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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,389 Reviews

4,389 Reviews of DCH Wappingers Falls Toyota - Service Center

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May 17, 2021

Romaine Newby always has a smile on his face, ready to help and very thorough 'Great Customer Service' I would definitely recommend this dealership to friends and family members. More

by REENAM27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Wilfrin Quezada, Mike Giordano, Romaine Newby
May 18, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! It sounds like Romaine was able to assist you and make your experience one to remember!

May 13, 2021

Your Assistant Service Manager, Michael Giordano was very helpful and caring. He went above and beyond to help out with our agency car. I would recommend your service department! More

by RANDRIELLO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
May 14, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Michael! We truly appreciate your kind words and hope to see you again soon!

May 10, 2021

Always happy with the service department. Everyone is very friendly and courteous. Comfortable waiting area. Knowledgeable staff answered my questions. Would recommend this dealership to others. More

by PGRUBER2
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We're so pleased to know you had such a great experience at our dealership and we hope to see you again soon!

May 07, 2021

from check in to check out excellent experience ! Keith was excellent as was Ashley. They greeted me ,took care of all my issues and provided transportation . I was in and out in one day. Thank you More

by JOESRBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! It sounds like Keith went above and beyond to assist you and provide you with great service!

May 05, 2021

Had a great experience as always with Evin. He's always professional and knows each customer by name. He's polite and knowledgeable in his field of work. It was a stress free experience as always working w More

by lawrexc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
May 06, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It sounds like Evin went above and beyond to assist you and provide you with outstanding service. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark with your experience!

April 30, 2021

Great fast service . Would highly recommend. Tom answered all questions quickly and accurately. Dch Toyota is a pleasure to work with . I would not go anywhere else More

by Bossmare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review regarding your recent experience with Tom!

April 30, 2021

As always my experience was very professional. The wait time was minimal and all were very friendly. All of my questions were answered in a satifactory way More

by jimp6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon, Michael Cimorelli
May 04, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

April 28, 2021

Service done quickly and on time. Note to service department..I appreciate the paper mat protectors and tag number that is attached to the auto during service. It should not be the customers responsi More

by MARKSCOVOTTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Heastead
May 04, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. If you'd like to discuss this matter further please contact us at (845) 288-0892.

April 27, 2021

The facility that houses the service department is very easy to use and access. It makes the service experience very efficient. The service personnel are helpful and efficient and help greatly to speed up More

by AJDIMASO06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide such great feedback! We truly appreciate your kind words and look forward to working with you again in the future!

April 26, 2021

Service took us right on time and was pleasant and helpful. Agreed to mail us touchup that was not in stock as we live in Manhattan - that was good.. More

by friendrak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

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