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DCH Tustin Acura

Tustin, CA

3.4
392 Reviews

9 Auto Center Drive

Tustin, CA

92782

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Showing 392 reviews

September 17, 2009

Absolutely fantastic, first-rate service in all respects-- they worked hard to get me the best deal possible on parts (rebuilt motor and transmission). The car was returned quickly -- and it was e More

by ETJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Hsu, Eric (Manager), Eric Li Fo Sjoe
Sep 17, 2009 -

DCH Tustin Acura responded

Thank you for your support! We appreciate your business and look forward to working with you in the future. Please don't hesitate to contact us if you need us and remember to check for coupons and special savings on website at dchtustinacura.com. Thank you again. Sincerely, Rochelle, DCH Tustin Acura CRM

August 31, 2009

My experience at Tustin Acura was like nothing I've had before. They were extremely patient with my inability to choose between the RDX and MDX. They treated me with respect, answered all my questions, and More

by leeanneeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Abdul/Steve Shirk, Steve Shirk, Abdul Omar
Oct 09, 2009 -

DCH Tustin Acura responded

DCH Tustin Acura wrote on 9/1/2009 6:32:32 PM: Thank you very much for your review our our store. We are very happy to hear everything went so well and you recieved such a wonderful experience. We know that each customer has different needs and try hard to make sure every customer is satisfied with their purchase. It is very satisfing for us to hear that you made the right choice to suit your personal preferences and were so well taken care of duing your visit. Please do not hesitate to contact us if you have any concerns or questions. We look forward to working with you in the future. Sincerely, Rochelle, CRM DCH Tustin Acura

August 17, 2009

I leased my TL from these folks and it was a great experience. Every time I have come in they have been very good. I leased other Acuras from another dealership but Tustin Acura won my business t More

by peecee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember, Eric Li Fo Sjoe
Oct 09, 2009 -

DCH Tustin Acura responded

DCH Tustin Acura wrote on 8/17/2009 4:59:13 PM: Thank you for posting your experience! We appreciate hearing that things went so well with your servicing and look forward to working with you in the future. Thank you for your response! Sincerely, Rochelle, CRM DCH Tustin Acura

August 13, 2009

Watch out for sub par installations on any accessories especially the aftermarket DVDs. we have had nothing but problems from the get go, and to top it off we live a few hours from them, so every time the More

by gavintaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff, Miguel, alvin
Aug 13, 2009 -

DCH Tustin Acura responded

We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and we would like the opportunity to assist you with your concerns so we may prevent future issues. Please feel free to contact me directly and I will be happy to assist you with your concerns and to insure you are well taken care of. Sincerely, Rochelle, Customer Relations Manager. customerrelations@tustinacura.com or 714-669-9900

July 08, 2009

My 2002 Acura TL-Type S now has 120,000 miles. Transmission started to slip. Towed car over to Tustin Acura on a Sat. Freddy said,"No Problem, I will call you on Mon.I will call the factory and se More

by biggestintown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddy & Erick, Eric Li Fo Sjoe
Oct 09, 2009 -

DCH Tustin Acura responded

Lynn, Thanks for posting! Sorry to hear about your transmission, it is always a nerve racking time when a vehicle breaks down. I'm glad to hear Freddy took such good care of you, and that everything worked out so well. Thanks for being a loyal customer, we appreacite your business. Sincerely, Rochelle, CRM DCH Tustin Acura

June 19, 2009

Kalolo made this the smoothest, easiest, most friendly & hassle-free car-buying experience my husband & I have ever had. Kalolo was very accommodating & caring. We will be customers for life! Ask for Kalol More

by JEGranados
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kalolo P. Toafa
Oct 09, 2009 -

DCH Tustin Acura responded

DCH Tustin Acura wrote on 6/26/2009 12:23:27 AM: Thank you very much for such a wonderful comment!We are committed to providing high quality customer service, and we appreciate your business. We look forward to working with you in the future. Please do not hesitate to contact us with any questions or concerns. Sincerely, Rochelle, Customer Relations Manager DCH Tustin Acura

June 04, 2009

Dealer and staff went above and beyond to put my purchase together in a way that met my needs. No other dealer gave me the level of attention or quality of service that I received from DCH Tustin Acura. I hi More

by kmaxkamara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Shirk, Kathie Lee DeWinn, Steve Shirk
Jun 26, 2009 -

DCH Tustin Acura responded

Thank you very much for posting you comments!We are committed to providing high quality customer service, and appreciate your business. Through this program we have the unique opportunity to share your experience with others. We look forward to working with you in the future. Please do not hesitate to contact us with any questions or concerns. Sincerely, Rochelle Shirkhanbaigi Customer Relations Manager DCH Tustin Acura customerrelations@tustinacura.com

May 04, 2009

My experience at Tustin Acura has been great for the 7 years they have been servicing my car. Freddie is my service advisor, and he is fantastic. Professional, honest, and thorough. I cannot say enough go More

by lgreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddie
April 11, 2009

I needed a new car and after dealing with Wolos, Miguel and Kathie-Lee I won't be shopping any place else. They treated me like family, gave me an excellent price, and make the entire buying process so so More

by veryhappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wolos Safi, Miguel Jimeniz, Kathie-Lee, Wolos Safi, Miguel Jimenez
December 18, 2008

I knew this dealership was different from the rest as soon as I called in to set up an appointment. Unlike other dealerships they actually answer their phones and didn't leave me on hold forever. They we More

by ceemee1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
freddy
Jun 26, 2009 -

DCH Tustin Acura responded

Original response on 12/18/2008 10:48 Thank you for your review. We appreciate your business and look forward to working with you in the future. Note that on "would you recommend this dealer" you marked no. Was there something you felt we could do better? If this is an error you may edit your comments by logging into your account and clicking "Edit" next to your review. I would love to hear any ideas on improvment you might have. Sincerely, Rochelle Shirkhanbaigi Customer Relations Manager DCH Tustin Acura (714)669-9900 customerrelations@tustinacura.com

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