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Thomas Hackett

Overview Reviews (939) Inventory (271)

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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8

939 Reviews

Overview Reviews (939) Inventory (271)

Dealership Experience

12 yrs, 11 mos

Languages Spoken

English

4.8

939 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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939 Reviews of Thomas Hackett

October 07, 2026

Dealership Rating

Employee Rating

Melissa called to remind me and set appt, Lauren assisted and quick service Thank you and quick service Thank you More

by Tomschipsi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Oct 07, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re pleased to hear Melissa helped with your appointment and Lauren provided quick service. We truly appreciate your business and look forward to serving you again!

October 05, 2026

Dealership Rating

Employee Rating

Check in was good time for oil and rotate tyres was 11/2 hrs so a little long hrs so a little long More

by HDGPATEL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Oct 05, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience. We’re glad the check-in process went well, and we appreciate your patience with the service time. We’ll continue working to make future visits as efficient as possible.

October 03, 2026

Dealership Rating

Employee Rating

It was excellent. Everyone was professional & courtesy. The service provided was excellent. Very pleased Everyone was professional & courtesy. The service provided was excellent. Very pleased More

by dylanryan0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Oct 04, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re so glad you had an excellent visit and appreciated our team’s professionalism and courtesy. We look forward to serving you again!

October 02, 2026

Dealership Rating

Employee Rating

Always friendly and nice waiting area Thomas also showed me how to reset the notice on dash me how to reset the notice on dash More

by JENNIE6003@COMCAST.NET

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Oct 02, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad to hear Thomas was friendly and helpful, and that you enjoyed our comfortable waiting area. It’s great to know he also took the time to show you how to reset the notice on your dashboard. We truly appreciate your continued trust!

September 27, 2026

Dealership Rating

Employee Rating

You guys keep pushing me to buy tires, and not performing the services you say you will the services you say you will More

by Mikeohare0

Verified Customer

Recommend Dealer

Other Employees Tagged: Thomas Hackett

Sep 28, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 27, 2026

Dealership Rating

Employee Rating

I would have appreciated if someone would have told me that whoever was helping me was going on a break or something. I was waiting for about 2 hr and my car was already done and parked but I had to go lo that whoever was helping me was going on a break or something. I was waiting for about 2 hr and my car was already done and parked but I had to go look for someone to help me so I could get my paperwork, pay and leave. More

by Cakomeah05

Verified Customer

Recommend Dealer

Other Employees Tagged: Thomas Hackett

Sep 27, 2026 -

DCH Wappingers Falls Toyota responded

September 26, 2026

Dealership Rating

Employee Rating

Everything proceeded smoothly, and I genuinely appreciate the technician who worked on my Tacoma. He was thorough and clarified both the issue with the truck and the source of the noise I noticed. I believe the technician who worked on my Tacoma. He was thorough and clarified both the issue with the truck and the source of the noise I noticed. I believe he went beyond expectations to demonstrate the repair and even drove me in my truck to confirm the fix. I truly value the technician. More

by RH0724

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Sep 27, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad our technician took the time to thoroughly explain the issue, demonstrate the repair, and make sure the noise was resolved. We truly appreciate your recognition of their care and dedication!

September 24, 2026

Dealership Rating

Employee Rating

Great and professional and very friendly Appointment was kept on time and returned on quickly kept on time and returned on quickly More

by mariekingston

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Sep 25, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad our team provided friendly, professional service and kept your appointment on schedule. We appreciate your business!

September 18, 2026

Dealership Rating

Employee Rating

very pleasant experience - on time and Tom was great pricing upfront and as expected pricing upfront and as expected More

by PERRYPECKSLIP

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Sep 19, 2026 -

DCH Wappingers Falls Toyota responded

We’re glad you had such a pleasant experience! It’s great to hear Tom provided excellent service, kept everything on time, and made sure the pricing was clear and upfront. Thank you for choosing us!

September 18, 2026

Dealership Rating

Employee Rating

Everyone at DCH is dedicated to a great customer experience. No need to go anywhere else. You found your dealer experience. No need to go anywhere else. You found your dealer More

by dwinderbau

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daryl Callahan, Avi Avitan, Dylan Abell, Joshua Johns, Lauren Fusaro

Sep 19, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We’re glad our entire team made your experience a great one. We truly appreciate your trust and are happy to be your dealership of choice!

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