After my car went through a car wash with the driver window down, I called Toyota in a “slight” panic. there was foamy soap and water...everywhere. My dashboard went a bit haywire - the car was activating cruise control, randomly calling people in my phone via Bluetooth as well as, activating voice command on its own. The girl I spoke with on the phone told me to come right in. I was greeted immediately by Evin who is INCREDIBLE. He smiled, listened to my concerns, told me to relax and assured me everything was going to be OK. After talking me through the plan and the timeline, he got me a loaner and I was on my way. Evin called me the very next day (as promised) talked me through his findings, what it all meant and the cost. I came back the following morning and was once again, greeted by Evin with a big smile. the entire process was SO smooth. He’s amazing and although I hope I don’t have anymore car trouble, I hope to deal with Evin exclusively each time. Thank you for being awesome!
Frankie Pizzurro on the sales team is also fantastic! He sold me my car a year ago and was super sweet and helpful when I walked in for my unexpected service appointment. Thank you!