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Thomas Hackett
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Thomas Hackett
Assistant Service Manager
DCH Wappingers Falls Toyota
1349 Route 9
Wappingers Falls, NY 12590
488 Reviews
Dealership Experience
9 yrs, 10 mos
Languages Spoken
English
488 Reviews
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488 Reviews of Thomas Hackett
September 19, 2023
Everyone was very helpful and courteous. They explained what was wrong and fixed it fast They explained what was wrong and fixed it fast More
by acbevacqua
Verified CustomerOther Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera (in Service)
Helpful 
September 19, 2023
I came in for a transmission flush and when I asked if it would take less than 2 hours, Thomas said "It would definitely take less than 2 hours". After two and a half hours, as I walked away he said "he wasn would take less than 2 hours, Thomas said "It would definitely take less than 2 hours". After two and a half hours, as I walked away he said "he wasn't sure what the mechanic was doing". I responded "isn't it your job to know what the mechanic is doing?". The service manager was unavailable and he gave me her card. When I got home I tried to call but got the voicemail. So I wrote an email to Blanc, and explain the whole situation. I have not heard back from her. But my feeling is that I wouldn't buy a new car from this dealer if this is how they would service my car. If you want the complete detail of the situation, ask Blanca or have somebody give me a call. Thank you. More
by Thinkfast
Other Employees Tagged: Blanca
September 16, 2023
Toyota gave me a report on the car I thought I would be there for about two hours they show me what was done I been with Toyota for many years the techniciansi always did the Job accurately thank you Toyot there for about two hours they show me what was done I been with Toyota for many years the techniciansi always did the Job accurately thank you Toyota More
by SMILER1113
Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera (in Service)
September 14, 2023
Service was thorough and ready when they said it was. Staff all very friendly. This is my first Toyota and couldn’t be happier with the service and my Tacoma Staff all very friendly. This is my first Toyota and couldn’t be happier with the service and my Tacoma More
by DIPERNO23
September 12, 2023
Salespeople and everyone there were extremely helpful , knowledgeable, and easy to engage! Would encourage family and friends on purchasing from this dealer knowledgeable, and easy to engage! Would encourage family and friends on purchasing from this dealer More
by Rick Pina
Other Employees Tagged: Melissa Tyler, Jaime GarciaMuniz, Jason Gasiunas, Mathew Rivera (in Service)
September 12, 2023
The service was accurate and seemed fine. The people were friendly and knowledgeable. The place was clean The people were friendly and knowledgeable. The place was clean More
by JRNELS1
Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera (in Service)
September 05, 2023
Our family have been customers for many years. Our experience with sales and service has always been enjoyable. Our experience with sales and service has always been enjoyable. More
by Rick
Other Employees Tagged: Melissa Sinapi, Avi Avitan
August 31, 2023
Just great. No problems. In and out quickly. Reliable and dependable. Everything was great. Have a nice day. No problems. In and out quickly. Reliable and dependable. Everything was great. Have a nice day. More
by ddeansix
Other Employees Tagged: Daryl Callahan, Robert Goldberg, Karl Boye, Ben Carlson, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas, Mathew Rivera (in Service)
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