DCH Tustin Acura

This is my first time owning an Acura and also my 1st time taking my NSX to get service and I could not be more disappointed with my experience. Not only am I getting overcharge for an oil change compare time taking my NSX to get service and I could not be more disappointed with my experience. Not only am I getting overcharge for an oil change compare to other NSX owners which whom I'm friends with just to find out I'm paying 699 per change when they are paying 400-450.... this is extremely infuriating and something I will have to report and enquired more about. Secondly my car will be in the shop for 2 weeks as of tomorrow!! all because of a fuel pump that Acura customers relations has assured me, should not take this long to order and install, Poor communication from management and I have hardly heard from my own service rep who quoted me that 699 price for an oil change others paying less, same car! I have already open a formal complaint because I feel so under valued as a customer, not to mention I'm already spending close if not over 4000.00 in one visit. More

Great job as usual I’m totally pleased with not only the service that my husband and I received but also the great customer service that we received from Christian. He’ I’m totally pleased with not only the service that my husband and I received but also the great customer service that we received from Christian. He’s very with communicating to use what’s needed on our vehicle and seeing to it that’s its taken care of in a timely manner. He’s always have done a great job for us. I think its for a raise for this hard working young man. Thank you. More

All I can said is thank you. I really wanna said thanks to Ken for helping me out so much on getting my perfect car. Also my family is so grateful for your help. to Ken for helping me out so much on getting my perfect car. Also my family is so grateful for your help. More

Stupendous! We have just bought our sixth Acura from Tustin DCH Acura. We started with a 1986 Acura Integra, then on to a 1991 Legend, a 2002 MDX and TLS followe We have just bought our sixth Acura from Tustin DCH Acura. We started with a 1986 Acura Integra, then on to a 1991 Legend, a 2002 MDX and TLS followed. We then went for a 2010 MDX and now a 2019 RDX Aspec. The quality of the cars is unsurpassed. The service department is a wonder! They treat each vehicle as their own. We have always had our cars serviced a Tustin DCH and can not be more pleased. The work is done at reasonable prices and with genuine Acura mechanics and parts. I have never been oversold and appreciate that. They are my go to repair shop. More

Feel At Home I have been in 3 different acura dealerships here in southern California, (not to mention in San Antonio,Texas), DCH Tustin Acura stand out with flyi I have been in 3 different acura dealerships here in southern California, (not to mention in San Antonio,Texas), DCH Tustin Acura stand out with flying colors, my number 1 dealership. The employees always make you feel you're part of them and one of the force that stand out most is Mr. Richard Nielson, my service consultant. Excellent rapport, which makes me feel at home while waiting for your car fixed. Thank you Rich! Ruben Mende More

Great job, thanks for the personal touch. Thank you for helping us figure out the problem, the advice you gave about the battery and waiting for us to arrive until the last minute. helping us figure out the problem, the advice you gave about the battery and waiting for us to arrive until the last minute. More

Service visits Recently, my starter failed. AAA was able to get me started. I left a message for Kyle Herron, my Service Consultant that I was on my way. The part w Recently, my starter failed. AAA was able to get me started. I left a message for Kyle Herron, my Service Consultant that I was on my way. The part was in stock, and Kyle had me out the door in 2 hours. This is the type of service I have always received from DCH Tustin Acura and my service consultants. I can trust Kyle to give me solid advice, suggestions and recommendations and detailed explanations. I love the “You are my most important customer!” attitude. More

Oil Change Very easy experience; work was timely and responsible in its price. The service writer was outstanding. The waiting area was clean, quiet and stocked Very easy experience; work was timely and responsible in its price. The service writer was outstanding. The waiting area was clean, quiet and stocked with coffee. More

Service Department is awesome ! What I like about this service department, which is the only area that I have dealt with, is that they take their time with every customer, and make s What I like about this service department, which is the only area that I have dealt with, is that they take their time with every customer, and make sure that customer leaves satisfied. Here is a recent example : I arrived to pick up my vehicle after having it serviced, and had to wait for my service adviser, Richard Neilson, who was finishing up with another customer. He finished up with her, and started processing me out. He noticed that she got into her car and got out and was looking around for someone to ask a question of. Richard quickly excused himself with me and trotted outside and over to the woman, and they had a few minutes discussion, after which she left. Coming back, he apologized for excusing himself, and then gave me a brief explanation of what the questions the woman had. Now you might think that this was a bit rude to me, but I saw it as just the opposite. Richard wanted his customer to leave satisfied and happy, and did what he needed to do to make that happen. That's the kind of customer service that is so lacking today in many businesses. Just so you know, I was treated in a like manner, Richard did not let me go until I was 100% satisfied. Bravo Richard, and Tustin Acura !! You have my business for as long as I keep my Acura, which I plan on it being a long time.... Doug More

Best Service experience ever! Christian is the world’s best all-service person! He took the time to explain everything and work within my timeframe and surpass my expectations Christian is the world’s best all-service person! He took the time to explain everything and work within my timeframe and surpass my expectations More