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Thomas Hackett

Overview Reviews (910) Inventory (262)

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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8

910 Reviews

Overview Reviews (910) Inventory (262)

Dealership Experience

12 yrs, 9 mos

Languages Spoken

English

4.8

910 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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910 Reviews of Thomas Hackett

August 05, 2026

Dealership Rating

Employee Rating

Ok Everyone was great, Tom explained all I needed to know. Part needed to be ordered so I shall return. know. Part needed to be ordered so I shall return. More

by MWSTOCK2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Aug 05, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad Tom took the time to explain everything clearly and keep you informed throughout your visit. We appreciate your patience while the part is on order and look forward to seeing you again soon!

August 03, 2026

Dealership Rating

Employee Rating

Very convenient. The staff was helpful. It didn't take long My wait time was not long The staff was helpful. It didn't take long My wait time was not long More

by TRINA148

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Aug 04, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad our team was helpful and made your visit convenient and efficient. We appreciate your business and are pleased you were back on your way quickly!

July 30, 2026

Dealership Rating

Employee Rating

I always experience professionalism when I am at Toyota, and service department always friendly and helpful and service department always friendly and helpful More

by toni.difazio

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Jul 30, 2026 -

DCH Wappingers Falls Toyota responded

Toni, thank you for your 5-star review! We're delighted to hear you consistently experience professionalism and that our service team is always friendly and helpful. We truly appreciate your continued trust and look forward to seeing you again!

July 29, 2026

Dealership Rating

Employee Rating

Very bad called and was told to bring the car in as the tire pressure light was on the guy in the bay said they were very busy and i would have to come back i went to the mgr waited almost 3 hours call me tire pressure light was on the guy in the bay said they were very busy and i would have to come back i went to the mgr waited almost 3 hours call me to discuss More

by Edmullen54

Verified Customer

Recommend Dealer

Other Employees Tagged: Thomas Hackett

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Jul 30, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

July 26, 2026

Dealership Rating

Employee Rating

Overall, a good experience. I was given an accurate estimate on how long it would take, so no unpleasant surprises on that point. I was given an accurate estimate on how long it would take, so no unpleasant surprises on that point. More

by Ron.ingram1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Jul 26, 2026 -

DCH Wappingers Falls Toyota responded

Hi Ron, thank you for taking the time to share your feedback! We're glad you had a good experience and that our team provided an accurate time estimate, helping your visit go smoothly. We appreciate your support and look forward to serving you again!

July 24, 2026

Dealership Rating

Employee Rating

Extremely pleased with the staff They were very kind and polite Will scheduled my service with you and polite Will scheduled my service with you More

by MARYFCROSS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera

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Jul 24, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're delighted to hear our staff was kind, polite, and made such a positive impression. We truly appreciate your support and look forward to seeing you again for your next service visit.

July 24, 2026

Dealership Rating

Employee Rating

Excellent job. I truely appreciate it. Your mechanics are top notch. I expected to pay a lot. But well worth it. And small note. A periodic heads up on the progress I truely appreciate it. Your mechanics are top notch. I expected to pay a lot. But well worth it. And small note. A periodic heads up on the progress. I live alone. It’s my only transportation. So I had to stay with a friend. I understand the work done was not easy. I’m a jet mechanic myself at JFK so I understand. I do appreciate the fine job. Thank you. More

by RUSSETTE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 24, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your thoughtful review! We're so glad you were pleased with the quality of our work and the expertise of our technicians. We also appreciate your feedback about providing progress updates and will keep it in mind as we continue to improve. Thank you for your trust, and we look forward to serving you again!

July 18, 2026

Dealership Rating

Employee Rating

Thomas is someone I trust with my car. He takes care of what the car needs and helps me when I needed to get the car in for service. He is a valuable member of the service department. Than He takes care of what the car needs and helps me when I needed to get the car in for service. He is a valuable member of the service department. Thank you Tom. More

by Linda O

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 19, 2026 -

DCH Wappingers Falls Toyota responded

Hi Linda, thank you for your thoughtful review! We're so glad to hear Thomas has earned your trust and continues to take great care of your vehicle. We'll be sure to share your kind words with him. We truly appreciate your support and look forward to serving you again!

July 16, 2026

Dealership Rating

Employee Rating

Good communication. Everything that needed to be done was explained clearly with an hinest estimate. Work was done quickly Everything that needed to be done was explained clearly with an hinest estimate. Work was done quickly More

by IRNWRKR133

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 16, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're glad to hear our team kept you informed, explained everything clearly, provided an honest estimate, and completed the work quickly. We appreciate your feedback and look forward to serving you again!

July 15, 2026

Dealership Rating

Employee Rating

I am very satisfied with the maintenance, which was completed in one hour. The service fee is very reasonable. completed in one hour. The service fee is very reasonable. More

by yynngio

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jul 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re glad to hear you were satisfied with the quick service and reasonable pricing. We appreciate your trust and look forward to providing you with excellent service again in the future!

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