DCH Wappingers Falls Toyota

New car Buying a new car here was an easy and honest experience. I am very happy with the new Prius that I bought. Very well done. Buying a new car here was an easy and honest experience. I am very happy with the new Prius that I bought. Very well done. More

Transparent and low pressure sales experience I just leased a new Rav4 from this dealership. Mike N. was the sales associate who helped me. I found the whole sales process to be a breeze. It helpe I just leased a new Rav4 from this dealership. Mike N. was the sales associate who helped me. I found the whole sales process to be a breeze. It helped that I knew what I wanted headed in to the store. Pricing was absolutely fair (I did plenty of research about incentives and compared MSRP within trim levels at 4 other dealers) and transparent. Mike is a good guy. It was a low pressure sales process, which I appreciated. He had some flexibility within the trim level (XLE-gasoline engine) to make me happy. BTW: The car is great. The RAV4 is economical to commute with and has enough room for golf clubs and luggage. Rides nice and the safety features are a HUGE plus. They really are. I have not used the service department yet for this car, but, we have in the past with our other RAV4 (2010). They recently upgraded the whole service department and I would rate them tops amongst other dealership service departments I have used over the years. More

Fuel Injection Service and Other I went in for a fuel injection service, which they quoted at $189 (Mamaroneck DCH quoted at $159 - it's surprising that anywhere in Westchester would I went in for a fuel injection service, which they quoted at $189 (Mamaroneck DCH quoted at $159 - it's surprising that anywhere in Westchester would be less expensive). While doing this service, they found I also needed a new serpentine belt ($187), transmission fluid replaced ($235 - they said it appeared to have never been replaced) and coolant system service ($180), so I had those done as well. Just over $800 and 3 hours in all. Not fun but Kathy was very pleasant to deal with and, given that my RAV4 is over 8 years old and has over 143K miles, an expensive visit like this every now and then is not surprising. I've been to DCH Wappingers Falls Toyota many times and will continue going there. On the whole, I'm a satisfied customer and feel the service department consistently delivers a good customer experience. All of the individuals I've ever dealt with have been pleasant and courteous. Also, the waiting area is comfortable and customer friendly and that's a big plus as I always need to wait for my vehicle. More

Oil change and inspection Scheduled my appointment for my oil change and Nye inspection and they also did a tire rotation and a quick once over of a few other systems. They had Scheduled my appointment for my oil change and Nye inspection and they also did a tire rotation and a quick once over of a few other systems. They had me in and out in about an hour. It was great! More

Friendly and professional Even being overwhelmed and understaffed, my service rep was still friendly, helpful, and efficient. I got the wonderful surprise that, since I got my Even being overwhelmed and understaffed, my service rep was still friendly, helpful, and efficient. I got the wonderful surprise that, since I got my vehicle at this dealer, state safety inspections are free for life. Their waiting area is always clean, with free coffee and tea. They always get my service done with no issues, and I've never had a problem after leaving. I like them so much, I've decided to leave my local convenient mechanic that I've been using for over a decade, and travel 30 minutes to continue having this dealer service my car. More

Great Service! The service was quick, efficient and it was all explained to me by Alicia. The team at DCH is always friendly, knowledgeable and motivated to make the The service was quick, efficient and it was all explained to me by Alicia. The team at DCH is always friendly, knowledgeable and motivated to make the customer happy! More

VERY overpriced. Every time I bring my cars in I feel I'm being ripped off. They upsell too much and are VERY overpriced. I don't trust them. Every time I bring my cars in I feel I'm being ripped off. They upsell too much and are VERY overpriced. I don't trust them. More

2018 Sienna I went to several Toyota dealers because I knew what I wanted and I did my research on what I should pay. The other dealers kept using this term "invo I went to several Toyota dealers because I knew what I wanted and I did my research on what I should pay. The other dealers kept using this term "invoice" and they could not go near it. I found DCH WF and their internet price was below the "invoice" price the other guys and actually below what I was trying to negotiate too. Great experience. Ask for Avi. More

Disappointing We have been loyal, long term customers of Wappingers Falls Toyota. For the most part, they have provided consistent, reliable service on our Toyota We have been loyal, long term customers of Wappingers Falls Toyota. For the most part, they have provided consistent, reliable service on our Toyota vehicles. I am deeply disappointed in th service and care we received this last visit. My car was brought in on a tow truck because it would not start. At first they could not diagnose the problem, upon further probing and another day in the shop, I was told that it would cost $600-$700 to fix the problem because there was diesel in the tank. Since, I did not have the finances to purchase a newer car, that sounded like my best option. As the day ended, I was told that they needed more time, and then another to figure out what else the problem could be. By this time our bill was up to $1200. We paid the bill and left with a car that was still not fixed, and left the Toyota dealer on a tow truck. Yes, I will admit that my car is old ( 2009 Corolla) and loved, but I am disappointed that Toyota led me to believe that my car could be fixed. I was disappointed that it could not be fixed, after incurring a bill of over $ 1,000 and Toyota offered to sell me another car. More

Always an Issue I bought my vehicle in 2016. Within days of my purchase I already had to return to the dealership due to my loan offer being rescinded. This was just I bought my vehicle in 2016. Within days of my purchase I already had to return to the dealership due to my loan offer being rescinded. This was just the FIRST of many issues Ive experienced at this dealership. Within the first few months I had an electrical issue and had to bring my vehicle in to be looked at. The service employee I dealt with refused to shake my hand and continuously only addressed my brother next to me about questions regarding MY vehicle. Despite him knowing this was my vehicle it was obvious he had an issue addressing a female. The issue was not fixed and I had to bring in my vehicle two more times before the issue was actually fixed. Each time the employees I dealt with were incredibly dismissive and borderline rude. I even asked one employee about costs and how my service plan would apply. She then proceeded to tell me I would have to pay put of pocket for everything because my vehicle was “too old” for a warranty. I informed her I have the original warranty and a platinum service plan through Toyota. Her exact response was “Well it doesnt really matter.” For two years Ive dealt with just terrible customer service from the service department. They are dismissive. They are rude. And they are poorly trained. Because when its been 12000 miles since my last tire rotation, your “certified” service advicer shouldnt refuse to rotate them because “they look okay.” More