant, and I had a very pleasant experience purchasing from him. The dealership has really gone out of their way to be sure the vehicle was in perfect condition when I left the dealership, and has coordinated with me with any question I have had since. I can highly recommend them based on my experience. More

Nothing but excellent customer service. My first time buying a new car and associate Ken Nguyen helped me through most of the process. He was very easy to talk to and very friendly. Kept My first time buying a new car and associate Ken Nguyen helped me through most of the process. He was very easy to talk to and very friendly. Kept in contact with me all the way until he personally delivered my vehicle. He is a positive representative of DCH Tustin Acura. Highly recommended buying from here. Daniel. More

I highly recommend the DCH Tustin Acura service dept to work on my MDX. I highly rate Kyle Herron, my service advisor. He is professional and know his product well. The excellent quality of the te to work on my MDX. I highly rate Kyle Herron, my service advisor. He is professional and know his product well. The excellent quality of the technician's work shows very well. I am very please with this company. I feel I got my value for the money I paid for repairs. I feel very well taken care of as a customer. Thank you. More

I made an appointment for a routine oil change, while making the appointment I verified that I would be able to use a coupon I received from Cerritos Acura. The agent helping me reassured me that DCH Tu making the appointment I verified that I would be able to use a coupon I received from Cerritos Acura. The agent helping me reassured me that DCH Tustin will gladly price match. Being assured I set my appointment. I went to get my car serviced at the appointed time but when I was speaking with the service agent and showed him the coupon, he refused to accept it. During this very busy time of the year, it was extremely frustrating when I arranged my day for this appointment. I realize that DCH Tustin Acura will not stand by their word and can't be trusted. I am very disappointed. The service agent helping me did not even introduce himself but he was the one with a pony tail on Saturday, 12/18/21 @ 2:00. I called their manager, Sarah and asked for a call back and they told me I most likely would not receive a call back until Monday. Let's see if she follows through. More

Too many phone calls to schedule my appointment after me telling them I wasn't available telling them I wasn't available More