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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,430 Reviews
Call Service Center (845) 288-1303

4,430 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 09, 2023

Avi in sales, and Keith + Tom in service department were all professional, knowledgeable and kind. I felt they were quick to go above and beyond to provide me with excellent experience at the dealership! Ro More

by CATHYSTACK49
Recommend Dealer
Yes
Employees Worked With
Keith, Tom, and Avi
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Dec 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that our service team was so helpful with your needs.

December 09, 2023

Great folks and technicians Honest, thorough, personable. Attention to detail. Curtious Super. Nice. Friendly. Timely More

by oaassani
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Dec 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

December 08, 2023

Great experience. Everyone I met was extremely helpful and polite. Would recommend They all did a wonderful job More

by ANTHONYPIZZURRO
Recommend Dealer
Yes
Employees Worked With
O'hare
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Dec 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review!

December 08, 2023

Service advisor was courteous and helpful The vehicle was in for an oil change. Oil maintenance was not reset and oil was overfilled. More

by Car78412
Recommend Dealer
Yes
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Dec 08, 2023 -

Car78412 responded

Was in for an oil change which cost $99.00. The technician overfilled the engine and did not reset the maintenance reminder indicator. Would have expected better service.

Dec 11, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

December 08, 2023

Dealt with Keith and he was great. Looking forward to getting all my services done here. More

by CHEIFTAFFY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Dec 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Keith was able to take care of your vehicle and you're pleased with everything.

December 08, 2023

Good service Good service, fast maintenance and a clean lobby to wait in. Will come again More

by DALTON.DEMERS
Recommend Dealer
Yes
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Dec 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

December 08, 2023

They were very welcoming and it was a good experience. The wait was as expected. More

by SUEBGOOD1
Recommend Dealer
Yes
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Dec 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

December 08, 2023

Excellent customer service Excellent customer service Excellent customer service Excellent customer service Excellent customer service More

by mcaleavey07
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Dec 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

December 07, 2023

Professional and caring Rob and the entire service team were very helpful and caring. Able to take care of all my needs More

by vidguy208
Recommend Dealer
Yes
Employees Worked With
Mathew
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Dec 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Rob and our team members were able to take care of your vehicle in a timely manner!

December 07, 2023

Excellent service. I continue to rate your service department as excellent. Keep up the good work. More

by salamonev70
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Dec 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

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