DCH Wappingers Falls Toyota - Service Center

SCHEDULED OIL CHANGE I arrived alittle early, they took my car in right away and it was done in less than 1 hr. They did a inspection on my car and recommended issues i m I arrived alittle early, they took my car in right away and it was done in less than 1 hr. They did a inspection on my car and recommended issues i might want to take care of in the future More

Alicia is the best! Alicia has assisted us every time we bring our cars in for service. She is friendly, helpful and wonderful to the customers. From Terry and Stephanie Alicia has assisted us every time we bring our cars in for service. She is friendly, helpful and wonderful to the customers. From Terry and Stephanie More

professional and friendly Did not have a scheduled appointment, but DCH Toyota employees took care of my needs and took my car in without question. listened to my concerns and Did not have a scheduled appointment, but DCH Toyota employees took care of my needs and took my car in without question. listened to my concerns and took car of all car problems Thank you Evin :) More

repair of computer issue An "AWD" warring came up on my dash. hen I took it into Evan, he said the car should not be driven. I needed the car to drive up to the Catskills fo An "AWD" warring came up on my dash. hen I took it into Evan, he said the car should not be driven. I needed the car to drive up to the Catskills for the week-end so he gave me a loaner car. I was very grateful. Car was ready when I returned on Monday, and my weekend was saved! Thanks Evan! More

Wait time The wait for a service was a little long. I was waiting for over 2 hours. Besides that everything was great. I have been coming here for many years an The wait for a service was a little long. I was waiting for over 2 hours. Besides that everything was great. I have been coming here for many years and it was shorter wait times in the past. More

Service My apt was for 8:30. It was a routine service. Oil change, tire rotation. It took them 2.5 hours. I was a bit disappointed with how long it took. I bo My apt was for 8:30. It was a routine service. Oil change, tire rotation. It took them 2.5 hours. I was a bit disappointed with how long it took. I booked an appointment for first thing in the morning to avoid this. More

Fast and comfortable waiting area Drove right in,check in was fast,nice waiting area,comfortable and coffee and bagels available . JOB WAS DONE very fast and back on the road in 1 1/2 Drove right in,check in was fast,nice waiting area,comfortable and coffee and bagels available . JOB WAS DONE very fast and back on the road in 1 1/2 hours. Was a recall More

Great service Ervin was spot on with his service and explained everything fully. Quality worker and great person. I feel he should be in a higher position then he i Ervin was spot on with his service and explained everything fully. Quality worker and great person. I feel he should be in a higher position then he is. He does great work. More

Followup on used car purchase Having just recently purchased a used car from Toyota, it had some unexpected problems (with the battery). I spoke with Allison Croshier in the Servic Having just recently purchased a used car from Toyota, it had some unexpected problems (with the battery). I spoke with Allison Croshier in the Service Dept and she handled the issue with the Sales Mgr Darryl and resolved my problem with great satisfaction. It was a pleasure being treated this way. More

Didn’t tell the truth about lifetime oil changes When I bought the life oil change plan, no one ever explained me that I can only have 4 oil changes per year. Also each time they do an oil change in When I bought the life oil change plan, no one ever explained me that I can only have 4 oil changes per year. Also each time they do an oil change in my car they leave the paper mat and paper number tag in my car, feels like a messy job. Another time they forgot to take off the oil change light that shows up when you have to get a oil change done. They are very sloppy and not on point in their job. I see them talking and texting and making customers wait for no reason. More