DCH Wappingers Falls Toyota - Service Center

Service was efficient. Waiting area was comfortable. Other customers were friendly. Although I could not find my car when it was done, staff member went and got my car for me. Other customers were friendly. Although I could not find my car when it was done, staff member went and got my car for me. More

I was just in a for some recall work. What I want in this type of situation is ease. And by ease, I mean simple drop off, quick and simple pick up. And no sales pitches for other work I "may" want don this type of situation is ease. And by ease, I mean simple drop off, quick and simple pick up. And no sales pitches for other work I "may" want done. I bought my car at DCH - first one from DCH - and between the purchase process and this recall event - they have been top notch. More

It was very easy to get an appointment. I had a 25000 mile service which was performed efficiently and quickly. The personal were polite and efficient. This is our 4th lease with DCH Wappingers Falls To mile service which was performed efficiently and quickly. The personal were polite and efficient. This is our 4th lease with DCH Wappingers Falls Toyota. It is always a pleasure going to my dealer for service. More

Service personnel were very responsive to my concerns and worked with my insurance adjuster to make sure the cost estimate and repairs were completed as promised. Time for the repairs were accurate and f worked with my insurance adjuster to make sure the cost estimate and repairs were completed as promised. Time for the repairs were accurate and final result was immaculate! More

Great service and clear that cleanliness and safety is of extra importance these days! Only drawback was it took a bit longer than it should have. extra importance these days! Only drawback was it took a bit longer than it should have. More

Nate was professional, knowledgeable and a pleasure to work with. He had trucks ready to look at when I arrived. Attention to detail like this is why I would come back to DCH. work with. He had trucks ready to look at when I arrived. Attention to detail like this is why I would come back to DCH. More

Service performed was satisfactory. Service visit was for covered service. Additional work was needed Labor rates were totally unreasonable, \. Battery replacement labor cost we excessive. Won't return. covered service. Additional work was needed Labor rates were totally unreasonable, \. Battery replacement labor cost we excessive. Won't return. More

The intake staff in the Service Department were professional and properly recorded the issues concerning my cars. Service performed on my cars was seasonal tire changes and oil changes.When I arriv professional and properly recorded the issues concerning my cars. Service performed on my cars was seasonal tire changes and oil changes.When I arrived home I found out that neither set of tires had chalk marks on the sidewalls to enable proper tire rotation when they will be reinstalled on the cars in the Springtime. Why a one star rating? Because I’ve been bringing my cars to this shop for 20 years and they have been making the same xxxx mistake 75% of the time. I’m fed up. And they charge prices 40% above reputable local car shops for this? Where is the professionalism, attention to detail and supervisory oversight? Do they care that my expensive, premium car tires will be reinstalled after winter without proper regard for tire rotation, ensuring uneven wear? Who will have to pay for prematurely degraded tires due to this blunder? Why ME, the customer, of course! Every time I’ve complained in the past they apologized, but never instituted a system to prevent this from happening. Management is asleep at the wheel. More

Came in for a 25000 service, waited an hour an 20 minutes for a tire rotation and tire pressure check, not clear on what service is covered on a certified used car, so I called for clarification the next day for a tire rotation and tire pressure check, not clear on what service is covered on a certified used car, so I called for clarification the next day. More

Never replaced my transmission oil whenever I took it there for 4 years then hit with an almost 8000 dollar bill to put in a new one in these hard times and have yet to get a proper explanation about why there for 4 years then hit with an almost 8000 dollar bill to put in a new one in these hard times and have yet to get a proper explanation about why oil was never changed More