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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,343 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,343 Reviews of DCH Wappingers Falls Toyota - Service Center
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October 27, 2020
The staff needs to pay a little bit more attention, especially when customers are waiting. During one trip this year my car was done and after about two hours I went to check the status, and I was especially when customers are waiting. During one trip this year my car was done and after about two hours I went to check the status, and I was told that the car was done an hour ago but he could not “find” me in the dealership! This also applies when customers are checking-in. More
by AZIZ1
Verified CustomerEmployees Worked With
I did not note the name.
October 26, 2020
Mike Newsham is the man!! One of the most straight forward and easiest purchases I’ve ever had. Quick, easy, and a pleasure. If you need a salesman, Mike is the guy you want. Everyone at the dealershi forward and easiest purchases I’ve ever had. Quick, easy, and a pleasure. If you need a salesman, Mike is the guy you want. Everyone at the dealership was kind and knowledgeable as well. Naeem in finance was amazing and provided all the numbers to make the best decision for finance options too. Ty DCH Toyota. Keep up the amazing work. :) another happy customer. More
by linz72685
October 26, 2020
Service was completed as promised, and finished by the time stated. Friendly staff made drop off and pick up easy. Offered phone and email reminders. time stated. Friendly staff made drop off and pick up easy. Offered phone and email reminders. More
by robantenucci
Employees Worked With
Jason Hayes
October 22, 2020
Best service! DCH Toyota has the most professional staff. I wouldn’t take my highlander or Corolla to any other service station. This is the primary reason why I purchase my vehicles from DCH Toyota. I wouldn’t take my highlander or Corolla to any other service station. This is the primary reason why I purchase my vehicles from DCH Toyota. More
by francessurak
Employees Worked With
Evin Calderon
October 21, 2020
On 10-19-20 I brought my vehicle to dch Wappingers for a factory recall. While I was there I requested a nys inspection. The factory recall for the passenger front airbag went without incident, no problems. factory recall. While I was there I requested a nys inspection. The factory recall for the passenger front airbag went without incident, no problems. I was then approached by Evin from the service department who stated to me that my vehicle could not pass the inspection due to a broken plastic tab which is attached to the drivers side headlight assembly. I asked him what it would cost to replace the assembly. His response was $419.00 dollars.I obviously declined. He then informed me that the low beam headlight bulb on the passenger side was not working and should be replaced. I did agree to the replacement bulb. when it came time to pay at the cashier I was told that the bill for the replacement bulb was $54 dollars and change. When I questioned the bill Evin came back out and explained that the bulb cost $16.95 and the service tech gets $33.00 for labor plus tax thus totaling $54 dollars and change total. My argument was if I had known ahead of time the expense of the bulb I would have changed it myself. It takes about 2 minutes to change a headlight bulb. I reluctantly paid the bill because my argument fell on deaf ears with Evin. I then left the building to retrieve my vehicle. When I reached the vehicle I noticed my headlights were left on along with the fog lights even though the car was parked. Upon entering my vehicle I noticed that the passenger seat had debris left on it from the recall Replacement. There was also a couple of items on the floor of my vehicle which were in the glove box when I arrived there. Why? Needless to say I will never patronize dch Wappingers again.later that day I took my vehicle to another establishment and passed the inspection with no problem. 2021 was the year I was going to purchase a new Toyota from them but not now after this horrific experience. I’ll switch to Honda moving forward. More
by gmjm22
Employees Worked With
Evin Calderon
October 21, 2020
The service department did a great job with my car. They were able to get me in and out in a timely manner. I wish you offered more outside seating. were able to get me in and out in a timely manner. I wish you offered more outside seating. More
by ksaunders0
Employees Worked With
Maybe his name was Joe.
October 20, 2020
I was solicited by Toyota to schedule a service on my 2018 Highlander lease. Upon arriving, I was told that my ToyotaCare coverage had expired and that I would be responsible for the service charges. I d 2018 Highlander lease. Upon arriving, I was told that my ToyotaCare coverage had expired and that I would be responsible for the service charges. I didn’t think this was very fair. Toyota could have solicited me for the service prior to my ToyotaCare coverage expired, or have at least called to inform me of changes to my coverage. Allison was more than understanding and she made repeated attempts to speak with her sales manager regarding my concerns. In the end, Toyota agreed to cover all my service charges and even covered the cost of my state inspection. I really appreciated their excellent customer service and look forward to returning to Wappingers Falls Toyota for service appointments in the future. More
by jfulton86
Employees Worked With
Allison Croshier
October 16, 2020
Great service. Always get me in when I call. People are friendly and knowledgeable. Work is done quickly and professionally. It’s always a pleasure. friendly and knowledgeable. Work is done quickly and professionally. It’s always a pleasure. More
by rst89
Employees Worked With
Other Employees :
Evin Calderon, Kathleen Crosbie, Allison Croshier, Lindsay Mahavik, Mike Giordano, Alicia Verven, Michael Cimorelli, Donna Nuesslein
October 15, 2020
I think a concerted effort is made to cater to the needs of the customer. Since other dealerships are in the area it is important to remember that loyalty is fostered by good service. of the customer. Since other dealerships are in the area it is important to remember that loyalty is fostered by good service. More
by AJPACK
Employees Worked With
An employee with this email(Imahavik@dchwa...) provided an elevated level of customer service. Please try to keep someone of this caliber in your employ., Michael Cimorelli
