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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,365 Reviews

4,365 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 08, 2023

Excellent customer service Excellent customer service Excellent customer service Excellent customer service Excellent customer service More

by mcaleavey07
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Dec 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

December 08, 2023

Great experience. Everyone I met was extremely helpful and polite. Would recommend They all did a wonderful job More

by ANTHONYPIZZURRO
Recommend Dealer
Yes
Employees Worked With
O'hare
Dec 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review!

December 08, 2023

Service advisor was courteous and helpful The vehicle was in for an oil change. Oil maintenance was not reset and oil was overfilled. More

by Car78412
Recommend Dealer
Yes
Dec 08, 2023 -

Car78412 responded

Was in for an oil change which cost $99.00. The technician overfilled the engine and did not reset the maintenance reminder indicator. Would have expected better service.

Dec 11, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

December 07, 2023

Professional and caring Rob and the entire service team were very helpful and caring. Able to take care of all my needs More

by vidguy208
Recommend Dealer
Yes
Employees Worked With
Mathew
Dec 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Rob and our team members were able to take care of your vehicle in a timely manner!

December 07, 2023

Excellent service. I continue to rate your service department as excellent. Keep up the good work. More

by salamonev70
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Dec 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

December 07, 2023

Over night, my dashboard showed a few symbols. I called in the morning and spoke to Judy who very kindly fit me in for a checkup...after 3 hours not such great news as to the car problems. However More

by hkvkckak
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Dec 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

December 07, 2023

Sammy did all the things I'd brought my car in for and sent a detailed, logical and very helpful video of the areas he checked and condition of each. He identified some things to keep an eye on also. I'm More

by Smythmaja
Recommend Dealer
Yes
Employees Worked With
Sammy Zagami
Dec 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Sammy was able to take care of your vehicle in a timely manner!

December 07, 2023

Excellent customer service and attention to detail Greeted me when I came in and helped me with my service request More

by nabconklin1
Recommend Dealer
Yes
Employees Worked With
Tyler?
Dec 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

December 07, 2023

She showed empathy. Was efficient and kept me informed all the time. Knows her job More

by marinasmith
Recommend Dealer
Yes
Employees Worked With
Judi
Dec 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

December 07, 2023

Great service The job done very well Satisfactory Outstanding Customer Service Very friendly staff 100 percent satisfied More

by ashfaqshareef00
Recommend Dealer
Yes
Dec 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

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