Thomas Hackett
Assistant Service Manager
DCH Wappingers Falls Toyota
1349 Route 9
Wappingers Falls, NY 12590
Dealership Experience
10 yrs, 5 mos
Languages Spoken
English
600 Reviews
Write a Review600 Reviews of Thomas Hackett
April 16, 2024
The service crew worked fast and were kind and informative. The video shared was helpful and greatly appreciated! informative. The video shared was helpful and greatly appreciated! More
Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera (in Service)
April 16, 2024
We appreciate the timely diagnostics and quick to respond with communication. I’m glad we chose DCH Wappinger’s Toyota to take over servicing our two Toyota vehicles. We chose wisely! Thank you. with communication. I’m glad we chose DCH Wappinger’s Toyota to take over servicing our two Toyota vehicles. We chose wisely! Thank you. More
Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera (in Service)
April 12, 2024
The service rep was very helpful. The oil change was done quickly and professionally and took no time at all. I did not have to wait all day long to have my vehicle serviced and in ad The oil change was done quickly and professionally and took no time at all. I did not have to wait all day long to have my vehicle serviced and in addition to the multi point inspection I was very pleased with the service I received from Wappingers Toyota. More
April 10, 2024
Matt was very helpful and professional with his work, thanks you to all service team. thanks you to all service team. More
Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera (in Service)
April 09, 2024
Had to come to your shop for the same problem twice. I have explained that problem to Thomas the first time, but when I came back he denied that I brought it to his attention before and charged me for i I have explained that problem to Thomas the first time, but when I came back he denied that I brought it to his attention before and charged me for it. More
April 09, 2024
Accessible location , plenty of staffed, clean building , comfortable seating area, responsive management, stocked restrooms plus clean. comfortable seating area, responsive management, stocked restrooms plus clean. More
Other Employees Tagged: Lauren Fusaro
April 05, 2024
I had agreed with the attendant that I only needed the inspection and would wait for other service on my next visit. About 30 minutes later, my car was ready and I owed for oil and tire rotation, which I inspection and would wait for other service on my next visit. About 30 minutes later, my car was ready and I owed for oil and tire rotation, which I had just received 2 months prior and as previously discussed, had agreed I didn't need. I felt conned and I won't be returning to this location. More
April 05, 2024
I had my truck serviced for the first time and loved that I received step by step updated and love to see the video inspection. Thank you DCH! I received step by step updated and love to see the video inspection. Thank you DCH! More
Other Employees Tagged: Mathew Rivera (in Service)