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Thomas Hackett

Overview Reviews (946) Inventory (263)

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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8

946 Reviews

Overview Reviews (946) Inventory (263)

Dealership Experience

12 yrs, 11 mos

Languages Spoken

English

4.8

946 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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946 Reviews of Thomas Hackett

October 31, 2026

Dealership Rating

Employee Rating

Great service and great sales team. I trust them, especially Tom in service and Avi in sales. I trust them, especially Tom in service and Avi in sales. More

by Gabor K.

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

October 29, 2026

Dealership Rating

Employee Rating

Okay ? ? Okay Servive rep Thomas Hackett knew exactly what the rattle was. Not today ? Okay Servive rep Thomas Hackett knew exactly what the rattle was. Not today More

by Crewsnest2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Oct 29, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad Thomas Hackett was able to identify the source of the rattle. DCH Wappingers Falls Toyota appreciates your business and hopes to provide an even better experience on your next visit.

October 29, 2026

Dealership Rating

Employee Rating

Excellent Excellent service, price on tires with alignment. Tom Hackett is awesome! Would go again alignment. Tom Hackett is awesome! Would go again More

by CUZNLOU727

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Oct 29, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad Tom Hackett provided excellent service and that you were happy with the tire and alignment pricing. DCH Wappingers Falls Toyota appreciates your support and looks forward to seeing you again.

October 26, 2026

Dealership Rating

Employee Rating

Staff is always helpful, friendly, and professional from the moment I drive in until I'm checked out. the moment I drive in until I'm checked out. More

by NORMAMCARRERAS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Oct 27, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your continued support! We're glad our team consistently provides friendly, helpful, and professional service from start to finish. We appreciate your loyalty and thank you for choosing DCH Wappingers Falls Toyota!

October 25, 2026

Dealership Rating

Employee Rating

Professional work Explained the process and and was done in a timely manner Highly recommended for services in a timely manner Highly recommended for services More

by MAROSB222

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Oct 25, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your recommendation! We’re glad our team explained the process clearly and completed the work in a timely manner. We appreciate your trust and look forward to seeing you again at DCH Wappingers Falls Toyota!

October 21, 2026

Dealership Rating

Employee Rating

My car is 10 years old, I only use the service dept Service has always been a good experience, don't think my salesman is still there. Service has always been a good experience, don't think my salesman is still there. More

by Westdiane01

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Oct 21, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your continued loyalty! We’re glad our service team has consistently provided you with a positive experience over the years. We appreciate your trust in DCH Wappingers Falls Toyota and look forward to caring for your vehicle for years to come!

October 12, 2026

Dealership Rating

Employee Rating

Always great. Staff service... couldn't be better Melissa Tyler is always professional, Thomas is the best Staff service... couldn't be better Melissa Tyler is always professional, Thomas is the best More

by thehahamom

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Oct 12, 2026 -

DCH Wappingers Falls Toyota responded

We’re glad to hear you always have a great experience with our team! Melissa Tyler and Thomas will appreciate the kind words. Thank you for your continued support!

October 07, 2026

Dealership Rating

Employee Rating

Melissa called to remind me and set appt, Lauren assisted and quick service Thank you and quick service Thank you More

by Tomschipsi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Oct 07, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re pleased to hear Melissa helped with your appointment and Lauren provided quick service. We truly appreciate your business and look forward to serving you again!

October 05, 2026

Dealership Rating

Employee Rating

Check in was good time for oil and rotate tyres was 11/2 hrs so a little long hrs so a little long More

by HDGPATEL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Oct 05, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience. We’re glad the check-in process went well, and we appreciate your patience with the service time. We’ll continue working to make future visits as efficient as possible.

October 03, 2026

Dealership Rating

Employee Rating

It was excellent. Everyone was professional & courtesy. The service provided was excellent. Very pleased Everyone was professional & courtesy. The service provided was excellent. Very pleased More

by dylanryan0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Oct 04, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re so glad you had an excellent visit and appreciated our team’s professionalism and courtesy. We look forward to serving you again!

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