DCH Wappingers Falls Toyota - Service Center

In the past they have been great, but this last service sucked; and unfortunately the one time it sucks is the one you remember the most. I received a recall notice so I called to schedule the fix, they sucked; and unfortunately the one time it sucks is the one you remember the most. I received a recall notice so I called to schedule the fix, they did not have the part, they’ll call me when its in; ok. 2 months later I go in for an inspection, service guy mentions the recall and I say “yeah, I know, you guys were gonna call when the part is in.” Well part is in, nice, no call. (Strike 1) Schedules me for following week, explains its a 2 hour gig, I pick 10am. Cool Next week, I drop it off, 10am, different service guy, tells me 12:30-1:00; ok, I leave. Service guy calls me less than 5 minutes after I leave, says they’re a bit busy, might take a little longer, like 2- 3pm! I was like xxxx, ok, but it can not be any later, I work the graveyard shift, I have to get some sleep! (Strike 2) Don’t you know, this F’ing guy called me at 5:23PM !! I was not pleased, I was not picking it up at that time, and made arrangements to borrow a vehicle to get to work. (Strike 3) I was gonna talk to a manager but I was SO pissed that I decided not to for fear I was going to lose my xxxx. Even took 2 weeks to cool off before writing this review; still bothers me. So, yeah, they’re usually good, don’t know what happened that day, I guess you do take a chance anywhere you go, but statistically the odds are better here. More

Alexis is an asset to your Company. She provided excellent customer service. Explained everything that was done. excellent customer service. Explained everything that was done. More

Nothing but the best service. My service guy was Evan and mechanic was Matt and both professionals and made life easy. They were very helpful throughout and made sure to get me back on the road as fast as t mechanic was Matt and both professionals and made life easy. They were very helpful throughout and made sure to get me back on the road as fast as they could. More

81 minutes for an oil change and tire rotation is ridicuious and so is the price of $140.46 way to much i will be using my own mechanic im sure it will cost less than half ridicuious and so is the price of $140.46 way to much i will be using my own mechanic im sure it will cost less than half More

I have been a long time toyota customer and have had a good experience in the past. This past year the service has changed. I will only make my appointments online now due to rude service when I call. good experience in the past. This past year the service has changed. I will only make my appointments online now due to rude service when I call. On this visit I felt like the person was annoyed and abrupt with me. I purchased my care a year ago and was supposed to receive a free oil change and tire rotation. I had to fight for the free oil change and was told I would have to pay for the tire rotation because I can't get both free services at the same time. I guess this was in the small print somewhere but this was not told to me in advance. More

I've been a customer of this dealership for 12 years and they have, in the past delivered 5 star service. However, this last service was considerably worse than average. I brought my 2009 Highlander in f they have, in the past delivered 5 star service. However, this last service was considerably worse than average. I brought my 2009 Highlander in for routine service --oil change, tire rotation and tune up. Picked it up at 5:30 and as we drove away the check engine and stability control lights came on. Immediately came back to dealership, but only sales was still there and we got a "we are not authorized to make decisions for service". They found (?) a service tech who scanned the computer and said no issues. Reset the lights. As we drove away the same warning lights came on! Drove home and said we would del with it tomorrow. Called the next day and was told to bring it in. When we got there the service rep said it could take 1.5 hr or more because "You did not have an appointment". I didn't know I needed an appointment to fix a problem you created! However, within a half hr he did come back and said it was a hose not connected that caused the issue. No explanation of how a hose caused a vehicle stability fault. But, in fairness, the car has been running for 4 days without any further incidents. So, while this ordeal was frustrating, in the end the car is running well. The asst. sales manager who helped us in the 1st evening gets a 5 star rating, the service rep gets 1 star for his attitude toward a customer. More

Prompt courteous service. Good instructions beforehand to have car ready to deal with recalled fuel pump. Very helpful and got me booked in great time to have car ready to deal with recalled fuel pump. Very helpful and got me booked in great time More

The service was completed as described to me and as needed. The shuttle driver was very helpful in bringing me to work and picking me up from work to get my car. needed. The shuttle driver was very helpful in bringing me to work and picking me up from work to get my car. More

Evin is the best and always so helpful when I bring my car in for service! And the whole service center staff always takes such good care of my car when I bring it in. Many thanks to you all for taking su car in for service! And the whole service center staff always takes such good care of my car when I bring it in. Many thanks to you all for taking such good care of me and my family!! More