Ben Carlson

"Evin in service was extremely attentive and addressed all..."

- T SUTTER Verified Customer

Evin in service was extremely attentive and addressed all of my concerns and showed exceptional customer service. My vehicle was ready in a timely fashion and Evin explained everything that was performed on my vehicle to me.

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"Had recalls manager and assistant manager Tom very..."

- babe25485 Verified Customer

Had recalls manager and assistant manager Tom very helpful in and out they were great to deal with thanks guys great job,truck is like new to me again rebirth 165000 plan to get another 165000

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"Service Manager and staff were polite and professional..."

- RMBURROW Verified Customer

Service Manager and staff were polite and professional and addressed all of my questions and concerns in a prompt and courteous manner. I will continue to make Wappinger Falls Toyota our go-to dealership for future purchases. Thank you again!

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"Never a dull moment when you come to this dealership!..."

- VJANKOVIC1 Verified Customer

Never a dull moment when you come to this dealership! Every single time that I come in for a simple service there has to be drama. Either they claim you are in dire need to repair something on your car and you will get 3 different quotes depending on who you are dealing with over there. Yesterdays visit which should have been a simple labor charge when I already purchased the part 2 days prior turned into a xxxxshow! 1. I was accused of not paying for the part 2. part that was purchased could not be found 3. after me showing proof of purchase that part was ordered and PAID for I still did not get an apology for the accusations. In July, came in for an oil change and inspection sticker replacement that was a a whole different level of customer service. They took off my inspection sticker and claimed that my car did not pass inspection because the brakes were low and rotors needed replacing. And not to mention they were nice enough to show me pictures of supposed to be my car which clearly it wasn't even my car. They tried to scam me this crap and wanted to charge for a service which I knew was not needed. I then took my car not to far from there for inspection and guess what?? IT PASSED WITH FLYING COLORS!!! What ticked me off is that I told them from the start that I needed to get on the road for travel because it was a holiday weekend and they didn't even care that I needed to get out of there ASAP. 1 hour of service turned into over 2 hrs for no reason and made me go to a different facility to accomplish what should have been done there to begin with. I called the service dept as soon as I got the inspection completed and questioned why they couldn't get this done there and spoke to their so called manager Ben. He tried to BS me in every way he could until I couldn't take it anymore and cursed him out that he was a lier and that he should be fired for pushing customers away. I've been with Toyota for over 25 years and now this is how they treat customers like crap! These people are xxxxx! They will scam you anyway they can. The sad part is that they pull this garbage on seniors and on women that put their trust in this place

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"Continue to be disappointed in the time it takes for an..."

- JR44 Verified Customer

Continue to be disappointed in the time it takes for an oil change. Took nearly an hour and a half past my appointment time before I drove out after the oil change. I will no longer allow tire rotation at the dealership because each time I end up with loose/lost lug nuts after a day or two. To date no one has been able to explain why this occurs but I've never experienced this with any other vendor that has removed/installed wheels on this truck nor have I if I did the work. I've asked Ben to provide me with some new lug nuts for the ones I've lost but have yet to get a response to my request.

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"Ben and Evin were extremely helpful and..."

- richardjs43@hotmail.com Verified Customer

Ben and Evin were extremely helpful and professional...they are committed to resolving my vehicle issue. They have opened a file with Toyota and will be working to finding the answer.

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"I have been customer of DCH Wappingers for more than 15..."

- mschlot723 Verified Customer

I have been customer of DCH Wappingers for more than 15 years. The reason I keep going back (purchase of vehicles(8) and service of those vehicles) is the leadership of the dealership. Starting from the top with the GM Lee Burns and going down the line from Sales Manager Daryl Callahan to the service Manager Ben Carlson...they all care about the customer. The customer comes first and I so very much appreciate their efforts to ensure I am satisfied. Keep up the outstanding work.

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"I would recommend, but service needs to improve. I found..."

- patslats Verified Customer

I would recommend, but service needs to improve. I found out on my own that there was finally a fix for the fuel pump recall on my 2019 Avalon. I had to call the dealership to have it fixed. When I called the parts for the fix were not in stock, so I had to wait for several days. The check-in at the desks is confusing. My car was ready and I signed the paperwork but could not find my car. Had to wait for an advisor again, and he got the valet to bring car to front. I have bought 5 cars from this dealership. My brother recently bought a CAMRY Hybrid. I told him to visit DCH and he did, but got a much better deal at another dealership.

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"Stellar service !"

- JOEY D. Verified Customer

Always top notch results whenever I bring my vehicles here for service . Thanks again to Evin and the crew for a hassle free experience and keeping us safe during the covid era.

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"DCH Toyota Wappingers has an Excellent Service Department..."

- dalefenimore Verified Customer

DCH Toyota Wappingers has an Excellent Service Department & Staff. Michael & Ben, Thank you for your commitment to excellence. I am very satisfied as a customer.

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