DCH Wappingers Falls Toyota - Service Center

We have been customers of DCH for a number of years. We try to stick to one service rep Evin because he provides us with excellent service and accommodates us with the appointment schedules... try to stick to one service rep Evin because he provides us with excellent service and accommodates us with the appointment schedules... More

All in all, I am very pleased with the service at DCH WF Toyota. I do feel for this service (60,000 mi), I should have been advised to wait and see if more work needed to be done after the routine check. Toyota. I do feel for this service (60,000 mi), I should have been advised to wait and see if more work needed to be done after the routine check. The additional 2 hours after 2+ hours caused some inconvenience. Next service I will wait. More

came in for oil change and was very pleased with the staff and the time in which it was completed. This is why I continue to shop at wappinger falls dch. staff and the time in which it was completed. This is why I continue to shop at wappinger falls dch. More

very unhappy was quoted price when made appoinment got there $25 more for basic oil change also had 1.30 appointment got my car back At 300pm ask to speak GM he was no where to be Found And ask for Him to there $25 more for basic oil change also had 1.30 appointment got my car back At 300pm ask to speak GM he was no where to be Found And ask for Him to Call no call Back i do not think that is good customer Servic More

Came in for an inspection, the job was completed in less than an hour.Everything went well, great staff, they take good care of my car service. I am happy I choose DCH. than an hour.Everything went well, great staff, they take good care of my car service. I am happy I choose DCH. More

Great service and keeping customer updated. My dashboard needed to be reset so Michael came back out to help me out to get dash to the way I wanted. needed to be reset so Michael came back out to help me out to get dash to the way I wanted. More

Customer service rep was extremely helpful. Quick and fast service. I would highly recommend and I plan on coming back to service my car again. fast service. I would highly recommend and I plan on coming back to service my car again. More

The service department failed to solve the issue that I had with my Toyota Highlander. They kept my vehicle for more than 2 weeks, and now I will need to return it to them or risk being charged by another had with my Toyota Highlander. They kept my vehicle for more than 2 weeks, and now I will need to return it to them or risk being charged by another dealer. On a side note while they had my car, I had to follow up with the dealership and rarely got calls from them. More

Maybe it is because of Covid, but I feel like the service is not explained well nor was the cost of this service clear. I used the on line scheduler and thought that the price would be less. Never expected is not explained well nor was the cost of this service clear. I used the on line scheduler and thought that the price would be less. Never expected a $99.00 oil change. I would also prefer a call to let me know if you find something during a service so that it can be repaired. For example: air filter change. More

Service was timely and right on schedule. Staff were friendly and polite. The waiting area was clean and comfortable. I would definitely recommend DCH Toyota for services. friendly and polite. The waiting area was clean and comfortable. I would definitely recommend DCH Toyota for services. More