Josephine Nikolla, assistant service manager, hand held me thru a difficult problem with a replaced frame for my truck. The frame was still under warranty (sic) therefore there was no charge for the replacement. In addition, Ms Nikolla suggested additional parts to be paid by me for a discount over normal cost. Since the replaced parts were 11 years old, it represented a substantial discount versus regular costs. Fine job for the others who worked on the truck. I am a satisfied customer since 1985 of Wappingers Falls, New York dealership. Again, thank you all for the employees who worked on the truck that i did not mention.